I***i
Business
5,6
/10
Reviewed 2 week(s) ago
Room smelled of smoke, towel is very thin and unrepresented. Service can be improved by dividing smoking and non-smoking rooms and changing the sheets, pillows, and towels accordingly to ensure guests' comfort during their stay.
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Accommodation's Reply
18 May 2026
Dear Mr./Ms.,We apologize for the discomfort you experienced during your stay at Denz Premiere Genteng Ijo. Regarding the room smelling of smoke, separation of smoking and non-smoking rooms, and the towels and bedding provided, we have followed up with the relevant team to immediately address these issues.We highly appreciate your feedback as it helps us improve our service quality. We hope to have the opportunity to provide a better experience for you in the future.Sincerely,
Management of Denz Premiere Genteng Ijo





