.

Very nice room and helpful staff

The room was spacious although the lighting was a little dark. The bath and bed were well appointed. I would definitely stay again!

Great, spacious room and very quiet. Easy connection to Heathrow with the £6.80 hopper bus — if your timing aligns with the schedule, there’s no need to take the £25 taxi the hotel receptionist may suggest at the kiosk desk. No robe is provided for the sauna or steam room, and to reach the health suite you have to walk past the hotel bar, restaurant, reception, and front entrance, which was a bit of a downside. Otherwise, it’s a lovely hotel overall. I ordered delivery from Curry Delight around 9 pm — excellent food! Much cheaper and with far more variety than the hotel buffet, which is £31 per person.

Staff were friendly, room was clean - plenty of parking. Didn’t eat here due to late arrival and early flight

Amazing room quiet and super comfy bed. What more do you need being a weary traveller. Thank you.

Everything was up to standards

Good Room good service

Easy hotel for an early flight

Bar service for food and drink was poor. Everyone at the bar was complaining about the wait to order anything. Everything else was good.

Room was perfect for a family of 4

clean and comfortable, good amenities nice staff and good atmosphere

Room was clean and spacious

Great location and all the amenities

Family friendly amenities, love the Pace health club....the swimming pool, sauna and steam room.

Nice big room, was cleaned and had complimentary water every day

The room was very nice. Free bottles of water and adequate number of towels the staff were helpful.

The fast check in was not intuitive and required assistance

Nice rooms with comfortable beds my only negative comment would be poor lighting in the room

When we arrived, our payment hadn't registered on your system despite having the receipt from hotels.com. I had to show the transaction on my banking app to prove I had paid. Before this, I was quoted a significantly higher price to pay on the desk which didn't match the price I paid on hotels.com. Eventually this was resolved but then upon check out, we were charged a second time on a different card we have on our hotels.com account. My receipt should have been enough proof of payment, I shouldn't have needed to show the transaction on my bank account to prove that I had paid for my room. Not happy in the slightest.