7,1
Pleasant
From 153 reviews
Provided by travelers on
Cleanliness

6,7

Room Comfort

6,8

Meal

7,7

Location

7,3

Service and Facilites

6,9

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Traveler Reviews Super OYO 3216 Ellegan Residence

Number of reviews per page
20
40
Customer reviews
Yuli Y.
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5,4
/10
Reviewed 126 week(s) ago
The room was smelly, the toilet didn't have a door, then the toilet seat was broken, I've never seen Oyo this bad before even though it's cheap.
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5 people find it helpful
Bambang Prasetio
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8,3
/10
Reviewed 130 week(s) ago
Check in at 12 pm. Because it just arrived. Get a room where the bathroom doesn't have a curtain. There's no soap. And others. Only given 1 towel. For 2 people. The bed cover shouldn't be that dirty.
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1 people find it helpful
Adnun
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6,1
/10
Reviewed 130 week(s) ago
The bed linen had not been replaced and there were lots of stain marks, and the floor had not been swept, there were several long strands of hair. The hot water doesn't work, the toilet condition is on, but the bathroom is a bit dirty. The air conditioner is on and to be honest it doesn't feel comfortable, it doesn't match expectations. Not recommended
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Syahfrizal
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5,4
/10
Reviewed 132 week(s) ago
Very bad. Cannot check in after 24.00 hours even though it has been paid.
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sumoharjo
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8,5
/10
Reviewed 134 week(s) ago
Yes iam much glad and fery happy.
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Nur Arifin
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8,5
/10
Reviewed 137 week(s) ago
Good, location great, cheap price.
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wiweko
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8,8
/10
Reviewed 143 week(s) ago
Quite ok, the cleanliness of the bathroom needs to be improved.
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Miladin
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6,0
/10
Reviewed 144 week(s) ago
Begitu masuk buka kamar kami langsung keluar lagi melihat kondisi kamar yang sangat tidak layak 👎. Very bad condition 👎. Kamar kotor tidak terawat. Kamar mandi banyak bercak-bercak di wastafel dan di wc duduk. Jendela hitam-hitam dan tidak dibersihkan. Kesetan kako hitam sangat kotor. Sangat miris sekali owner tidak memperhatikan dengan baik keadaan kamar. Tolong agar owner turun langsung untuk inspection, cek semua dengan teliti, business hospitality harus menjaga kepuasan customer.
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+5
1 people find it helpful
lidya j.
icon-origin-TRAVELOKA
5,1
/10
Reviewed 146 week(s) ago
Maaf banget ya tapi menurut aku hotel ini parah banget, pas buka pintu kamar langsung kecium aroma yang gak enak, pas lampu dihidupin lantainya kotor banget dan selimut bed cover nya juga kotor banget banyak bercak-bercak kotoran seperti tidak pernah dicuci, di bawah selimut bed cover ada tisu kering sepertinya tempat tidur tidak dibersihkan sama sekali cuma dirapikan saja, di kamar mandi juga kotor banget banyak putung rokok yang berserakan dan lantainya juga banyak kotoran seperti tidak pernah disikat. Wastafelnya juga kotor banget banyak debunya apalagi klosetnya parah banget dalem lubangnya sampe karatan sepintas kalo diliat kayak bekas orang bab yang gak bersih. Satu lagi yang paling penting receptionisnya kurang sopan dan gak ramah sama sekali (recepsionisnya cewek badannya kurus dan kecil). Kemarin saya pesen 2 kamar tapi setelah datang ke sana kata resepsionisnya kamar yang lengkap sudah full jadi cuma ada 1 kamar yang fasilitasnya lengkap dan 1 nya lagi yang fasilitas gak lengkap padahal kami bayar di harga yang sama pada pihak agen online. Di sana kami tidak mendapatkan handuk sama sekali dengan alasan handuknya sudah habis, dan salah 1 kamar kami lampu kamar mandinya mati. Jujur kecewa banget dengan pelayanan seperti itu. Dan tolong buat pihak hotelnya agar masukan para konsumen dapat diperhatikan agak hotel kalian bisa lebih baik lagi ke depannya.
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Ronaldi Wangsa
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5,9
/10
Reviewed 149 week(s) ago
Dirty rooms like never cleaned also very smelly.
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2 people find it helpful
Marcel
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8,5
/10
Reviewed 157 week(s) ago
The service is very friendly, the place is a bit less clean.
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1 people find it helpful
Accommodation's Reply
14 Jul 2022
Thank you for your appreciation, Marcel! We look forward to providing you with consistent service at all times. Greetings, Jane!
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Agus L. a.
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7,9
/10
Reviewed 159 week(s) ago
The restless hotel is already priced from the apk asking for an additional fee.
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Accommodation's Reply
30 Jun 2022
Hi, Leo! Thank you for sharing your valuable experience and feedback with us. We will try our best to give you a great experience on your next visit. Regards, Amelia.
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fauzy
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6,0
/10
Reviewed 160 week(s) ago
The service is not good, the spray has many stains not replaced and the bathroom lights are off and not repaired.
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4 people find it helpful
Accommodation's Reply
17 Jun 2022
Hey Fauzi! We regret that the stay turned out to be average. We've updated the feedback and issues bothering you with our team. Greetings, Jane!
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Dwi K. I.
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5,1
/10
Reviewed 160 week(s) ago
Dirty, especially the bathroom. Smells, the glass is not visible, the toilet flush also can't. Many young couples pass by so.
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Accommodation's Reply
16 Jun 2022
Hi, we are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia.
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Nindia s.
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4,8
/10
Reviewed 161 week(s) ago
Entering the room immediately threw up, the toilet smelled all around the room, there was glass on the door, the glass was transparent, people could peek at it, late checkout 17 minutes the fine was almost crazy.
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1 people find it helpful
Accommodation's Reply
17 Jun 2022
Hi, we are sorry to know that your experience with us was not pleasant. We will work on your feedback to provide the best experience next time. Regards, Simon
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Anggita A. P.
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4,8
/10
Reviewed 163 week(s) ago
Not really worth it. Even if it's only temporary, it's not recommended.
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Dwi Y.
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6,0
/10
Reviewed 168 week(s) ago
Wc is poorly maintained, not repaired. The toilet glass is not clean. Mineral water is not provided even if only 1 bottle. The television channel is not good, the antenna is broken.
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2 people find it helpful
Accommodation's Reply
22 Apr 2022
Hi, Dwi! We are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia
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Daud M.
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8,5
/10
Reviewed 169 week(s) ago
Good place. But if you bring a private vehicle, you will still be charged an hourly parking fee. Because of the location in the shop.
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Accommodation's Reply
06 Apr 2022
Thanks for rating us with great words, David! We will endeavor to meet your expectations at all times. Greetings, Jane!
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wiweko
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9,0
/10
Reviewed 184 week(s) ago
Strategic location, quite comfortable and the bathroom is pretty clean. It's just that the pillowcases and bed linen were not replaced because there was still the smell of hair oil. Bring your own towels.
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5 people find it helpful
Michael V.
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8,5
/10
Reviewed 185 week(s) ago
The place is nice, and comfortable. Only this morning the toilet water couldn't flush, luckily it hasn't been used yet.
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1 people find it helpful
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