Overall Ratings & Reviews Hotel Nikko Hai Phong

nothing to complain about, bedroom with 5 star amenities comfortable mattress, beautiful view from room

Nice hotel, clean, friendly and hospitable staff If I come back to HP, I will stay at this hotel 👍👍👍👍

Bad support service, I booked wrongly, I called support right from the time of booking to ask if there was an additional fee to help me change the date or change the room, but no one responded or anything. I called 3 times to notify travel to process the ticket, then both sides said they couldn't change because the hotel didn't agree. I don't understand why they pushed back and forth from the beginning, then the customer waited past the date, then the hotel considered the customer as having checked in and didn't call or ask anything. That's awesome.

The room is okila compared to the price As for the food, I went on a Hp food tour so I don't know if Nikko's food is good or not, I'll try it next time I stay :))

Alway enjoy my stay at Nikko Hotel. The staffs are really friendly, the room is nice as usual and the breakfast was good.

I got food poisoning while eating buffet at the restaurant on the 1st floor. What a terrible experience!

Beautiful hotel, clean, good service, nothing to complain about, have stayed several times and will stay again when coming to HP 👍🏽👍🏽👍🏽

I booked the wrong date and the hotel wouldn't let me change it, even though I stay here regularly 😞

Clean, attentive, professional. It's very stable

The hotel is clean, the rooms are okay

The receptionist was annoying, the service attitude was unpleasant and not good.

Absolutely satisfied! Very nice rooms, fresh and cozy design, clean, perfect service!

rộng rãi, sạch sẽ, lịch sự. toàn khách Nhật hay sao đó, thấy rất lịch sự

Rất tuyệt vời, nhân viên thân thiện dễ thương nhiệt tình! Phòng đẹp!

Mình đã nhiều lần ở đây, phòng nghỉ sạch sẽ, hiện đại, tiện nghi. Book phòng trên Traveloka giá rất ưu đãi🥰

Beautiful hotel, love the interior. Attentive staffs and amazing service.

The room has a view of two buildings so it is not private. Location is not central. Minimalist decor, small bed. When I stopped the car to check in, no one gave timely instructions (when I opened the door and approached the reception desk, a male employee came out and asked if I needed any assistance?). The welcome drink came out slowly and was nothing special (a couple went but only brought 1 cup, when they brought more they were ready to go to the room). However, these things can be understood. What makes my husband and I most dissatisfied when staying here is that the staff are not really welcoming, sophisticated and not friendly to customers (except restaurant staff). The staff's way of addressing and asking questions made us feel uncomfortable. In particular, the exchange reminded us of extremely unreasonable things that made us feel uncomfortable (if I remember correctly, that person was wearing a name tag "Thuy Pham"). Although I have experienced many places, with the price compared to other hotels in the same segment, Nikko Hai Phong is probably a place I will not return to. According to personal assessment, the only plus points here are the quality of soft bedsheets and pillows and relatively high quality breakfast although a bit limited.

Very professional and friendly staff of Nikki, and facilities also were good maintained.

The best hotel ever, the staff is extremely enthusiastic and cute. The room is just my style, the hotel smells good too. Overall, 1000 points ❤️❤️

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