The breakfast staff great

Staff was very friendly

Great location staff very helpful and friendly

La propiedad necesita ciertas reparaciones , por ejemplo pisos rajados o rotos , no es una edificación moderna ni con comodidades, pero los huéspedes son bien atendidos por los empleados , por esa razón les asigne evaluación de 3 , es decir , promedio

Todo el staff muy amable y en especial an Anita , fué muy buena onda y servicial.

This is the most convenient hotel in San Benito

Location

Excelente service comfortable

It didn’t look as a hotel, but at as a family residential building.

La atención fue excelente de primera lo recomiendo

Great little place

Hotel stay was overall good. Its in a popular area so you are close to many dining options as well as a mall and other places. We think the only down side is the parking. They have a small parking area but try their best to accommodate you. The staff is super friendly and helpful. Def would come back again!

Very clean and quiet property. The staff was very nice.

In muy buen hotel para quedarse al llegar a El Salvador

Short stay but enjoyed it no complaints recommended

Very clean and staff were helpful kn everything we asked for. We highly recommend this place.

With the exception of no hot water everything else was good

I stayed in room 310 this time. I’ve been coming here for a few years for my weeklong stays to visit family and friends. Everyone here is very friendly and helpful. I make sure to not miss breakfast, as I really like their omelette option hahah. The cleaning staff is very conscientious and will ask if things are to one’s liking, which is a plus. The front desk was able to assist me with a few things, such as getting envelopes and breaking a $20 bill when I was in a jam. As I said, very resourceful and cool. I’m booking again here the next time I visit family and friends.

The first two categories of ratings (Cleanliness and Staff & Service) are, for me personally, the main priorities. This hotel ranks 5-star on these two criteria! The staff that serves breakfast were extremely friendly and hospitable. And the breakfasts were delicious. Also, the hotel was entirely clean: the cleaning staff were extremely diligent and careful. My hotel room’s infrastructure was pretty basic yet perfectly fine. On two of my five evenings there, I did hear some loud music for a couple of hours in the evening. But it ended by 10pm on each night, perhaps due to a local noise ordinance so I had no problem with it. Overall, I strongly recommend Hotel Villa Serena San Benito! (I do have a small suggestion for anyone who uses taxis: Be sure to distinguish between “San Benito” and “Escalon”. Once, a driver drove me to the wrong hotel. Luckily the two hotels are not far apart.)

The room was very clean and good smells. Very kind staff and the area is very nice!