Overall Ratings & Reviews Finest Punta Cana by The Excellence Collection - All Inclusive

Great

Roaches in our room terrible experience

Everyone was very respectful and the place was very clean excellent service

This is my third time, and it was disappointing overall compared to the first twice. My family really liked this resort, which changed our negative prejudice on all-inclusive stays. We were just there for 4 days for a short Easter break. I booked two rooms - pool/garden view, but was degraded to a construction view. Then, when we checked in, there was no soaps in the bathroom. I called house keeping to get one. We went out to the pool around 2pm and saw every trash can full of disposable water bottles, which was not collected until we left to get ready for dinner around 5:30. Also for family entertainment/lesson, the tennis guys were great last times but this time were on a break, not a single one working, Fri-Sun, in the middle of Easter break, a major holidays in the US (most of their clients) and many states’ school spring break. As for restaurants, the concierge advised no need for reservation as most of them are all walk-in based, we waited over an hour both Friday and Saturday evenings. Thursday was not bad right at 6pm, but not at Brass. I got car service booking email notification days before my arrival previously, which was undone this time so I digged my old emails to find the car service the hotel used to book my ride. I wonder if the general manger or the managing team is the same as before. I remember everything was amazing and I recommended to so many friends and family. It’s still a good value all-inclusive hotel but should not be 5-stars.

Michael, Yeonei, and everyone at the beach was wonderful and very very attentive

Clean, great staff, modern rooms.

Loved it! But not enough Music and activities

Had a wonderful stay. Lelena and Guillermo were fantastic! Also, jesus at the front desk took his time listening to my needs and was super helpful. 10/10

Property is a really clean and new. Lot of decent restaurant options.

Customer service was excellent.

Fantastic resort, great staff, exceptional service, restaurant variety and food quality were standouts. Large, comfortable rooms. Clean, modern gym and great spa services. The room snacks could have been a better variety but I wouldn't consider that crutial. Plenty of pool and beach chairs and none of the seat saving BS we have encountered at other resorts. Adults only Excellence lounges, bars and restaurants were exclusive and enjoyable. Bartenders were fun and personable. Will definitely return-- next time for a suite with the private pool.

Food was average.

This was me and my wife very first time out the country and we decided D.R to be our first!! And we are glad we made the right choice. Hotel was fabulous it was quiet we went with the swim up pool which I feel is an excellent choice for couples. I will say for food, it could have been better I will go out next time in D.R to experience the actual food. We also did 2 excursions which was ATV riding and we went to Saona Island. Finest Hotel was awesome !! Shout out to FRANCISO HE WAS AWESOME FROM THE TIME WE GOT THERE TO END!!! Love D.R

Very relaxing and enjoyable stay.

It’s a beautiful property for families. It is very quiet both at day and night- great beach location and very peaceful stay.

Amenities are great, but service is lacking to say the least!!! The kids loved the pool and beach, and dining options. The play areas within restaurants arevery convenient but I don't think I would leave my kids alone at the Kids Club which is separate. Staff should be supervising the kids but no one is paying attention. Drinks are left out, which is dangerous for small kids left unsupervised. Same with the pool, no lifeguard for the Kids Club and someone can easily be injured. Service - On a few occasions, there were no towels, and no one even was helpful with getting more. They shrugged their shoulders and walked away. I was expecting mini fridge to be replenished with snacks but it wasn't. They wouldn't allow me to make reservations unless it was for a cooking show, so unless you went at 6pm, you're looking at a 4im wait to be seated. During the day, I would have to stalk or hunt down servers at both the pool and beach to get drink orders and food orders. The whole point of a resort where they advertise these amenities is to actually provide them. We even had the club experience and found that service to be even worse than the non-club amenities. I asked for their upgraded liquor and they would just add a splash and the rest the cheap stuff. The nightly entertainment was nice but not the best I've expected.

Services was excellent

Such an amazing stay!

Everything was magnificent. I'd like to plan a return trip back.

Great stay!