Overall Ratings & Reviews Crystal Inn Downtown

It was the worst experience I ever had with a hotel and the manager was disrespectful

The room was nicely updated, and the shower was fantastic. The location of the property is by a major road, so it was noisy, but I slept fine as it served a sort of white noise for me personally. If you’re sensitive to absolute silence this would not be the place for you. My main complaint was with cleanliness. I stayed for two nights and there was no cleaning service during my stay. There were small hairs around in the bathroom and there was even a poop stain on the wall by the toilet. The room was very nicely updated though, and spacious.

My first room was a smoking room. I reserved this by accident, but I was surprised to know that places still had these. The sheets on the bed were visibly stained. (I could see the giant stain from across the room) Gross. The front desk staff was good about getting me a different room. The front desk staff are in a bullet-proof plexi cage; which signals it's not in a safe area! The rooms have been recently remodeled, but the weird blue 'mood' lights over the bed indicated what type of motel this was. Someone pounded on my door at 2am. I stayed 1 uncomfortable night (had reserved it for 4) and switched hotels. If you're looking for a place for a one-night or one-hour stand type of thing, this is it.

Didn't like Lots of lime scale built up in shower head Burn marks on the bed sheets Toilet wasn’t properly cleaned

Everything is okay. the room is a bit dirty. poor wifi. Thinking to save some money but it does not work for me.

The bathroom was duty, sheets had stains

Quiet, good stay.

Stains on sheet.

The room was well maintained, although I chose a non-smoking room for obvious reasons I ended up getting a room that smelled like smoke. The shower and bedroom was nice, I’d recommend shower shoes as the shower wasn’t thoroughly cleaned but clean enough. Overall it was a relatively nice stay and I would come again :) The room does look like the pictures as well, so it’s still nice :)

Great place and good price

Wonderful staff very friendly. I love all the flowers and plants on the property. The rooms are also very clean

The front desk guy barely speaks English and is beyond rude. I’m one of the nicest people on the planet and he had no reason to have such a poor attitude.

Super clean and quiet. Great price for the experience

Everything was nice

The bathroom is dirty plus the non-smoking room smells like cigarettes. Bad attention from the owner and bad manners. I don't recommend it.

Great customer service!

loved it!!

Modern, clean, good value for the money

The room was good, loved the walk in rain shower. The location and property left a lot to be desired, very noisy. If you plan to get sleep it isn’t going to happen; the freeway noise and guest blaring loud music you get no sleep.

a nice location, clean. and able to open your windows. I do recommend this property. However, It would be nice if they have your 4-5 pillows like the hotel next door.