8,6
Very Good
From 353 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,7

Meal

8,5

Location

8,7

Service and Facilites

8,6

People often mention about Mercure Jayapura
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Staff Friendliness (15)
Bedroom (14)
Distance to City Center (13)
Bathroom (13)
Ambiance (11)
Room Space (11)
Hotel Area (11)
Variety (11)
Accessibility (10)
Check-in/out Time (9)
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Traveler Reviews Mercure Jayapura

Number of reviews per page
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40
Customer reviews
Yessy M. E. W.
icon-Business
Business
icon-origin-TRAVELOKA
6,6
/10
Reviewed 7 week(s) ago
I stayed 3 nights at this hotel with the hope of getting the best service. But in reality I stayed at a 4-star hotel but the room facilities were still below 3 stars. There are several things that are very much outside the standards of a 4-star hotel, namely: - Compliment toilet only has a toothbrush, without: bar soap, cotton buds, comb, sanitary bag, vanity kit, shower cap, etc. - The previous guest's drink in the refrigerator was not removed/removed from the time I checked in until I checked out. - The drinking water jug in the room was not refilled/replaced & the glass was washed, even though there was no compliment bottled mineral water in the room. - The breakfast assortment was very minimal and lacked variety.
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3 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Mrs. Yessy, Thank you for taking the time to tell us about your experience at Mercure Jayapura. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We assure you that we have taken action on this matter. We still hope to have the opportunity to serve you in the future. Thank you for your attention and we pray that you will always be blessed by God Almighty. Amen. Sincerely, Andreas Riyadi. General Manager
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nani k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Second experience staying at Mercure hotel... Very impressive... Close to everywhere.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Warm greetings from Mercure Jayapura. We are very grateful to you for taking the time to provide a positive review during your visit to the Mercure Jayapura Hotel. Thank you for choosing our hotel as your place to stay. Once again, thank you very much for your appreciation, and please do not hesitate to contact me directly if you need any assistance. We look forward to welcoming you on your next visit and providing you with an even more enjoyable experience. Best regards, Andreas Riyadi, General Manager
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nani k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
Mercure top mantap is the best lah
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Accommodation's Reply
14 Jul 2025
Warm greetings from Mercure Jayapura. We are very grateful to you for taking the time to provide a positive review during your visit to the Mercure Jayapura Hotel. Thank you for choosing our hotel as your place to stay. Once again, thank you very much for your appreciation, and please do not hesitate to contact me directly if you need any assistance. We look forward to welcoming you on your next visit and providing you with an even more enjoyable experience. Best regards, Andreas Riyadi, General Manager
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M***i
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 11 week(s) ago
Everything is very good... Only the Wi-Fi stability and the Wi-Fi smoothness are super duper bad... Doesn't IT ever check the Wi-Fi smoothness for guests? Please pay attention... The rooms, facilities and food are really great.
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G***t
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
It was very pleasant to stay at the Mercure Hotel Jayapura, which is located around the city so it is easy to access. The service and comfort were great.
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Accommodation's Reply
12 May 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re delighted to hear that you had a pleasant stay and found our location, service, and comfort to your satisfaction. We look forward to welcoming you back to Mercure Jayapura in the near future! Warm regards, Andreas Riyadi General Manager
Cathy
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 16 week(s) ago
The hotel staff was very friendly and helpful at check in. At checkout, just return the card and go straight to the airport. Less than 1 minute in the hotel lobby. The spacious and comfortable room, complete bathroom with hairdryer adds to the impression according to my needs as a woman. The availability of a dispenser near the room is very helpful for customers. ❤️
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Accommodation's Reply
06 May 2025
Dear Mrs. Cathy T, Thank you for your positive review. We are pleased to hear that the check-in and check-out process was fast, the room was comfortable, and the facilities provided were in accordance with your needs. Your comments mean a lot to us and are a motivation to continue providing the best service. We look forward to welcoming you back on another occasion. Warm Regards, Andreas Riyadi. General Manager
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Guest
icon-origin-TRAVELOKA
10,0
/10
Reviewed 27 week(s) ago
The gym facilities are cool with sauna facilities.
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1 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear Guest, Warm greetings from Mercure Jayapura. We are very grateful for taking the time to provide positive comments, when visiting the Mercure Jayapura Hotel. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay, and thank you for the assessment and input given, of course this will be a motivation for all our teams to be more enthusiastic in providing services to guests, including to you. Once again, thank you very much for your appreciation and do not hesitate to contact me directly if you need help, We hope to welcome you on your next visit with a more enjoyable experience again. Thank you. Warm regards, Andreas Riyadi. General Manager
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e***y
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 28 week(s) ago
The room has no windows. There is a refrigerator but it is not cold and a hairdryer. What I like here is free drinking water as much as you like because there are 3 dispensers lined up along the corridor. The hotel manager is very friendly
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1 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear Sir/Madam, Warm greetings from Mercure Jayapura. We are very grateful for taking the time to provide positive comments, when visiting the Mercure Jayapura Hotel. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay, and thank you for the assessment and input given, surely this will be a motivation for all our teams to be more enthusiastic in providing services to guests, including to you. Once again, thank you very much for your appreciation and do not hesitate to contact me directly if you need help, We hope to welcome you on your next visit with a more enjoyable experience again. Thank you. Warm regards, Andreas Riyadi. General Manager
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k***k
icon-origin-TRAVELOKA
10,0
/10
Reviewed 29 week(s) ago
The service and facilities are very satisfying
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Accommodation's Reply
04 Feb 2025
Dear Sir/Madam, Warm greetings from Mercure Jayapura. We are very grateful for taking the time to provide positive comments, when visiting the Mercure Jayapura Hotel. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay, and thank you for the assessment and input given, surely this will be a motivation for all our teams to be more enthusiastic in providing services to guests, including to you. Once again, thank you very much for your appreciation and do not hesitate to contact me directly if you need help, We hope to welcome you on your next visit with a more enjoyable experience again. Thank you. Warm regards, Andreas Riyadi. General Manager
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SRI E. P.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 30 week(s) ago
Everything is safe, only the room seems dark.
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Accommodation's Reply
30 Jan 2025
Dear Mrs. Sri E. P, Warm greetings from Mercure Jayapura. We are very grateful that you have taken the time to give a positive assessment, when visiting the Mercure Jayapura Hotel. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay. Once again, thank you very much for your appreciation and do not hesitate to contact me directly if you need any assistance, We hope to welcome you on your next visit with a more pleasant experience again. Thank you. Warm regards, Andreas Riyadi. General Manager
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ipung h. p.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 32 week(s) ago
The hotel is very nice and beautiful The hotel service is also the best The food is also delicious and there are many menus The best
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Accommodation's Reply
20 Jan 2025
Dear Mr./Mrs. Ipung h. P. Dear Sir/Madam, Warm greetings from Mercure Jayapura. We are very grateful that you have taken the time to give a positive assessment when visiting the Mercure Jayapura Hotel. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay. Once again, thank you very much for your appreciation and do not hesitate to contact me directly if you need any assistance. We hope to welcome you on your next visit with a more enjoyable experience. Thank you. Warm regards, Andreas Riyadi. General Manager
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Laurentius D. R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 33 week(s) ago
Comfortable hotel. Complete facilities
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Accommodation's Reply
06 Jan 2025
Dear Mr. Laurentius DR, Warm greetings from Mercure Jayapura. We are very grateful that you have taken the time to give a positive assessment, when visiting the Mercure Jayapura Hotel. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay. Once again, thank you very much for your appreciation and do not hesitate to contact me directly if you need any assistance, We hope to welcome you on your next visit with a more pleasant experience again. Warm regards, Andreas Riyadi. General Manager
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Laurentius D. R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 33 week(s) ago
Recommendation in the middle of Jayapura city. Everywhere is close
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Accommodation's Reply
06 Jan 2025
Dear Mr. Laurentius DR, Warm greetings from Mercure Jayapura. We are very grateful that you have taken the time to give a positive assessment, when visiting the Mercure Jayapura Hotel. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay. Once again, thank you very much for your appreciation and do not hesitate to contact me directly if you need any assistance, We hope to welcome you on your next visit with a more pleasant experience again. Warm regards, Andreas Riyadi. General Manager
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A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 33 week(s) ago
Staycation becomes more fun
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Accommodation's Reply
06 Jan 2025
Dear Sir/Madam, Warm greetings from Mercure Jayapura. We are very grateful that you have taken the time to give a positive assessment, when visiting the Mercure Jayapura Hotel. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay. Once again, thank you very much for your appreciation and do not hesitate to contact me directly if you need any assistance, We hope to welcome you on your next visit with a more enjoyable experience again. Warm regards, Andreas Riyadi. General Manager
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Mariana L. T.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 36 week(s) ago
hotel staff very friendly very clean room
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Accommodation's Reply
23 Dec 2024
Dear Mrs. Mariana L. T, Warm greetings from Mercure Jayapura. We are very grateful that you have taken the time to give a positive assessment, when visiting the Mercure Jayapura Hotel. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay. Once again, thank you very much for your appreciation and do not hesitate to contact me directly if you need any assistance, We hope to welcome you on your next visit with a more pleasant experience again. Thank you. Warm regards, Andreas Riyadi. General Manager
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M***y
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 37 week(s) ago
The service and friendliness in welcoming guests is very good and the cleanliness and hotel facilities are very helpful. Thank you for the service during your stay at Mercure Jpr.
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1 people find it helpful
Accommodation's Reply
23 Dec 2024
Dear Sir/Madam, Warm greetings from Mercure Jayapura. We are very grateful for taking the time to give a positive assessment, when visiting the Mercure Jayapura Hotel. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay. Once again, thank you very much for your appreciation and do not hesitate to contact me directly if you need any assistance, We hope to welcome you on your next visit with a more pleasant experience again. Thank you. Warm regards, Andreas Riyadi. General Manager
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V***i
icon-origin-TRAVELOKA
6,2
/10
Reviewed 40 week(s) ago
The AC was often hot all the time during my stay, there was always a phone call that said I couldn't use the AC, there was interference every day
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Astina A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 43 week(s) ago
The place and rooms are very nice.
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Accommodation's Reply
01 Nov 2024
Dear valued guest. Warm greetings from Mercure Jayapura. We are very grateful that you took the time to provide positive comments, when visiting the Mercure Jayapura Hotel. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay, and thank you also for the assessment and input given, Surely this will be a motivation for all our teams to be more enthusiastic in providing services to guests, including you. Once again, thank you very much for your appreciation and do not hesitate to contact me directly if you need help. We hope to welcome you on your next visit with a more enjoyable experience again. Thank you. Warm regards. Andreas Riyadi. General Manager.
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V***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 43 week(s) ago
Very good all services as well as location and facilities.
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N***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 45 week(s) ago
Very cool, I will stay there more often in the future.
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1 people find it helpful
Accommodation's Reply
01 Nov 2024
Dear valued guest. Warm greetings from Mercure Jayapura. We are very grateful that you took the time to provide positive comments, when visiting the Mercure Jayapura Hotel. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay, and thank you also for the assessment and input given, Surely this will be a motivation for all our teams to be more enthusiastic in providing services to guests, including to you. Once again, thank you very much for your appreciation and do not hesitate to contact me directly if you need help. We hope to welcome you on your next visit with a more enjoyable experience again. Thank you. Warm regards. Andreas Riyadi. General Manager.
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Number of reviews per page
20
40