Massage at spa was excellent and very relaxing - if you ask for it to be gentle! Only request is for non-feather pillows as they give the head & neck no support!

Genet Kidane was wonderful ! She went out of her way to make sure my day was absolutely great ! She’s very beautiful, professional, and very hospitable! There were other two women . . . Hana & Feven . . . Very helpful and very professional. Without these three women in the state would have been just OK . . . They made my stay very pleasurable and I will definitely come back again :)

There are so many amenities and facilities at this hotel. I didn't even get to explore most of them. I enjoyed the breakfast options, my room was clean and big, and the staff was very friendly and helpful.

Was less impressed with the Club Room, a waste of money to upgrade for me, but the staff were lovely!

Since I stepped into reception to check-in.. till the moment I got checked out, all was great.. the staff.. the room.. facilities.. room service.. restaurants.. spa.. everything was just wonderful…

Excellent hotel and staff

A pleasant stay. AC and wifi works great. We enjoyed the daily breakfast buffet before we went off exploring and kids always looked forward to it. Hotel was clean and everyone was over welcoming adding joy to our stay. I requested for a baby crib, microwave ahead of arriving and it was ready in the room waiting for me. They had high chairs in their restaurants as well. We stayed at Hayatt Addis very comfortably. Pool was great as well.

Every stay at the Hyatt Regency reminds me why it’s my top choice. The staff is always welcoming, the rooms are spotless and comfortable, and the overall experience feels effortlessly premium. As a frequent traveler, I truly appreciate the consistency and warmth your team delivers. Thanks for always making me feel at home.

Lovely hotel with great amenity. The breakfast was outstanding. Our room wasn’t the best - neither the fridge nor the AC worked. Also, the room layout isn’t ideal in that there’s no separate bathroom. For couples or solo that’s likely fine, but there’s no private space to dress or undress before entering the shower. Who ever you room with will see you naked!

From the moment we arrived, the front desk staff made us feel incredibly welcome. They were professional, warm, and always available to assist with any questions or special requests. The concierge team went above and beyond to ensure our family had the best experience, offering fantastic recommendations and making all the arrangements with ease. Their attention to detail and genuine care made a huge difference in our trip. A special mention to the Regency Club staff, who provided impeccable service every day. Their friendly demeanor and personal touches made us feel right at home, and they truly went out of their way to ensure our family was comfortable and well taken care of.

Great place, wonderful view of Addis, esp from high floors, highly professional staff. Happy to stay here again.

Excellent service!

Such a nice hotel! Loved the courtyard. The pool amazing. Room nicely appointed and comfortable. Staff great. Food good. In heart of the city.

Clean, comfortable and luxurious. Best hotel stay I've ever had in Ethiopia. I come many times every year. I will only stay at this hotel from now onward.

Convenient for transfer to the airport but the area lacks easy access to outside restaurants etc.

Good place and nice food

Always expect the best at Hyatt.

My experience here this week was nothing short of remarkable From the moment we walked through the door I thank you for making our stay memorable

the front desk was amazing service provided by Ms. Blen very professional and exceptional service. Also, restaurant service was also exception Ms. Yelenwork in the restaurant was exceptional.

Great facilities including pool and gym. Comfortable and updated rooms.