Overall Ratings & Reviews Bespoke Villa Hoi An

The hotel price is quite ok, especially for the weekend, it is considered cheap, clean, quiet, friendly owner, has car parking

The staff is enthusiastic and supportive. The road is beautiful and convenient, about 10 minutes from the center. Next time I come back, I will book here again.

Friendly and enthusiastic staff

Friendly staff, airy room

My first good impression was because of the attentiveness and friendliness of the receptionist. I felt the room was clean and really enjoyed the surrounding space. I felt really peaceful and just sitting in the room watching the surrounding space was enough. This area is also convenient as it is located between the sea and the old town, I don't need to move too far. I will definitely come back❤️

Accidentally booked the wrong date but the home was very enthusiastic in helping to change the date, the staff were friendly, the room was airy, comfortable and fully equipped.

Villa near the center of Hoi An ancient town, the owner is 100 points, so cute, very enthusiastic instructions, supports early check-in, clean rooms, quiet, no musty smell, will come back if I have the opportunity to come to Hoi An, this is my own review :)) everyone can trust to book 👍

I rented 2 family rooms here. The space is very airy, with a fairly clean lawn garden. The room is nicer than I thought. The staff is also very enthusiastic. It's about a kilometer and a half walk to the old town, not too far. In general, everything is at a good/good level or better. The only thing missing is the lack of breakfast, but there are quite a few shops selling quite good breakfast around.

The receptionist is very nice and enthusiastic.

When booking a room on the app, the photo is of a room with a view on the upper floor, but when checking in, it is a different room, the room downstairs has no view and the staff responded that the photo is a sample on the app, and the bed class is the same. Although the staff responded and analyzed enthusiastically, the check-in experience was quite disappointing. The bad experience was that the room had a musty smell and the curtains were moldy, when you pulled the curtains open, they were moldy and sticky, and the dust was flying. The room did not have hot and cold water, there was no place to put shower gel and shampoo. It was quite inconvenient to put it on the bathroom ventilation sill and had to tiptoe to get it, the sill was also dusty. The room did not have a bedside table, which was a bit inconvenient. Everything else was ok, the staff was enthusiastic, the location was convenient, the area was quiet, and there were cool trees.

Super bad mouldy blinds, WiFi was so bad and patchy can't use it unless I sit at the clothing area. As the router was just outside the room. Even sitting there will cause patchy connection. Did not provide big body towel, need to pay additional for it. But even with the body towel its too small can't cover the whole body. If I want to cover my butt my top will be exposed, if I want to cover my top, my bottom is exposed. Table provided was too high for their chair. I am slight above average but I have to reach my arm up to type on my computer. Bed was so springy that I have zero quality sleep. Surrounding was pretty noisy, chicken will start at 3am and stop around 6-7am. Dogs around will fight at night. And crazy amount of mosquito, it bit my fingers and lip. Could hear them flying around my ears at night super creepy. Hot water system is horrible. Have to turn on the shopee for at least 5-10 mins before it gets hot. Then it will fluctuate a lot so you will definitely catch a cold during winter. Staff was friendly, the morning reception and the night security was amazing. Other than that horrible do not come. Its one of the highest costing stay around the area. I can get better ones around

The room is beyond imagination, the manager is extremely friendly, will come back many times in the future

Room is ok and staff is friendly

The villa is clean, airy, with many windows. The owner is super enthusiastic. She guides us everywhere and gives us cute instructions. There are no 10 points.

The room is very spacious, fully furnished, very new and clean. Car rental is available right at the hotel, so it is very convenient. Tourist attractions are very close to the hotel. The hotel is located in a densely populated area but quite quiet. The manager is very polite and professional. Suitable for families to travel and relax.

Hotel is nice, staff is nice, love it!

The room is clean and tidy, about 2km from the old town.

Good points: Villa is new and clean, staff are quite friendly Bad points: Rooms are not cleaned daily, breakfast is bad, everyone should go eat breakfast themselves if staying here, my room is on the 2nd floor but there are ants and insects Crawling into bed a lot.

Love love love my stay here! Very friendly staff, I was solo traveling and everyday I get to chat to them and they always help me with my questions around Hoi An. I'd definitely go back here and I recommend this to everyone ❤.

On July 1, I called the hotel for advice. I asked if I was flying on the night of July 5, about 0:00, could I check in early at 0:00 (July 6), I would only stay until noon on July 6. The homestay side was OK so I then said that I should just book on Traveloka, the consultant advised OK. On the night of July 5, when I called to check in, the homestay informed me that I had not received any bookings for July 5 and said my room booking was for July 6 so I could not check in yet. I said I called in advance and the homestay agreed to book the room, but the lady on the phone kept blocking my conversation, saying all kinds of wrong things about the guest. Objectively speaking, it is true that I booked 6/7 so it is different from the check-in time. But in fact, I called to make an appointment with the homestay in advance. My sister denied it to me and said she didn't receive any phone calls. I also proposed to cancel the room and refund the money (accepting minus the app fee + cancellation fee), but the homestay did not give me any other option and told me to resolve it myself with Traveloka. Home cannot arrange a replacement room for me, nor does it want to refund my money. The homestay side has prioritized getting nearly 400k for the room rather than handling it skillfully and avoiding losing customers, so I also accept losing that 400k to give the 1* homestay a flip-flop treatment. Help customers consider when choosing services.