Overall Ratings & Reviews Coconut Tree West Bay

Honest Review After an 8-Night Stay I stayed at this place for 8 nights, and unfortunately, my experience was not entirely pleasant. While the property has potential, there are several areas that need serious improvement in order to provide guests with a comfortable and enjoyable stay. Negative points: • Housekeeping was only done 3 times during an 8-night stay, which I found insufficient. • They only provided one toilet paper roll for the entire stay, and I had to request more. • The outdoor hallways constantly smelled like sewage, which was very unpleasant. • The kitchen was dirty when we arrived. I had to buy dish soap and clean it myself. The coffee maker was dirty, had old coffee residue, and was rusty. • The floor was dirty from the moment we checked in. • The bed was extremely hard, and instead of resting, my husband and I woke up with back pain every single morning. • The typical breakfast was just okay, but inconsistent — some days we got 3 tortillas, other days only 2. Most of the staff were rude, except for one pregnant waitress, who was always kind and attentive. • The dirt road leading to the property was in terrible condition, full of potholes so big they damaged our rental car. • We found a cockroach after the first night. • The TV was unplugged when we arrived and mounted high on the wall. My husband and I had to climb a chair to plug it in ourselves. Positive points: • The mini split AC worked very well and kept the room nice and cool, which w…

I had my own beachfront cabin with amazing ocean/beach view. Cabin was large, spacious, and had everything I needed. Things like faucets and cutlery were older, but everything was clean and working. A/C was very good. If you want a room that is cleaned daily this probably isn’t the place for you. But the staff were always very fast to help. You are located over the restaurant, so loud music from morning to evening. But everything shut down by 8pm and quiet at that end of West Bay. Security 24/7. Excellent location.

This place could not have been better value for money, we loved it so much - walkable to everything, right on the beach, lots of good restaurants in walking distance, 2 for 1 drinks and food and happy hour all down the beach. The hotel was very low key which is what we love, very friendly staff at reception cleaning kitchen and restaurant and maintenance and security - low key like they didnt have change for a beer so told us just come back to pay later, allowed to have your own drinks in the pool just not glass so totally fair and the patio and sunsets are amazingggg

Very rustic, but cabin 3 with the pool and beach/sea view make it excellent

This property was not clearly as advertised!!!!! No one to meet you at reception, number online and on Expedia was not even the number of the property. Pool was under construction and we were a group with kids; we clearly booked for pool. When we decided to NOT stay no refund or wavier was offered! We go there at night, no hallway lighting, my dad almost fell in a huge pot hole!!!! The keys to our so called room didn’t even open our cabin. Over all a stressful and horrible experience! PLEASE DO NOT STAY HERE!!!!!!

Dogs barking constantly around the clock, day and night. Sounded like a dog fight. One of the other guests said the owners son keeps a lot of dogs, and a guest got bit the year before by one of these dogs. Since the windows are “sealed” with duct tape, the sound really travels into the room all day and all night. The room was very clean, but a little rustic. Lots of chipped tile, and only 2 overhead bulbs were working so was kinda dark. At checkin, the desk clerk insisted we pay over a thousand dollars in order to get a key. We showed them our Expedia fully paid receipt. The clerk pretended not so speak English. We finally argued long enough to get the key. Room was very large. Beds were very comfortable. Alex at the restaurant was fantastic. Lose the dogs and figure out a better checkin (never had this experience through Expedia before!) and this would have been one of our favorite places to stay ever.

Let me start by saying, the people that work there are amazing. When we arrived at 6pm the office was closed but a maintenance guy had a key for us in an envelope. The hot water worked 2 out of 7 days. The toilet wouldn't flush unless you poured water in the tank while you were flushing. You only get 1 key and you better not lose it. The location is great with an incredible view. The island is more expensive than I expected. $20 for a hamburger, $30 for cerviche , $120 for a bottle of Don Julio Blonco US at the liqour store. $30 in the states. I would say this was closer to camping then being in a resort. I could have gone to Turks and Cacos for less.

I stayed there alone for a week, and it was awesome. I had a whole cabin for myself with 2 beds and everything you need to cook. The free breakfast is really good, and the personnel is very nice. There is also 24/24 security. The beach is right here, and the pool is a nice place to tan and enjoy a drink when there are too many people on the beach. Really a good experience !

Top location, but very basic.

Location was perfect. We had some difficulty accessing Wi-fi. Staff were lovely

No comment!

Location is prime. Everything else needs improvement. Wouldn’t stay there again.

Nada mal servicio el desayuno no bueno no cable insataciones descuidadas no lo recomiendo por el precio alto

The location was great. Our air conditioner leaked water on floor. It made a dripping noise all night. Multiple outlet’s didn’t work. The toilet didn’t flush all the time.

We stayed here for 5 nights we rented cabin 1 panoramic view which offers a perfect view of the beautiful west bay beach and the swimming pool conveniently located right in front of the unit. I enjoyed the property grounds on the back of our unit there is mango and coconut trees and in the morning you can hear the macaws flying near by we could also spot a few guatusas in the area nearby. Front desk manager is nice and friendly they do their best to solve your issues or needs. Housekeeping lady is nice honest and very helpful. I would like to mention you need to let them know if you need your cabin cleaned. Cabins are old but water and a/c works fine. Loud music from George’s restaurant and bar next door ends around 9-10. Water sewer smell and roaches is common in old properties around the beach on islands so keep that in mind as well. This property is located in front of the best beach and has the lower rates compared with other similar properties stay here if that’s your priority if you want luxury stay at the Mayan or similar.

Overall a good hotel in a great location, but cleaning services could be better. Garbage wasn’t emptied or sand swept out of the room.

N/a

Rooms are very clean, well kept and close to the beach.

The property was old, dirty, and poorly maintained. The outside area was not clean, with broken path tiles, lots of trash, and sewer odors. There was no power or water for a day, and there was no immediate communication or resolution provided. However, the Expedia team was incredibly helpful and provided a couple of options. I would not choose to stay there again and would not recommend it to anyone. It's worth paying a bit more to stay somewhere else.

We liked the convenience to the beach and room size. Did not like the room necessities, very limited and not useable conditions. Reception person only there from 8 to 4 where you were able to access the water bottle or mention issues. Attentive to service requests but 4 out the 7 days we had workers in room fixing things. Dogs in the back barking alot. Construction also going on around our building. Breakfast only had 3 options and not always 3 available. Restaurant not always open on time.