Checked in at 5pm and the reception were professional but very robotic and not really welcoming so not a great first impression. The room is very modern with 2 USB ports next to the bed. The bed was very comfortable and had an excellent sleep. The TV is 65 inch Samsung which has Sky Sports. No apps for YouTube or no option to Chromecast from your phone. The TV picture quality is excellent. The air conditioning was excellent but kept switching off so I guess it’s motion controlled so if you’re not moving in the room it switches off. The bathroom was small but has an excellent lighted shaving mirror. The shower offers both rainfall and hand held shower option. The water pressure is good too. Tea and Coffee in the room. The room and bathroom are very clean but I didn’t have a window in the room and only a small window in the bathroom which looked out onto a wall. The room wasn’t clean during my two night stay and I didn’t have any Do Not Disturb sign on the door. I guess they must have just forgotten to service my room. The WiFi is free and fast and doesn’t drop out. Vodafone and O2 had no service in the room I was in but you could make a phone call even though it only had one bar of signal strength. No fridge or safe in the room which was disappointing. For people who want to stay fit there is a nice gym. The is a Starbucks Coffee in the hotel and an amazing Waitrose Supermarket about 0.6 miles away which even has a cafe. The main shopping mall is about 1 mile away and is abo

Gym music until 11pm and from 7am on a Sunday and so loud sleep is impossible. I could even hear it through headphones. Staff were aware of this being an issue but no attempt to turn the music down and I wasn't allowed to move rooms so I left early. Really disappointing - what's the point of a hotel stay if you can't sleep? Lumpy pillows so better to bring your own and my shower wasn't working very well. I've stayed here for 2 years but this will certainly be the last time.

The bar drinks were overpriced. Food was quickly served and well presented

Stayed 12th-14th june. Staff were friendly and helpful. Room was clean etc. Only one downfall .... I booked a room and they charged me to park in the carpark 😂 , but when you go outside and look at the signs. It says free from Friday to Sunday. But otherwise excellent. I cannot fault the place. It was modern, clean, lively . Very happy and would stay again

Room smelt of cigarette smoke & was in need of a good refresh. Bar staff seemed overwhelmed & not very helpful.

Staff are friendly and rooms are of a good standard for money paid. Breakfast had a good selection Parking is not free anymore

Double room, third floor, towards road, king bed. Different room layout w bathroom at window front. Good shower. Blackout blinds. Restaurant and Starbucks on site. Chargeable gym and pool. Easy self-check-in-point. Good wifi. Would stay again. Thank you

Just fantastic, great gym/pool

Great New Check in, via computers, staff on hand to help. Well decorated throughout Delicious breakfast, although more GF options would be great Great room (very random see through optional bathroom doors though) not sure who would want that!!?? Nice, quiet room though, great black out blind in bathroom & Lovely shower. Great staff, particularly Zara on the desk at check out, she was so friendly. Only annoyance was having to pay £5 per night to use the pool. So we didn't bother. But would've made it 10/10 if included in the price

Loved our stay here! Friendly staff, daily gym access, Starbucks in the lobby, a wonderful walking path behind the hotel we could take to the Street Bakery to the east, and easy walking access to a huge Waitrose, the train station, and The Malls for shopping and loads of restaurants! We also loved Eastrop Park:)

clean, modern, great facilities (gym and pool)m, room service food and comfortable. Great shower and air con. Really good value and free parking at weekend,.

Food was ok But the hotel was excellent modern and comfortable

Lovely Hotel

Good breakfast as usual

Disappointing that extra charges for amenities were applied. Hotel location is not great.

Very modern and stylishly decorated. Very friendly and helpful staff. Although compact, the room was very well appointed with all the amenities for a comfortable overnight stay. We didn’t use the bar and grill restaurant or the Starbucks but these seem to be well patronised with a great vibe. We will certainly look to use Village Hotels in future

Good hotel. Great staff. Not sure about the glass door into the bathroom. We had six rooms booked and nobody liked the lack of privacy in the rooms.

Lovely clean room, the bed was super comfortable. The breakfast was lovely, a good range.

We arrived late and the evening staff were unbelievably helpful and a special shout out to Zara, a very pleasant lady on the front desk.

Clean and friendly staff. Room was very comfortable. Gym and pool are awesome. Would absolutely stay again