8,5
Very Good
From 8 reviews
Provided by travelers on
Cleanliness

8,0

Room Comfort

8,0

Meal

7,3

Location

8,7

Service and Facilites

8,0

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Traveler Reviews Doan Gia Resort Phong Nha

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N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7,3
/10
Reviewed 4 week(s) ago
This accommodation is a spectacular scam for individual guests, when compared to the price you have to pay. I think Doan Gia only focuses on group guests. 1. About the location: quite good, close to many shops and the pier to go to Phong Nha cave. 2. About the design: The pictures posted on Traveloka are not close to reality. At first, I chose it because the architecture hugs a cool green canal. But in reality, that canal is not as green and fragrant as in the picture. 3. About the accommodation experience: The price is equivalent to 4-5 star hotels in Quang Binh, but the accommodation experience is 1 star: - Group guests organize a pool party with singing and karaoke until 22:00, you will not be informed about it in advance and have to endure it until 22:00 - The accommodation price includes a breakfast buffet, but in reality, we were only served a breakfast buffet (a few dishes) on the day that coincided with the group guests. The next day we went down to have breakfast at 7:30 and witnessed the staff arguing about why they didn't inform us that there were 2 single guests, and they made us wait 20 minutes for a guy in shorts and a t-shirt to bring back a motorbike to buy 2 bowls of noodles for us to eat. - Not cleaning the room: When we asked, they said they sympathized, they missed it because they usually reported it to the tour leader. They really don't intend to serve single guests. 4. Space inside the room: The bathroom was cramped and smelled musty. You should consider carefully before choosing this place if you are traveling alone, nearly a million a night for such a bad experience!
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Nguyen T. T. H.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 45 week(s) ago
Clean, beautiful hotel, enthusiastic staff, near Phong Nha cave so very convenient
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Bui P. L.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 59 week(s) ago
Resort sạch sẽ, đẹp. Vị trí thuận tiện
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Accommodation's Reply
15 May 2024
Doan Gia Resort thanks you for trusting and choosing us as your destination.
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Tran T. H. G.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 104 week(s) ago
The common space, the rooms are clean, airy, the view is very beautiful, the staff is enthusiastic, friendly, the food is delicious, worth coming back.
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Nguyen T. T. T.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 107 week(s) ago
Mọi thứ đều tốt. Nhân viên thân thiện
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Khnh N.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 124 week(s) ago
My stay at Doan Gia was really good and fantastic.
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Thien L. H.
icon-origin-TRAVELOKA
4,8
/10
Reviewed 153 week(s) ago
Too bad!!!! Disappointed in everything. The bungalow room is too small, the soundproof is too bad (every night partying can't sleep), the price is too expensive (bike rental up to 60k/h). Arbitrarily changing rooms without permission, nor apology. Poor service attitude of the staff. Wifi is too slow, can't work. In short, VERY Frustrating. If I can give 0.5 stars, I will also give
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Accommodation's Reply
22 Jul 2022
Doan Gia Resort thank you for using our service. Regarding your case, because of the reason you booked a room on the travaloka page, Vila Hoi An room, but on the weekends, I locked the room on the OTA site, not open for sale, but because you booked the room and had a side reservation. The resort just informed and guided you at the front desk and flexibly let you get a Smart Bungalow room and you agreed (It can't be said that the Resort didn't ask the customer but did it voluntarily) . Second, we have a free bicycle service and a service bicycle and the price is clearly and transparently announced. On Tuesday, about food service, my rule is at 22:00 to stop the sound. So if there is something you are not satisfied with, we sincerely apologize
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