Sarah
6,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
The staff were really and lovely and helpful, from the Reception staff to the Breakfast staff they all helped and were friendly. The included breakfast was ideal and just right with a selection of meat and cheese and then a choice of warm eggs which were always cooked so well. What was disappointing was the room itself. Whilst it was generally clean there were some dusty areas and the drainage wasn’t great so kept creating a smell of sewage. For those that like the usual hotel comforts there were no drinks making facilities in the room such as a kettle - the staff did provide a pot of hot water when I asked which they were happy to do but a kettle is a basic convenience that I would expect from a hotel. The hardest thing was the shower. This was broken and did not attach to the wall so I had to hold the shower head at all times, again this just creates an inconvenience which got frustrating at times. Also the hot water was provided through a hot water tank which only provided about 5 minutes of hot water before needing to be left to heat up again and when there are two of us wanting to shower at the same time this often meant a barely warm shower for one of us! Lastly and rather worryingly, the smoke alarm/CO2 detector had been removed from the ceiling in the room and there was not one in there. Although the hotel offers free parking this is a very tight car park at the park and requires skilled driving to get in and out and very tight spaces. The pool was really lovely!
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