Overall Ratings & Reviews Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive

Finding a spot near the pool in the afternoon was annoying and the reason was because no one was cleaning behind the people who were leaving the areas with spills and trash behind them! Front desk guy who was completing check ins, Mr. De Jesus was rude! We had no iron, we asked 2 of the housekeeping attendants for extra towels and they said NO. I’ve never experienced that. Only one towel station in pool area which was very inconvenient. They make a big deal to return the towel card at the end of your stay or threaten you with a $25 fee to not even pay attention to the card when checking out. If I would’ve known that I wouldn’t gave been taking them long walks to get exchange/return towels. Overall facility is nice, staff were generally pleasant, there is entertainment but we did not get o eat any place other than the buffet and American diner bc reservations booked FAST at the other restaurants.

El hotel está muy bonito y amplio, las áreas son cómodas. La comida muy buena. Debe. Mejorar un olor poco agradable en los espacios cerrados , pareciera humedad. Otra área que deben de mejorar considerablemente es que en la recepción no contestan el teléfono cuando uno pide algún servicio.

Resort was very nice. Workers were not the friendliest and almost made you feel like you were bothering them most of the time.

We waited about 2 hours after we arrived to the hotel for check-in. When it was time to check-in, the front desk representative tells us that the room we requested (Queen pool view junior suite was not available and he was assigning us a “VIP” room in unique club. We were away from main area that we wanted. No hot water in the shower. TV was not working. Water was coming out through the shower onto the floor where the sink was located. Also, there is only one towel drop off location for unique or lopesan towels. This is very inconvenient as guests will have to always bring the towels back to the one location. The resort is very large and for someone to have to walk back to bring it back to the one drop off location can be very difficult for older people. Some food at the buffet tasted stale and not fresh. Lots of flies on the food and in the dining area. We had to wait a long time at The Valley for our food. We have two little children and they were extremely hungry. If the servers brought out some French fries or small snacks for children to eat while they waited it would have been a bit better. Also staff didn’t understand English well because they misunderstood a cashew allergy for a ketchup allergy. Wilkyn Perez deserves a promotion. He was very helpful whenever we needed help with anything during our stay. His customer service is excellent and he is very patient. God bless him. If he didn’t help us, our ratings of the stay may have been a bit worse.

The hotel is beautiful, but the staff, customer service, equipment maintenance, etc., need to be improved. When we arrived, we felt a nasty humidity smell in the lobby. Actually, it was everywhere, even in the room. The staff doesn’t try hard to make customers happy. It was not a horrible experience, though. The food was good; there were just a few flys inside the eating area, and the water park was great. But to be honest, I'll not return.

Amazing Katy and Sky are awesome been having a nice time

Everything was beautiful from the property to the staff. Please bring walking shoes.

Everything

It is a beautiful property, but the service is just average. Some employees were outright rude when asked simple questions. There was one waiter for the entire pool area, more were needed. There are no waiters in the beach area.

Everything in our room was broken. The door didn't lock, nothing was repaired while we were there

I would give 9out of 10.for cleanliness, food at buffet 6 out of 10 , ans baa4s servi e and bar staff 3 out of 10 due to.the fact that u have to wait few minutes after ordering cose the staff is more concerned about talking to each other than serving clients ( most at lobby bar) very very slow checking at the counter , it took like 45 min to get the room , we were under impression that this is good hotel and it is as far as being extremly clean but rest is definitely lagging behing its competition

Food very bad

I did not get any of my VIP perks that Expedia offered. No bottle of wine, no spa discount, no pick-up ride. The hotel was beautiful. The food was trash.

Everything was very clean and the staff was wonderful, food awesome. My only concern was the bathroom was too open there was no real privacy, & a ceiling fan on the balcony would be great as there was no breeze so you couldn't sit out there .The hotel was real big and I wish I could have enjoyed the Boulevard but it was way too far for me to walk. I wish they had some kind of tram or golf cart to get back & forth I would have spend more money if I could have gotten there. I highly recommend this resort

La bebidas como mojitos, frozen de diferentes frutas, limonadas, jugos estan pésimos. La comida del buffet es muy buena. Los postres y hasta los panes. El café donde lo preparan al momento muy rico y buen servicio.

Lopesan DR was perfect for our family! Beautiful resort, friendly staff, and very kid-friendly. Relaxing and fun — we’ll be back!

The resort itself is huge and has every amenity you could want...pools, waterpark, spa, shops, arcade, theater, bowling alley, even an escape room. Staff were very friendly and accomodating. Food was great at all the restaurants. A few issues were long wait at check in, beach and water were covered in seaweed and we lost TV signal for 2 days. All in all we had a great stay and the kids said it was their favorite vacation yet!

This place is HORRIBLE! most of the staff is not friendly, service is awful. Food is terrible, there’s roaches in the buffet and in our room.our tv and our kids tv did not work. They fixed ours on day 4. They never fixed our kids tv.Housekeeping in the room is terrible, they didn’t leave us towels. We had to keep asking for towels. The entertainment is HORRIBLE. They did not change our linen during ours stay. We stayed 7 days.Dont waste your money in this place. We’ve stayed at multiple hotels in Punta Cana and this one is one of the worst.

The room was clean and they take care of the room everyday. They replace the drinks everyday. The thing I don’t like it takes a long to check even I check in ahead of time on line.

Really nice hotel & staff. the food was great, but the restaurants were very delicious. they have a lot of adult only sections and I highly recommend this hotel