Dear Valued Guest,
Thank you for taking the time to share your feedback with us. We are pleased to know that you found the hotel nice, reasonably priced, and conveniently located near popular attractions and dining options.
At the same time, we sincerely apologize for the inconvenience caused regarding the lobby access. We understand your concerns about the stairs and accessibility, especially for families with children and guests with mobility challenges. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously look for ways to improve our guest experience.
We appreciate your comments and hope to have the opportunity to welcome you again for a better stay in the future.
Warm regards,
Management Team
ACES Hotel Kuala Lumpur