The room was decent, the shower kept leaking and we had to dry the floor every time we took a shower. The staff was very helpful. The hotel is at walking distance to shops and restaurants, that was a plus.

Thank you for a perfect stay I have stayed on many parts of the island and have stayed in palma nova torrenova and Calvià around 15 times over 30 years and this is by far one of the best huge selection of food / drinks staff amazing maid 5stsrs location central but away from crowds beach over the rd lots of sunbeds highly recommend

Very nice property with modern facilities and clean rooms, a short walk from the beach. Entertainment and staff were amazing and accommodating.

Fantastic room, great views. Great range of facilties across the hotel.

ROOM WAS CLEAN,BEDS COMFORTABLE,BUT THEZ HAVE PROBLEM WITH ANTS

Very clean rooms, there was no noice at all even though there was arrangements next to us. The staff were so sweet too bring cake to our room for my mom birthday. Overall very good staff, with such a good energy

Staff was so nice so friendly, all inclusive was something else, You have access to very good quality alcoholic drinks , and you stay different building which is so nice and you

Great staff and entertainment team for the children

My room didn’t have the air conditioning working properly. Only part of the vents were workings in the ac and a bit difficult to sleep in the hot weather. My safe wasn’t working and had to request to replace after a few attempts and it took a while. Out of the two elevators to 7th floor one was broken for more than a day and had to wait for a long time for the lift. Staff were friendly but the hotel need to up their standards and more efforts need to be put into maintenance. It’s a very good hotel in a good location

The hotel in general was decent enough wit three swimming pools and couple of bars and the hotel is about 150m to the beach. The room we’ve got was not very well maintained( for unknown reason we got an handicap room) no chairs to sit, Water from the shower flooded everywhere in the bathroom, one of our bed was wobbly and unstable. House keeping didn’t change the bed sheets for 5 nights and didn’t care to fill up the coffee/tea bags as well as you hear people talking and sometimes screaming out side of the room. we asked for an upgrade/ change but the answer was its fully booked. The staff are pleasant. Need better

Lovely hotel would definitely book again

Had an excellent stay using the Prival

Stayed there with a family and thoroughly enjoyed our stay. From food, cleanliness to entertainments over whole day was a joy. Will be back again 😊👍

Location was fine and staff was nice. Unfortunately there was no laundry facilities for guests. We asked multiple times and never got a straight answer from staff about laundry availability. Then we’re finnaly told they would do it for 2.5 euros per piece. Would’ve cost hundreds of euros to do a load of laundry. Secondly, the air conditioning was not turned on for the most of the stay. It was about 80 degrees F (26C) on average. They said it wasn’t summertime yet so the AC wasn’t turned on. That’s great, accept it makes it hard to get good rest when the room is very hot. The AC did come on for our last night there. They must’ve decided it was now summertime. Overall an OK hotel but if I were to go again id look for somewhere else for the reasons mentioned above

Excellent location and a front desk staff was great getting us a lot of information regarding places to visit!! Excellent buffet breakfast and hotel in general

Don’t stay here! It’s NOT like the Dreams Resorts in Mexico and the Caribbean Not as described Not on the beach No beach set up - lounge chairs or food or beverage service Staff Not Accommodating !!! Actually Rude! We booked the best suite available in the Preferred Category…Not worth it DO NOT do the All inclusive because you WONT want to eat there Our room service was never delivered Our bed was not set up as twins as we had requested even after we requested them remake it - it was never done I wanted an information booklet in our suite about amenities/ room service / gym classes etc - was told they didn’t have on They said they have 4 restaurants on site - No it’s one serve yourself room with 4 types of food you can order on your phone via an app. This was a terrible shock we only ate at dreams for one meal! The preferred lounge mini bar was locked until 12 noon everyday - that meant NO Diet Coke to start my morning! Never stay here!!!!!!

No good in general…

The hotel is clean and in a great location for getting into Palma/the airport. Room was big and overlooking the pool. Lots of choice for food, however, the setup of the street food dining area downstairs needs more staff/explanation of how it works. Also, one day we waited 1hour for lunch at the Oceana restaurant and staff were openly stressed and unhappy. Entertainment staff were lovely, others need to be a bit more aware of customer service. All in all a good stay and would come back! 😊

Very nice hotel and surrounding areas

Wonderful resort. Room was a bit small but very clean and modern! Great pools but it is a 5-10 min walk to the beach as the hotel does not have beach access. We loved the entertainment but the hotel restaurants we tried (Market Café andLa Trattoria) were just ok. Would stay again and would recommend!