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Traveler Reviews Ibis Samarinda
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20
20
40
40
Customer reviews
fa
fitri a. t.
Leisure
9,7
/10
Reviewed 3 day(s) ago
This was my first time staying here. The staff was friendly, the hotel was clean, and the breakfast was varied and delicious. The room wasn't soundproof, so noise from outside was still audible. The room was clean, and even though it was a smoking room, it didn't smell. I would return if I were in Samarinda.
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muhammad s. a.
Staycation
7,0
/10
Reviewed 4 day(s) ago
The AC isn't cold, but the staff has fixed it, but it's still not cold and there's no Netflix.
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R***a
9,7
/10
Reviewed 2 week(s) ago
Cool, recommended, thumbs up
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Verified Traveler
Staycation
8,2
/10
Reviewed 2 week(s) ago
A complete hotel with all the facilities and a great location
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Accommodation's Reply
30 Jan 2026
Dear Valued Guest, Ibis Samarinda would like to express our gratitude for your positive feedback regarding your recent stay at our hotel. Your feedback is a great encouragement to us, and we strive to continue providing the best possible service to all our guests. At Ibis, guest comfort is our top priority, and we will continue to maintain the quality of our service. The entire Ibis Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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Nur A. A.
Leisure
9,4
/10
Reviewed 2 week(s) ago
Great, friendly and informative staff
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Accommodation's Reply
30 Jan 2026
Dear Mr./Ms. Noor A.A., This is a message from ibis Samarinda Hotel. We would like to express our gratitude for your positive feedback regarding your recent stay at ibis Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At ibis, guest comfort is our top priority, and we will continue to strive to maintain the quality of our service. The entire ibis Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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Eka N. S.
Staycation
10,0
/10
Reviewed 3 week(s) ago
Nice room, pool view
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Accommodation's Reply
30 Jan 2026
Dear Mr./Ms. Eka N.S., This is a brief message from ibis Samarinda. Thank you for your positive feedback regarding your recent stay at ibis Samarinda. We are delighted to hear that you were satisfied with the condition of your room and the pool view you enjoyed during your stay. At ibis, guest comfort is our top priority, and we will continue to strive to maintain the quality of our service. The entire ibis Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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basofi z. p.
8,5
/10
Reviewed 3 week(s) ago
If this one is good, I asked for help and finally got help.
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Accommodation's Reply
30 Jan 2026
Dear Mr. Basofi Z.P., This is a brief message from ibis Samarinda. Thank you for your positive feedback regarding your recent stay at ibis Samarinda. Your feedback encourages us to continue striving to provide the best service to all our guests. At ibis, guest comfort is our top priority, and we will continue to strive to maintain the quality of our service. The entire ibis Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marsono, General Manager
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basofi z. p.
5,4
/10
Reviewed 3 week(s) ago
The hotel staff were friendly, but when I asked for help, they didn't help me.
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Accommodation's Reply
30 Jan 2026
Dear Mr. Basofi Z.P., This is a brief message from ibis Samarinda. Thank you for your feedback regarding your recent stay at ibis Samarinda. We apologize if the service you received did not meet your expectations, particularly when you required assistance. We will take this feedback seriously to evaluate and improve the quality of our services in the future. We hope to have the opportunity to provide you with a better experience on your next stay. The entire ibis Samarinda team looks forward to welcoming you back for an even better experience. Sincerely, Seto Marsono, General Manager
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R***a
10,0
/10
Reviewed 3 week(s) ago
Very satisfied and good strategic
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Accommodation's Reply
30 Jan 2026
Dear Valued Guest, Greetings from the ibis Samarinda Hotel team. We are delighted that you recently stayed at the ibis Samarinda Hotel. Your valuable feedback is a great encouragement and motivation for us to continue striving to provide even better service. At ibis, your comfort is always our top priority, and we are committed to providing the highest standards of service. The entire ibis Samarinda Hotel team looks forward to welcoming you back again and will do our best to ensure you have a truly memorable stay. Sincerely, Seto Marzono - General Manager
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Z***L
Staycation
6,8
/10
Reviewed 3 week(s) ago
Clogged shower floor, dull pillows,
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Accommodation's Reply
30 Jan 2026
Dear Valued Guest, This is an update from ibis Samarinda Hotel. Thank you for your feedback regarding your recent stay. We apologize for any inconvenience caused by the shower and pillow issues during your stay. We have forwarded this feedback to the relevant team for immediate improvement and enhancement of our services. At ibis, guest comfort is our top priority, and we are committed to maintaining the quality of our service. The entire ibis Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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Verified Traveler
10,0
/10
Reviewed 3 week(s) ago
Hotel close to the city center, I have stayed here several times when I go to Samarinda
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Accommodation's Reply
30 Jan 2026
Dear Valued Guest, Ibis Samarinda would like to express our deepest gratitude for your review and for your trust in choosing our hotel as your accommodation every time you visit Samarinda. This motivates us to continue striving to provide the best possible service to all our guests. At Ibis, guest comfort is our top priority, and therefore we will continue to maintain the quality of our service. The entire Ibis Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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Verified Traveler
10,0
/10
Reviewed 3 week(s) ago
If I'm on assignment to Samarinda, I've stayed here several times.
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Accommodation's Reply
30 Jan 2026
Dear Valued Guest, Ibis Samarinda would like to express our deepest gratitude for your review and for your trust in choosing our hotel as your accommodation every time you visit Samarinda. This motivates us to continue striving to provide the best possible service to all our guests. At Ibis, guest comfort is our top priority, and therefore we will continue to maintain the quality of our service. The entire Ibis Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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R***a
Staycation
10,0
/10
Reviewed 4 week(s) ago
Strategic location, there is a mall, cafe, restaurant, market, there is 1 building so it is complete, you don't get tired of going out, just stay at the hotel, go up and down the elevator, whatever you want, everything is there
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Accommodation's Reply
30 Jan 2026
Dear Valued Guest, This is a message from Ibis Samarinda Hotel. Thank you for your review. We are delighted to hear that the hotel is conveniently located and well-connected to the city center. This motivates us to continue striving to provide the best possible service to all our guests. At Ibis, guest comfort is our top priority, and therefore we will continue to strive to maintain the quality of our service. The entire Ibis Samarinda team looks forward to welcoming you again for an even better experience. Sincerely, Seto Marzono, General Manager
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AS
Andry S.
Business
10,0
/10
Reviewed 4 week(s) ago
It's delicious, located inside the mall, just go downstairs and there are lots of places to eat.
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Accommodation's Reply
30 Jan 2026
Dear Mr. Andrew S., Greetings from ibis Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at ibis Samarinda. We are delighted to hear that the hotel's location, connected to a shopping mall, made travel convenient. At ibis, guest comfort is our top priority, and we are committed to maintaining the quality of our service. The entire ibis Samarinda team looks forward to welcoming you back again for an even more memorable experience. Sincerely, Seto Marzono, General Manager
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S***d
Leisure
9,4
/10
Reviewed 4 week(s) ago
Just wanted to give some feedback, next time to add Netflix.
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Verified Traveler
Leisure
10,0
/10
Reviewed 5 week(s) ago
The children are very happy, thank you Hotel Ibis
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Accommodation's Reply
30 Jan 2026
Dear Valued Guest, Ibis Samarinda would like to express our gratitude for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that the children enjoyed their stay. This motivates us to continue providing the best possible service to all our guests. At Ibis, guest comfort is our top priority, and we will continue to strive to maintain the quality of our service. The entire Ibis Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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M***d
Leisure
9,4
/10
Reviewed 6 week(s) ago
It was a good experience for me!
1 people find it helpful
Verified Traveler
10,0
/10
Reviewed 6 week(s) ago
Alternative accommodation if the price at Mercure is quite high, the rooms are really good even though they are not very spacious but optimal
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Yahya Y.
Business
9,7
/10
Reviewed 6 week(s) ago
A hotel with a good location and view. The rooms are very clean and tidy, elevator access is also good, perhaps the elevator button on floor L needs to be synchronized and the caption explanation is the same. Because it still uses floor 1, it is different from the button on the elevator. The food and restaurant are very delicious. The gym facilities are also good. Access to the main road, food courts, and several restaurants inside and outside the hotel is very helpful. Maybe wifi access can be made easier and faster without having to log in or register. The soap dispenser model can be changed so that it is easier and more numerous when pressed. Maybe you can use the top button for easier and more numerous
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cb
chairil b.
10,0
/10
Reviewed 6 week(s) ago
Very good for everyone. Especially with my child, he really likes staying at Ibis. Every time he goes to SMD, he always chooses Ibis. 😁😁