Dear Gentlemen/Ladies, It is with great pleasure that we at Mercure Samarinda Hotel express our sincere gratitude for your positive review and feedback. We are delighted to hear that you enjoyed your stay with us. Thanks to our convenient location and warm, pleasant atmosphere, your positive comments motivate us to continue providing the best possible service to all our guests. We hope that Mercure Samarinda Hotel will remain your choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager

Dear Mr. Mahesa J., From Mercure Samarinda Hotel, Thank you very much for your positive review. We are delighted to hear that the stunning views every morning throughout your stay provided you with a memorable and impressive experience. Your compliments encourage us to continue striving to provide the best service and experience for all our guests. We hope that Mercure Samarinda Hotel will remain your choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager

Dear Gentlemen/Ladies, It is with great pleasure that we are pleased to inform you from Mercure Samarinda Hotel that we greatly appreciate your positive review and feedback. We are delighted to hear that our hotel is a family-friendly choice, boasts an excellent location, and provided comfort during your stay. Your positive comments motivate us to continue striving to provide the best possible service to all our guests. We hope that Mercure Samarinda Hotel will continue to be your and your family's choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager

Dear Ms. Eka, From Mercure Samarinda Hotel, Thank you very much for your positive review. We are delighted to hear that your stay at Mercure Samarinda was pleasant and met your expectations. Your compliments are an encouragement to our entire team in providing the best service and memorable experiences for all guests. We hope you will continue to be our choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager

Dear Gentlemen/Ladies, This is a message from Mercure Samarinda Hotel. We would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be our choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager

Dear Valued Guest, Mercure Samarinda Hotel would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be your choice when visiting Samarinda, and we look forward to welcoming you and your family back in the future. Thank you for recommending us, and we will continue to strive to provide the best service! Sincerely, Seto Marzono, General Manager

Dear Valued Guest, Mercure Samarinda Hotel would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be your choice when visiting Samarinda, and we look forward to welcoming you back in the future. Thank you for your recommendation, and we will continue to strive to provide the best service! Sincerely, Seto Marzono, General Manager

Dear Ms. Kartika L, This is a brief message from Mercure Samarinda Hotel. Thank you very much for your positive review of our hotel. We are delighted to hear that you were comfortable and that it met your expectations. We hope you will continue to be our choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager

Dear Valued Guest, Mercure Samarinda Hotel would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be your choice when visiting Samarinda, and we look forward to welcoming you back in the future. Thank you for your recommendation, and we will continue to strive to provide the best service! Sincerely, Seto Marzono, General Manager

Dear Mr. Wahyu W., This is a brief message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best service to all our guests. At Mercure, guest comfort is our top priority, and we are committed to maintaining the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

Dear Valued Guest, This is a message from Mercure Samarinda Hotel. We appreciate your feedback regarding your recent stay. Your compliments motivate us to continue providing the best possible service to all our guests. However, we apologize for the unpleasant experience you had with the reception staff, whom you felt were not as friendly as expected. This did not reflect the standard of service we expect. We have followed up on this feedback with the relevant teams to evaluate and provide further recommendations to ensure all guests receive friendly and professional service in accordance with Mercure's standards. At Mercure, guest comfort is our top priority, and therefore we are committed to continuously improving the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back for an even better experience. Sincerely, Seto Marzono, General Manager

Dear Valued Guest, Mercure Samarinda Hotel is pleased to share our gratitude for your positive feedback regarding your recent stay. This encourages us to continue providing the best possible service to all our guests. Regarding your suggestion to add Netflix to the in-room TV, we appreciate your valuable comment. We are currently evaluating and developing various amenities, including improvements to our in-room entertainment system, to make your stay more comfortable and modern. We have forwarded this feedback to the relevant team for consideration in future amenities development. In the meantime, our team is happy to assist you in finding alternative entertainment options during your stay. At Mercure, guest comfort is our top priority, and we are committed to continuously improving the quality of our service and amenities. The entire Mercure Samarinda Hotel team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

Dear Valued Guest, We are pleased to inform you that the Mercure Samarinda Hotel would like to express our gratitude for taking the time to write a review of our hotel. We are delighted to hear that you enjoyed your stay at the Mercure Samarinda, especially the quality of the breakfast. Your compliments motivate our team to continue striving to provide the highest quality service and food. We hope to welcome you back again in the future for another memorable experience. Sincerely, Seto Marzono, General Manager

Dear Mr./Ms. Siti H. S., Sincerely yours from Mercure Samarinda. Thank you for your positive feedback regarding your stay at Mercure Samarinda. We are delighted that you felt comfortable during your stay with us. This motivates us to continue providing the best service to all our guests. However, we apologize for the inconvenience you experienced regarding the odor in the bathroom and the less-than-ideal fan performance. We have informed the relevant team about this for investigation and improvement to ensure your continued comfort in the future. Regarding the breakfast benefit, please be informed that a room with breakfast for one adult is possible, as the number of adults selected during the booking process was 1. At Mercure Samarinda, we also offer a room with breakfast for one adult option, which is typically chosen by solo travelers. We understand that this may cause some inconvenience, especially for guests traveling with families. Therefore, in the future, our team will provide more detailed information about booking benefits, both before arrival and during check-in, to avoid misunderstandings. Furthermore, we would be happy to recommend the package that best suits your needs. At Mercure, guest comfort is our top priority. We remain committed to improving the quality of our services and facilities to provide a better stay experience. The entire Mercure Samarinda team looks forward to welcoming you back again for an even more memorable experience. Sincerely, Seto Marzono, General Manager

Dear Ms. Ritha G., This is a brief message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to strive to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

Dear Valued Guest, This is a brief update from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. This feedback motivates us to continue providing the best possible service to all our guests. Regarding your comment about the lack of variety in the menu, we apologize for any inconvenience. We have forwarded this feedback to the relevant team for consideration. In the future, we will review and improve our menu to offer more variety and options to meet the needs and expectations of all our guests. At Mercure, guest comfort is our top priority, and therefore we are committed to continuously improving the quality of our service and products. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

Dear Valued Guest, We would like to inform you from Mercure Samarinda Hotel that we appreciate your positive feedback regarding your recent stay. Your feedback is a great encouragement to us, and we strive to continue providing the best possible service to all our guests. At Mercure, guest comfort is our top priority, and therefore we will continue to maintain the quality of our service. The entire team at Mercure Samarinda Hotel looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

Dear Ms. Lelein G., This is a message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

Dear Mr. Ready G., Mercure Samarinda Hotel would like to express our gratitude for your positive feedback regarding your recent stay with your family at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to strive to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marsono, General Manager

Dear Mrs. Augustine M.A., This is a brief message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager