7,1
Pleasant
From 89 reviews
Provided by travelers on
Cleanliness

7,1

Room Comfort

6,9

Meal

7,2

Location

7,1

Service and Facilites

7,1

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Traveler Reviews SPOT ON 2589 Marina Residence

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20
40
Customer reviews
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anny r.
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6,0
/10
Reviewed 145 week(s) ago
The bathroom is outside, not explained in the description. Then it's a bit dirty, the place is poorly maintained :(.
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1 people find it helpful
Muhammad I. A. P.
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5,4
/10
Reviewed 151 week(s) ago
No towels were given, the mattress was dirty.
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1 people find it helpful
Pinsa A. A.
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6,0
/10
Reviewed 154 week(s) ago
Dim lights, separate toilet, cupboards are not allowed.
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1 people find it helpful
Lisnawati S.
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8,5
/10
Reviewed 184 week(s) ago
The hotel is okay with that price, we can already enjoy air-conditioned room facilities, the service is very friendly, the employees are all good, recommended.
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1 people find it helpful
Aufa N.
icon-origin-TRAVELOKA
6,2
/10
Reviewed 198 week(s) ago
The bathroom is outside, no toiletries are available, no cupboard key is available, no WiFi information must be asked first.
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5 people find it helpful
ARIF S.
icon-origin-TRAVELOKA
5,1
/10
Reviewed 209 week(s) ago
Ternyata kamar mandi di luar gak sesuai di foto. Handuk, peralatan mandi juga gak ada. Kurang rekomen. Kapok dah
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Krismunandar B. p.
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6,0
/10
Reviewed 216 week(s) ago
The bathroom is outside, the air conditioner is quite cold.
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3 people find it helpful
ina
icon-origin-TRAVELOKA
6,0
/10
Reviewed 221 week(s) ago
does not match the difto, the bathroom outside the tv over the cupboard is just not satisfied
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2 people find it helpful
Accommodation's Reply
23 Mar 2021
We're sorry to have you disappointed, Welly! Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Kevin!
Joy P.
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6,0
/10
Reviewed 233 week(s) ago
Only 1 bathroom, not really the same price.
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Benedikta M. S. S.
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6,1
/10
Reviewed 233 week(s) ago
The location is pretty good. Unfortunately every room has no bathroom in it.
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Abdul F.
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8,5
/10
Reviewed 233 week(s) ago
nice clean comfortable just close to everywhere
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Yulia F.
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6,0
/10
Reviewed 234 week(s) ago
It turns out that the bathroom is outside, cleanliness is also poorly maintained, all equipment must be rented including toiletries and towels.
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tri a. n.
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6,0
/10
Reviewed 236 week(s) ago
The room is smell bad. The access to hotel is not good
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Radi H.
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6,0
/10
Reviewed 237 week(s) ago
The bathroom outside the public bathroom is checked out at 11 o'clock earlier than the 12 o'clock at Traveloka.
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1 people find it helpful
Edi
icon-origin-TRAVELOKA
6,0
/10
Reviewed 237 week(s) ago
The bathroom is outside, you have to rent toiletries.
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Accommodation's Reply
28 Nov 2020
Sorry for the inconvenience, Edi. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Indah!
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Didi
icon-origin-TRAVELOKA
5,1
/10
Reviewed 238 week(s) ago
Just a suggestion, if you can give an explanation that the bathroom is outside and you can't get a towel, in the photo and the original is different, look for food far away for cold AC, for mass TV on the cupboard does not match the photo, hopefully it can be even better with my advice .
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4 people find it helpful
Agneta A.
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4,8
/10
Reviewed 242 week(s) ago
There is no bathroom inside, disappointed, bad service. Only at 10:50 am I was told to check out even though it was written at 12 o'clock.
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Accommodation's Reply
10 Nov 2020
Hi Syah! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Reza!
DANNY M. K.
icon-origin-TRAVELOKA
5,7
/10
Reviewed 243 week(s) ago
Prices do not match, check-in must add 40 thousand. The bathroom is not 1 with the bedroom.
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Accommodation's Reply
10 Nov 2020
Hi Danny, We're extremely apologetic to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Indah!
Winda A.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 248 week(s) ago
fun ... clean and comfortable according to the description ... next time it can be for backpackers again
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2 people find it helpful
YULIANDI YULIANDI
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4,8
/10
Reviewed 248 week(s) ago
Guest data is not available according to the hotel, waiting for half an hour, instead asking to be charged back 25 thousand.
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2 people find it helpful
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