P***n

Transit

6,5

/10

Reviewed 6 day(s) ago

The menu lacked variety, and the chicken porridge tasted awful. The coffee was as weak as tea. The restrooms didn't match the documentation in the app.

See original

Find this review helpful?

Accommodation's Reply

28 Aug 2026

Dear Valued Guest, OPA Hotel Palembang extends its deepest respect and gratitude for your review and for choosing to stay with us. We apologize for any inconvenience you may have experienced. Your review is a great encouragement to our team, and we strive to continue providing the best possible service. We look forward to welcoming you back on your next stay. Sincerely, The Management, OPA Hotel Palembang

See original

S***e

8,1

/10

Reviewed 2 week(s) ago

The room was fairly clean, but the AC wasn't cold. The area outside the room (the hallways) smelled strongly of cigarette smoke and was suffocating. The small swimming pool had very dirty water. 🥲 The food wasn't very varied and the taste wasn't quite right.

See original

Find this review helpful?

Accommodation's Reply

21 Aug 2026

See original

Yogi I. S.

Staycation

6,5

/10

Reviewed 2 week(s) ago

Please refill the available drinking water, because yesterday I found a water tank that was open and the water level had decreased.

See original

Find this review helpful?

Accommodation's Reply

18 Aug 2026

Dear Mr./Ms. Yogi I.S., Sincerely yours, from OPA Hotel Palembang. Thank you for your review and for your trust in staying at OPA Hotel Palembang. We apologize for any inconvenience caused. Your review motivates our team to continue striving for the best possible service. We hope to welcome you back on your next stay. Sincerely, The Management, OPA Hotel Palembang

See original

R***y

6,8

/10

Reviewed 3 week(s) ago

The staff was friendly, although check-in took a while, but it was okay. The room was less than clean. Upon entering, the spray was dirty (wet), and the room was somewhat lacking in cleanliness. I found two cockroaches in the room.

See original

Find this review helpful?

Accommodation's Reply

12 Aug 2026

Dear Valued Guest, OPA Hotel Palembang extends its deepest respect and gratitude for your review and for choosing to stay at OPA Hotel Palembang. Your rating and feedback are a great encouragement to our team in providing the best possible service. We look forward to welcoming you back on your next stay. Sincerely, The Management, OPA Hotel Palembang

See original

I***n

9,3

/10

Reviewed 5 week(s) ago

The staff wasn't friendly at all. The rooms were okay, nice, comfortable, and kid-friendly. But the food was a no-brainer. The side dish was sardines, huh?

See original

Find this review helpful?

Accommodation's Reply

29 Jul 2026

Dear Valued Guest, OPA Hotel Palembang extends its deepest respect and gratitude for your review and for choosing to stay at OPA Hotel Palembang. Your review is a great encouragement to our team, and we strive to provide the best possible service. We look forward to welcoming you back again in the future. Sincerely, The Management, OPA Hotel Palembang

See original

Alfariz S.

8,5

/10

Reviewed 6 week(s) ago

Friendly, clean, comfortable. I highly recommend it.

See original

Find this review helpful?

Accommodation's Reply

27 Jul 2026

Dear Mr./Ms. Alfariz S., Sincerely yours, from OPA Hotel Palembang. Thank you for your review and for choosing to stay at OPA Hotel Palembang. We are delighted to hear that you were satisfied with our rooms, services, and facilities. Your review motivates our team to continue striving for the best possible service. We look forward to welcoming you back on your next stay. The Management, OPA Hotel Palembang

See original

M***a

Leisure

10,0

/10

Reviewed 6 week(s) ago

Very friendly staff, excellent reception, satisfactory rooms, affordable prices, and an interesting concept. Absolutely the best.

See original

2 people find it helpful

Accommodation's Reply

22 Jul 2026

Dear Valued Guest, Sincerely, OPA Hotel Palembang would like to express our gratitude for your review and for choosing to stay at OPA Hotel Palembang. We are delighted to hear that you were satisfied with our rooms, services, and facilities. Your review is an encouragement to our team to continue providing the best possible service. We hope to welcome you back on your next stay. Sincerely, The Management, OPA Hotel Palembang

See original

Sonny Z.

Leisure

9,4

/10

Reviewed 7 week(s) ago

nice and accommodating staff.

Find this review helpful?

Accommodation's Reply

14 Jul 2026

Dear Mr. Sonny C., Sincerely yours, from OPA Hotel Palembang. Thank you for your review and for choosing to stay at OPA Hotel Palembang. We are delighted to hear that you were satisfied with our room, service, and facilities. Your review motivates our team to continue striving to provide the best service. We hope to welcome you back for your next stay. The Management, OPA Hotel Palembang

See original

N***a

8,5

/10

Reviewed 7 week(s) ago

The staff is friendly, the facilities are quite complete.

See original

1 people find it helpful

Accommodation's Reply

16 Jul 2026

See original

Robetbmj

9,7

/10

Reviewed 8 week(s) ago

It's really great... It's just right, the hotel is clean, the staff are friendly, and it's really great.

See original

Find this review helpful?

Accommodation's Reply

12 Jul 2026

Dear Mr. Robertbmj, Sincerely, OPA Hotel Palembang. Thank you for your review and for choosing OPA Hotel Palembang for your stay. We are delighted to hear that you were satisfied with our room, service, and facilities. Your review is an encouragement to our team to continue providing the best service. We hope to welcome you back for your next stay. The Management, OPA Hotel Palembang

See original

A***a

7,8

/10

Reviewed 8 week(s) ago

Yeah, that's okay, the important thing is that you've tried it.

See original

Find this review helpful?

Accommodation's Reply

12 Jul 2026

Dear Valued Guest, Sincerely, OPA Hotel Palembang would like to express our gratitude for your review and for choosing to stay at OPA Hotel Palembang. We are delighted to hear that you were satisfied with our rooms, services, and facilities. Your review is an encouragement to our team to continue providing the best possible service. We look forward to welcoming you back on your next stay. Sincerely, The Management, OPA Hotel Palembang

See original

F***a

9,4

/10

Reviewed 8 week(s) ago

Good price, comfortable, clean rooms. It's worth staying here. Booking is cheap and easy.

See original

Find this review helpful?

Accommodation's Reply

09 Jul 2026

Dear Valued Guest, Sincerely, OPA Hotel Palembang would like to express our gratitude for your review and for choosing to stay at OPA Hotel Palembang. We are delighted to hear that you were satisfied with our rooms, services, and facilities. Your review motivates our team to continue striving to provide the best possible service. We look forward to welcoming you back on your next stay. Sincerely, The Management, OPA Hotel Palembang

See original

Rahmat K.

Business

10,0

/10

Reviewed 8 week(s) ago

The hotel staff was very friendly. The rooms and toilets were sparkling clean.

See original

Find this review helpful?

Accommodation's Reply

10 Jul 2026

Dear Mr./Mrs. Rahmat, Sincerely yours, from OPA Hotel Palembang. Thank you for your review and for choosing to stay at OPA Hotel Palembang. We are delighted to hear that you were satisfied with our rooms, services, and facilities. Your review is an encouragement to our team to continue providing the best service. We hope to welcome you back for your next stay. The Management, OPA Hotel Palembang

See original

I***n

9,7

/10

Reviewed 9 week(s) ago

It was fun, but there was a little complaint when we stayed there while it was being renovated, it was a bit disturbing.

See original

1 people find it helpful

Accommodation's Reply

03 Jul 2026

Dear Valued Guest, Sincerely, OPA Hotel Palembang would like to express our gratitude for your review and for choosing to stay at OPA Hotel Palembang. We are delighted to hear that you were satisfied with our rooms, services, and facilities. Your review is an encouragement to our team to continue providing the best possible service. We look forward to welcoming you back on your next stay. Sincerely, The Management, OPA Hotel Palembang

See original

S***i

Transit

5,8

/10

Reviewed 9 week(s) ago

It's noisy at 4 a.m. I've contacted customer service, but nothing has changed. It's completely uncomfortable. If you need a break, it's best not to stay here.

See original

Find this review helpful?

Accommodation's Reply

06 Jul 2026

Dear Valued Guest, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced due to the noise in the morning. We are saddened that your report could not provide a satisfactory solution. This feedback is a matter of concern for our management. We will evaluate our complaint handling process and take necessary steps to prevent such incidents from happening again. We sincerely hope to have the opportunity to welcome you back again and provide you with an even more comfortable stay, maintaining the high standards of service at OPA Hotel Palembang. Sincerely, The Management Team, OPA Hotel Palembang

See original

Dedi F.

Business

8,5

/10

Reviewed 10 week(s) ago

The hotel is very nice, comfortable, clean, and has complete facilities.

See original

1 people find it helpful

Accommodation's Reply

25 Jun 2026

Dear Mr. Dedee F, Sincerely yours, from OPA Hotel Palembang. Thank you for your review and for choosing OPA Hotel Palembang for your stay. We are delighted to hear that you were satisfied with our rooms, service, and facilities. Your review motivates our team to continue striving for the best possible service. We look forward to welcoming you back on your next stay. The Management, OPA Hotel Palembang

See original

A***h

Leisure

10,0

/10

Reviewed 10 week(s) ago

Friendly service, affordable prices, and a friendly receptionist. Recommended: There's a swimming pool. Thank you, Grandpa.

See original

Find this review helpful?

Accommodation's Reply

27 Jun 2026

Dear Valued Guest, Sincerely, OPA Hotel Palembang would like to express our gratitude for your review and for choosing to stay at OPA Hotel Palembang. We are delighted to hear that you were satisfied with our rooms, services, and facilities. Your review motivates our team to continue striving to provide the best possible service. We look forward to welcoming you back on your next stay. Sincerely, The Management, OPA Hotel Palembang

See original

i***a

Leisure

10,0

/10

Reviewed 10 week(s) ago

Everything is okay, only the room is not soundproof enough.

See original

2 people find it helpful

Accommodation's Reply

23 Jun 2026

See original

Verified Traveler

7,1

/10

Reviewed 11 week(s) ago

The room's AC wasn't cold, the shower water was small, and the soap didn't come out when pressed. The phone rang but wasn't answered. One used hotel slipper was provided. Hopefully, there will be improvements in the future.

See original

4 people find it helpful

Accommodation's Reply

18 Jun 2026

Dear Valued Guest, Thank you very much for taking the time to provide us with your valuable feedback. We sincerely apologize for any inconvenience you experienced during your stay. In particular, we are especially sorry about the issues you mentioned: malfunctioning air conditioning, insufficient water pressure in the bathroom, a broken soap dispenser, weak in-room phone signal, and the lack of slippers. Your valuable feedback is very important to us, and we have forwarded it to the relevant departments for immediate review and action to prevent such issues from recurring. We hope your next stay at Palembang Hotel will be even more pleasant. Thank you again, The Palembang Hotel Management Team

See original

R***a

Staycation

10,0

/10

Reviewed 11 week(s) ago

Great as expected, comfortable new hotel, satisfying service.

See original

Find this review helpful?

Accommodation's Reply

15 Jun 2026

Dear Valued Guest, Thank you so much for your review and your trust in OPA Hotel Palembang 😊 We are delighted to know that your stay met your expectations. Hotel comfort and satisfactory service are our top priorities for all our guests. Such positive feedback is a great encouragement to our entire team to provide the best service and create memorable stay experiences. We hope to welcome you back to OPA Hotel Palembang again for an even more memorable experience. Sincerely, OPA Hotel Palembang

See original

Opa Hotel Palembang

Overall Ratings & Reviews Opa Hotel Palembang

8,5

8,4

8,4

8,5

8,4

Traveler Reviews Opa Hotel Palembang