9,2
Exceptional
From 18 reviews
Provided by travelers on
Cleanliness

9,6

Room Comfort

9,6

Meal

9,0

Location

9,4

Service and Facilites

9,0

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Traveler Reviews Oakwood Ha Long

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Customer reviews
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Great! The pool closes at 6pm, which is too early.
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T***ư
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Staycation
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9,2
/10
Reviewed 6 week(s) ago
Beautiful house, beautiful interior. Amenities are also quite ok. Beautiful swimming pool, very enjoyable to swim in. The food is very delicious, diverse, buffet so it suits the taste of many customers, the restaurant staff is very polite and enthusiastic. The hygiene is okay. Customer service is not very good, some staff are not friendly and enthusiastic in supporting customers.
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Accommodation's Reply
17 Jun 2025
Dear Guest, Thank you very much for taking the time to rate the service quality at Oakwood Ha Long. We are sure that you had a comfortable and relaxing stay at our hotel. We appreciate your comments to further improve the quality of our service. I will forward these comments to the hotel manager for timely action. Thank you once again for choosing us for your stay and I hope to have the opportunity to welcome you back to Oakwood Ha Long in the near future. Best regards, Remco Christiaan Vaatstra General Manager
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h***h
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Staycation
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9,4
/10
Reviewed 50 week(s) ago
Clean, super spacious room, friendly staff but the pool is not so clean, food is sometimes good, sometimes not.
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Accommodation's Reply
14 Aug 2024
Dear Customer, Hello! Thank you for choosing to use services at Oakwood Ha Long. I am sure that you had a comfortable and relaxing stay at our hotel. I will take note of any shortcomings so that we can improve them immediately. I hope to welcome you back soon at Oakwood Ha Long. Best regards, Remco Christiaan Vaatstra General Manager
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Nguyen T. B. D.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 56 week(s) ago
Clean, beautiful, lots of trees, big swimming pool, many breakfast dishes.
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Accommodation's Reply
03 Jul 2024
Dear Ms. Phuong Mai, Hello! Thank you very much for taking the time to evaluate the quality of service at Oakwood Ha Long after your recent stay. I hope that with the high reviews after the recent vacation, we will have the opportunity to welcome your family as soon as possible at Oakwood "Second Home" on Ha Long Bay. Best regards, Remco Christiaan Vaatstra CEO
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N***n
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Staycation
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10,0
/10
Reviewed 61 week(s) ago
Friendly and enthusiastic staff, spacious rooms and fully equipped with modern facilities. Beautiful scenery, walking distance to the beach, many restaurants nearby.
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2 people find it helpful
Accommodation's Reply
29 May 2024
Dear Mr. Nguyen Tuan Anh, Hello! Thank you very much for taking the time to evaluate the quality of service at Oakwood Ha Long. I am sure that you and your family had a completely relaxing and comfortable vacation at our hotel. I will share your comments with all hotel staff, they will be very happy and proud of what they are doing. Wishing you good health and success in life. See you soon in the beautiful city of Ha Long. Best regards, Remco Christiaan Vaatstra CEO
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Bui T. H.
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8,5
/10
Reviewed 63 week(s) ago
Clean and spacious, staffs are friendly and attentive, breakfast is good with plenty options.
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Accommodation's Reply
11 May 2024
Dear Ms. Hang Bui, Xin chao! Warm greetings from Oakwood Ha Long. Thank you for having taken your time to share your experience regarding recent stay at our property. Based on the rating you have given to us, it appears that you enjoyed your overall stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members. I do looking forward to welcome you to Oakwood Ha Long in some point in future. Sincerely, Remco Christiaan Vaatstra General Manager
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Kim C.
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10,0
/10
Reviewed 109 week(s) ago
Villa is very large and beautiful. Service ok!
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2 people find it helpful
Accommodation's Reply
05 Jul 2023
Dear Ms. Chi, Thank you very much for trusting and choosing to use the service at Premier Village Halong Bay. I firmly believe that the hotel's facilities and service quality have brought you and your family great experiences during your recent stay. I hope to welcome you soon in the beautiful city of Ha Long in the near future. Best regards, Pham Vu Hoang CEO
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Truong V. A.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 113 week(s) ago
Nhân viên nhiệt tình, phòng sạch sẽ, đi với nhóm bạn mọi người đều hài lòng. Sẽ quay lại trong thời gian tới
2 people find it helpful
Accommodation's Reply
08 Jun 2023
Dear An Truong, Thank you very much for taking the time to rate the service quality at Premier Village Halong Bay. Wishing you good health and success in life. See you next time in the beautiful city of Ha Long. Best regards, Pham Vu Hoang
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Nguyen T. N. T.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 123 week(s) ago
Gia đình tôi đã có 1 ngày nghỉ thật tuyệt vời ở đây. Phòng ốc rộng rãi, sạch sẽ-thiết bị vs khá ok Đồ ăn sáng ngon và phong phú, nhân viên phục vụ rất nhiệt tình và nhanh nhẹn. Love Premier Village HL.❤️
5 people find it helpful
Accommodation's Reply
29 Mar 2023
Dear Ms. Ngoc Tu, Thank you very much for choosing and using the service of Premier Village Halong Bay Resort. I and the staff are very pleased that you and your family had a very relaxing and comfortable stay at our resort. Wishing you and your family good health and success. Hope to see you and your family soon at Premier Village Halong Bay. Best regards, Pham Vu Hoang CEO
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