Overall Ratings & Reviews Kvareli Lake Resort

Stunning views, a bit smelly room, very poor service/unfriendly staff and management. We got bad food poisoning at their restaurant, the hotel tried to cover it up and kick us out of the resort. Only after ambulance personal told them offf, they left us alone. Hard to imagine worse handling of the issue.

Everything was fine as expected, best experience, thank you

Everything was great and we had enjoyed it... Just one thing it made me a little sad, that's why we had gotten the standard room in the new building. however, because We had a small cat they had changed our room in the old building, it was really ok, but they wish had told us before I arrived, because of that we had'nt expect although I have no saying to them... Finally, as I told everything was great, really the place is picturesque... beautiful place, chill atmosphere

I can only assume any negative reviews are old. There is a new building to this hotel which has recently opened and which I stayed in. Lovely lake view room, very comfortable. Friendly staff in reception, pool area and restaurant. Good food at breakfast and dinner. There is still some building work going on but this was minimum noise. Pool and spa in a seperate building so away from any building noise. Baffled by a previous review I read that suggested the pool was so far away from the hotel that you needed to drive! If you feel like this I would question how you cope with every day life. Brilliant stay and I will return

Excellent location among mountsins in forest area at the lake. Services are not mprovifed to the guests in full because of unsatisfactorymaintenance of some sport and recreational ewuipment such as bicycles and aquacycles. Majority of staff don't speak any foreign language. There is no any elevator in the hotel. At the same time support service for taking guests'luggage is not organised. Check-in time was delayed. Check out was quite long because of long checking minibar use. There wss no tea/coffee facility in the room. Butter during breakfast was privided only upon request.