Overall Ratings & Reviews Opa Hotel Palembang

We apologize for any inconvenience you experienced during your stay at our hotel, particularly regarding the cleanliness of the room and the condition of the facilities, which did not meet your expectations. Your feedback is very important to us and we have forwarded it to the relevant team for immediate improvements and a thorough evaluation. We are committed to continuously improving the quality of service and comfort for all guests. We hope to have the opportunity to welcome you again for a much better experience in the future. Best regards, Yongki Fernando, Management of Hotel Opa Palembang

Dear Mr.Zicco F, Thank you for your feedback and for staying with us. We’re truly sorry to hear that the air conditioning in your room was not cool enough, and we understand how important a comfortable room temperature is for a restful stay. Our team will look into this matter to ensure it is addressed promptly. We appreciate your input and hope to have the opportunity to serve you better on your next visit. Warm regards, Yongki Fernando -Front Office Manager OPA Hotel Palembang

Dear Mr./Mrs. I*n, Warm greetings from opa hotel Palembang. Thank you for giving a very good rating and sharing your stay experience. We are very pleased to know that you are satisfied with the friendliness of our staff. We also apologize for the inconvenience caused by the noise from the next room and the limited operating hours of the swimming pool. Your input is highly appreciated and will be used as evaluation material by management to improve the quality of comfort and hotel facilities in the future. We hope to welcome you back on your next visit with a more perfect experience. Best regards, Dimas – Front Office Manager. Opa hotel Palembang

Dear Miss/Mrs Y***A, Warm greetings from OPA Hotel Palembang. Thank you for taking the time to share your detailed feedback. We sincerely apologize for the unpleasant experience during your stay, especially due to the noise disturbance and the issue with the room assignment. We understand how important peace and comfort are, especially when planning a staycation to rest. Your comments regarding the club noise, slow Wi-Fi, and the strong cigarette smell in a non-smoking room are very concerning and have been forwarded to the relevant departments for immediate review and action. We are also working with the management of the entertainment venue to improve soundproofing and coordination going forward. On the other hand, we’re pleased to hear you appreciated our breakfast and the prompt response from our team in addressing your concerns. Feedback like yours truly helps us to identify areas where we can improve. We hope we may have the opportunity to welcome you back in the future with a much better experience. Should you consider returning, please do not hesitate to contact us directly, and we will do our utmost to ensure a quieter and more comfortable stay. Warm regards, Dimas – Front Office Manager OPA Hotel Palembang

Dear Sir/Madam, Warm greetings from Hotel opa palembang. Thank you for taking the time to give us a very good review and rating. We are pleased to know that overall you are satisfied with the cleanliness and service at our hotel. We also apologize for the inconvenience related to the AC which was not cold enough during the day. We will immediately forward your input to the technical team so that it can be followed up and become a special concern for the comfort of our guests in the future. We hope to welcome you back on your next visit with a more perfect experience. Best regards, Dimas – Front Office Manager. Hotel opa palembang

Dear Sir/Madam, Warm greetings from Hotel opa palembang. Thank you for choosing to stay with us and giving us a very meaningful review. We apologize for the inconvenience you experienced regarding the Wi-Fi connection and the condition of the jacuzzi in your room. We have forwarded your feedback to the technical team to be checked and repaired immediately so that similar things do not happen again in the future. We greatly appreciate your trust, and hope to welcome you back with a better experience. Do not hesitate to contact us directly if you have any special needs on your next visit. Best regards, Dimas – Front Office Manager. Hotel opa palembang

Dear Mr./Mrs. m*i, Warm greetings from opa hotel Palembang. Thank you for taking the time to share your stay experience. We sincerely apologize for the inconvenience you experienced regarding the cleanliness and condition of the room facilities during your stay at our hotel. Your comments are very important to us and have been forwarded to the Housekeeping and Engineering teams for immediate follow-up. We understand that cleanliness and comfort are our top priorities, and we deeply regret that we were unable to meet your expectations in this regard. Your input is an important note for future service improvements. We are committed to continuing to make improvements in order to provide a better stay experience for all guests. We hope to be given the opportunity to welcome you again in the future with much better service and quality. Best regards, Dimas – Front Office Manager. Opa hotel Palembang.

Dear Mr./Mrs. M*D, Warm greetings from opa hotel Palembang. Thank you for giving a perfect rating and sharing your positive experience during your stay with us. We are very happy to know that the ambiance and comfort of our hotel are memorable for you. Reviews like this are the motivation for our entire team to continue providing the best service. We look forward to your next visit to opa hotel Palembang. Best regards, Dimas – Front Office Manager. Opa hotel Palembang.

Dear Sir/Madam, Warm greetings from Hotel Opa Palembang. Thank you for your positive review. We are very pleased to know that you felt comfortable during your stay and received friendly service from our staff. The hospitality and comfort of our guests is our top priority, and we are committed to continuously improving the quality of our services to make every visit more enjoyable. We look forward to welcoming you back to Hotel OPA in the near future. Warm regards, Dimas – Front Office Manager. Hotel Opa Palembang

Dear Sir/Madam, Warm greetings from Hotel opa palembang. Thank you for your positive review. We are pleased to know that you enjoyed your stay at our hotel. We also apologize for the problems you experienced with the Wi-Fi connection. We will immediately forward this feedback to the relevant team for evaluation and improvement so that the speed and stability of the network can be improved. We look forward to welcoming you back with a more perfect experience on your next visit. Warm regards, Dimas – Front Office Manager. Hotel opa palembang

Dear Sir/Madam, Warm greetings from Hotel opa palembang. Thank you for taking the time to provide your review and feedback during your stay at our hotel. We apologize for the inconvenience you experienced, especially related to the noise from the surrounding area and the sound disturbance from activities on the stairs. Regarding the power outage at certain hours, this is indeed related to the process of switching resources to generators as part of our electrical security system. However, we realize that this should not interfere with guest comfort, and we will conduct further evaluations so that the transition can run more smoothly in the future. Your input is very valuable for improving our services in the future. We hope to have the opportunity to welcome you back with a better experience. Best regards, Dimas – Front Office Manager. Hotel opa palembang

Dear Sir/Madam, Warm greetings from Hotel opa palembang. Thank you for your positive review. We are very happy to hear that the friendliness and good attitude of our team gave a pleasant impression during your stay. Warm and sincere service is our commitment to create the best experience for every guest. We look forward to welcoming you back on the next occasion. Do not hesitate to contact us if there is anything we can help you with. Warm regards, Dimas – Front Office Manager. Hotel opa palembang

Dear Sir/Madam, Warmest greetings from Hotel Opa Palembang. Thank you for sharing your positive review about your stay with us. We are very pleased to know that you are satisfied with the condition of the room, the cleanliness, and the friendly and responsive service from our staff and reception team. Your input and appreciation are motivations for us to continue to improve the quality of service and comfort for all guests. We look forward to your next visit to Hotel OPA. If you have any special requests in the future, please do not hesitate to contact us. Warmest regards, Dimas – Front Office Manager. Hotel Opa Palembang

Dear Sir/Madam, Warm greetings from Hotel Opa Palembang. Thank you for your brief but meaningful review. We are pleased to know that you are satisfied with our friendly service, cleanliness, comfort, and overall experience of staying at Hotel OPA. We will continue to maintain and improve the quality of our services so that every visit you make is always memorable. We look forward to welcoming you back on another occasion. If there is anything we can help you with, please do not hesitate to contact us. Warm regards, Dimas – Front Office Manager. Hotel Opa Palembang

Dear Mr./Mrs. Rasyid, Warm greetings from Hotel opa palembang. Thank you for sharing your stay experience with us. We are very pleased to know that the friendliness of the staff as well as the cleanliness and comfort of our hotel can give a positive impression during your visit. Regarding the feedback regarding the AC in room 212, we apologize for the inconvenience you experienced. Our team will immediately check and repair so that the condition does not happen again in the future. Your input is very valuable for improving our services in the future. We look forward to welcoming you back with a more optimal experience. Warm regards, Dimas – Front Office Manager. Hotel opa palembang

Dear Sir/Madam, Warmest greetings from Hotel opa palembang. Thank you for taking the time to provide a review of your experience with us. We are very happy to know that you felt comfortable and received friendly service from our staff. However, we also apologize for the inconvenience caused by the smell of cigarette smoke in the room. We understand the importance of cleanliness and air quality in the living room, and this is a serious concern for us. Our team will immediately follow up to ensure that the room is free from disturbing odors, especially in the non-smoking area. We hope to welcome you back again on the next occasion with a better experience. Do not hesitate to inform us of your room preferences on your next visit, so that we can prepare the room according to your expectations. Warm regards, Dimas – Front Office Manager. Hotel opa palembang

Dear Sir/Madam. Warmest greetings from Hotel opa palembang. Thank you for sharing your stay experience with us. We are pleased to know that our strategic location, reasonable price, and food choices can provide comfort during your stay, especially for guests who are in transit. We are also committed to continuing to provide a family-friendly atmosphere and maximum service so that every visit is a pleasant experience. Hopefully we can welcome you and your family back on the next occasion. If there is anything we can help you with, please do not hesitate to contact us directly. Warmest regards, Dimas – Front Office Manager. Hotel opa palembang

Dear Mr./Mrs. n*r, Warm greetings from opa hotel Palembang. Thank you for staying with us and giving us a constructive review. We apologize for the inconvenience caused by the swimming pool operating hours which are not fully as expected, especially for guests staying with family and children. We greatly appreciate your input and have conveyed it to the management to be considered in adjusting the operating hours of the facility, so that it can be more flexible and family-friendly. We are also pleased to know that the food storage service in the freezer can help your comfort during your stay. We look forward to welcoming you and your family back on your next visit with a more enjoyable experience. Warm regards, Dimas – Front Office Manager. Opa hotel Palembang.