Overall Ratings & Reviews Mercure Samarinda

Dear Sir/Madam, Warm greetings from Mercure Samarinda, Thank you for taking the time to rate our service. We are happy to hear that you had a pleasant experience while staying with us. We appreciate the value that you have given, we are always waiting for your return with a better and more pleasant experience in the future. Warm regards, Seto Marsono. General Manager.

Dear Sir/Madam, Warm greetings from Mercure Samarinda, Thank you for taking the time to rate our service. We are happy to hear that you had a pleasant experience while staying with us. We appreciate the value that you have given, we are always waiting for your return with a better and more pleasant experience in the future. Warm regards, Seto Marsono. General Manager.

Dear Sir/Madam, Warm greetings from Mercure Samarinda, Thank you for taking the time to rate our hotel. We sincerely apologize for the delay in the check-in process that you experienced, your input will be followed up immediately with the relevant team for evaluation and improvement, so that similar incidents do not happen again in the future. We appreciate the value that you have given, we are always waiting for your return with a better and more enjoyable experience in the future. Warm Regards, Seto Marsono. General Manager

Dear Sir/Madam, Warm greetings from Mercure Samarinda, Thank you for taking the time to rate our hotel. It is true that access to the parking area is through the mall area, because our building design is directly integrated with City Centrum Mall. We apologize if this is a little difficult, and will continue to strive to provide the best guidance and comfort for all guests. We appreciate the value that you have given, we are always waiting for your return with a better and more enjoyable experience in the future. Warm Regards, Seto Marsono. General Manager.

Dear Sir/Madam, Warm greetings from Mercure Samarinda, Thank you for taking the time to rate our hotel. We need to inform you that this property is a combo hotel, which is a combination of Ibis and Mercure in one area. And for facilities such as gym and swimming pool are indeed used together by both hotel brands. We hope to continue to provide the best comfort and service during your stay. Hopefully on your next visit, you can still enjoy our facilities more pleasantly. Our appreciation for the value that you have given, we are always waiting for your presence again with a better and more pleasant experience in the future. Warm Regards, Seto Marsono. General Manager.

Dear Mr. M Ridwan, Warm greetings from Mercure Samarinda, Thank you for taking the time to rate our hotel facilities. We are happy to hear that you had a pleasant experience while staying with us. We appreciate the value you have given, we are always waiting for your return with a better and more pleasant experience in the future. Warm regards, Seto Marsono. General Manager

Dear Ms. Metalia, Warm greetings from Mercure Hotel Samarinda, Thank you for taking the time to rate our services and facilities. We are glad that you had a pleasant experience while staying with us. We are always waiting for your return with a better and more pleasant experience in the future. Warm regards. Seto Marsono. General Manager

Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda, Thank you for taking the time to rate our hotel facilities. We are glad that you had a pleasant experience while staying with us. We are always waiting for your return with a better and more pleasant experience in the future. Warm regards. Seto Marsono. General Manager.

Dear Mr. Denny R, Warm greetings from Mercure Hotel Samarinda, Thank you for taking the time to rate our service. We are happy that you and your family were able to stay with us again and had a pleasant experience. We are always waiting for your return with a better and more pleasant experience in the future. Warm regards. Seto Marsono. General Manager.

Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda, Thank you for taking the time to rate our service. We are glad that you had a pleasant experience while staying with us. We are always waiting for your return with a better and more pleasant experience in the future. Warm regards. Seto Marsono. General Manager.

Dear Sir/Madam, Thank you for taking the time to rate our hotel facilities and services. Regarding the facilities in your room, we apologize for the inconvenience caused. Your feedback regarding the less than optimal AC has been noted and forwarded to the relevant department for improvement. We are committed to continuously improving the quality of service and facilities so that similar incidents do not happen again in the future. We hope to provide a better experience on your next visit to Mercure Hotel Samarinda. Warm regards, Seto Marsono. General Manager

Dear Sir/Madam, Good Afternoon from Mercure Hotel Samarinda, Thank you for taking the time to share your review online. We are very sorry to read your review regarding the inconvenience you experienced during your stay, especially related to the facilities in the room. We will immediately conduct an evaluation and improvement to ensure our service is even better in the future. We hope to provide a better experience on your next visit to Mercure Hotel Samarinda. Warm Regards. Seto Marsono. General Manager

Dear Sir/Madam, Greetings from Ibis Samarinda, Thank you for taking the time to rate our services and facilities. We deeply regret the inconvenience you experienced during your stay at Mercure Samarinda. Your feedback is very valuable to us and has been considered by the relevant team for improvement. We are always waiting for your return with a better and more enjoyable experience in the future. Warm Regards, Seto Marsono. General Manager.

Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda, Thank you for taking the time to rate our services and facilities. We are happy that you were able to stay with us again and had a pleasant experience during your stay with us. We are always waiting for your return with a better and more pleasant experience in the future. Warm regards. Seto Marsono. General Manager

Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda, Thank you for taking the time to rate our hotel's service and cleanliness. We are glad that you were able to stay with us again and had a pleasant experience during your stay with us. We are always waiting for your return with a better and more pleasant experience in the future. Warm regards. Seto Marsono. General Manager

Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda, Thank you for taking the time to rate our hotel's service and cleanliness. We are glad that you were able to stay with us again and had a pleasant experience during your stay with us. We are always waiting for your return with a better and more pleasant experience in the future. Warm regards. Seto Marsono. General Manager

Dear Valued Guest, Greetings from Mercure Samarinda, Thank you for sharing your delightful staycation experience with us! We’re thrilled to know that you had a smooth and quick check-in process, and that our team’s warm hospitality made your visit even more enjoyable. It’s also wonderful to hear that you appreciated the cleanliness of the room and the stunning views of the Mahakam River and city lights. We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General Manager