Overall Ratings & Reviews Fairfield Inn & Suites by Marriott Kansas City Shawnee

Elevator not working properly. Alarm went off and slow to open. We reported it but never fixed during our stay

Great breakfast. The ice machine was broke on our floor so had to go to another floor. Electric outlet in the bathroom that didn’t work.

Unfortunately, are stay was less than desirable. Upon arrival our room was

Very unfriendly host during check in. Gave our room away that we had reserved weeks ahead of time. Ended up in the "extra emergency room" which had no tables, chairs, desks, missing lamps and fridge didn’t work. Definitely will not be returning!

This was a Non-Stay. We had a confirmed reservation through Hotels, but apparently somebody didn't tell the hotel. At least they called us to tell us of the error, so we didn't waste our time at their front desk.

Our reservation was somehow canceled. Not sure how or why was not canceled by me or my wife. We had itinerary number with was and all the desk clerk would say was it had been canceled and he did not have a room for us.

We had to wait an 1&/12 hrs to check in. They doubled booked the rooms and gave us someone else’s room. No remote to tv. Dirty sock in the room. Wires hanging out of the air conditioner. Then I checked my bank account and they tried to charge me twice for our stay. And they had cold food on a cart at the desk that sat out for several hours before it was put up. The desk manger did not know what he was doing this weekend. Several people were heated d/t the double booking rooms. I will tell you that the gen manager this morning fixed the second charge on my account and refunded us a nights stay. His name is Johnny and he was very helpful!

4 night stay was fine but only had one day of housekeeping change out.

Very nice staff

This hotel was just “ok” at best. Some of the positives that took this property from terrible to ok include- amazing breakfast; friendly and welcoming staff; great fitness center; the option for adjoining rooms for larger families (we had 6 people total in our group). Some of the negatives- the pool was so disgusting and cold; the pictures online make it look like a large pool but it’s not. I’d say maybe 12ft by 8ft. And that can feel incredibly small after 6-8 kids are in there at once. The pool area wasn’t cleaned once during our stay and it was evident by the trash around the pool that was there when we arrived on Thursday afternoon and still there when we left on Sunday morning. They never had any clean pool towels available or a place to put the used ones so there was just a pile of them by the trash can. And the smell of the pool area was overwhelming once you opened the door to it and it was of what I can best describe as fecal matter. The elevator had a terrible shake and noise when coming to a stop; we had 2 rooms and each had minor issues that would coincide with an older, rundown hotel that hasn’t been properly maintained (for example- bathroom door handle wouldn’t work unless slamming the door shut; bathroom vent had a loud banging noise like something was inside of it and ramming into it; tv channels didn’t work; lights didn’t work near beds; no bedding provided for the pullout couch unless requested) I’d pass on this one unless you’re just passing through.

Great place to stay at

No WIFI. Pool was closed our entire 2 day 2 night stay. Construction remodeling noise early mornings. No hair dryer in the room. Sorry can’t recommend it.

Our room’s floor had wet spots all over.

Room was wonderful and comfortable. Breakfast was great as well would come back again. Only 2 small downfall was pool was out of commission due to chemicals not being balanced which it is what it is, we were just super excited to go swimming. 2nd issue was upon check out I had to stand there and wait awhile for someone, no bell to ring, my husband went behind the desk to find the front desk worker sleeping in the office. She quickly woke and got us checked out.

From checkin with James, to checkout our stay was wonderful. Nice room, amazing breakfast, and my husband was pleased with the gym. Parking was great, easy to access from I-435 and within walking stance of restaurants, convenience stores and entertainment. All around great stay!

The room was noisy, could hear TV in the next room and people walking in the room above us.

The staff was friendly and helpful. The room was perfect for our short stay. The only downfall was the pool was closed for maintenence.

The bathroom floor was dirty. Also, I asked for 2 queen beds due to the quality of the sofa sleepers' mattress and the employee who checked me in still "upgraded" me to a room I did not want

Everything was great except for the front desk help mis morning very rude not very friendly

Great hotel for the $ Clean, decent breakfast, friendly staff