Overall Ratings & Reviews Candlewood Suites PLANO NORTH by IHG

In room right next to front desk, weird to be able to see front desk from peephole in door. Room large but appeared to be missing some furniture. Nicely updated kitchen area and bathrooms. Would stay again in a room further from front desk!

The young lady at the front desk was so nice started our weekend off right

Amazing and awesome hospitality was on point

Check in was satisfactory. If I had not arrived at the property very late, I would have requested another room. Room smelled of cat urine, the bathroom floor was quite dirty and the air conditioner was very loud.

Absolutely way more than I expected!!! Beautiful and super clean, staff very friendly! Amazing!!

Clean and Convenient

MICROWAVE OVEN NOT WORK THEY BROUGHT EXTRA SMALL MICROWAVE TOOK UP SPACE, NEVER GOT HOUSEKEEPING RAN OUT OF TOILET TISSUE!! We got a complaint to quiet down when it was just me and my two kids AND WE WERE NOT LOUD!!! Cars without tags in handicap spaces made it very difficult to me WHO DOES NEED A SPACE AND HAVE MY TAG! And i had to cancel my card because they are charging over $500 for 2 towels that i stained with hair dye. After they already took the $100 deposit plus the 5 day stay!!!

Things could have been better, with the cleanliness. And the smell throughout the hotel, there was trash in the hotel hall way from one of the patrons rooms,as well as unsupervised children.

I always enjoy staying at IHG properties because every time the service is great, the equality of the rooms is top-notch, and the amenities are great as well. Now other people may have different opinions, but it was fine for me.

Safe, clean and quiet! :)

Good

I loved the spacious room and it had the most comfortable bed. The parking was safe and accessible. I loved my stay here and would definitely come back.

Nice property. Very clean but starting to show it's age. Would love to see it have upgraded beds, new carpet, and renovated showers. That said, I would definitely stay again.

Our room had a bit of cigarette smell. Difficult to sleep at night due to thin walls and being able to hear and feel the elevator movements two rooms away. Could hear any noise in the hallway with the door closed. And any sounds adjacent guests made. I don’t recommend this hotel if you like it to be quiet when trying to sleep.

We tried to check in for this stay shortly after midnight and were turned away saying that the property policy was that if they had not heard from the people on the reservation by 7 PM, even if already paid for, they cancelled the reservation. We were left without a place to stay for the night. The desk clerk was also very rude about it.

The original room smelled. The attendant then swore the smell was their brand of carpet cleaner and there was no other room with a king bed available only to find on 2 minutes later. That room did not smell but had roaches.

The room was very smelly, and when we asked the staff to change it the employee over there who was Indian mail refused to change the room and he said that all the rooms smell like this all of our stuff started smelling like that terrible smell, and all of our clothes and luggage and everything else was smelling that way alsoI don’t think I’m going to stay at this hotel again

Easy access to hotel from freeway with shopping nearby. Staff was very friendly, competent and helpful. Room was clean with convenient kitchenette and comfortable bed.

It was a comfortable stay!

Room is big and clean. Great for a family.