Hi Mr. Adhi, Thank you for taking the time to share your experience with us. It was an honor to welcome you, and we greatly appreciate any feedback you have provided. We apologize for any inconvenience you experienced during the check-in process. Based on our records, the first room was ready at 14:41 and the second room at 15:19 with the keys delivered to the first room by the front desk team who assisted with check-in. However, we understand that this may have been quite inconvenient, especially since you arrived at around 14:00. We deeply regret the delay. We also apologize if the service from some of our Front Office team members was felt to be less than friendly. This is certainly not a reflection of the warm service standards that we always strive for. We have forwarded your feedback to the relevant team for attention and improvement in the future. As a form of appreciation for your understanding and patience, we are pleased to provide a late check-out facility for both rooms the following day. We hope this can provide more comfort at the end of your stay. Once again, we would like to thank you for choosing to stay with us, Mr. Adhi. We look forward to welcoming you back with a smoother and more memorable experience in the future. Warm regards, Fitria A. Front Office Manager
