The brunch vouchers we purchased, valued at $30 per person (2 vouchers, totaling $60), were never used. When we checked in, we were never informed that brunch was only available until 10:00 a.m.
On the morning of our stay, we came downstairs shortly after 10:30 a.m. expecting to use our vouchers, only to find that the restaurant had already closed. As a result, we lost the full $60 value of the vouchers.
When we explained the situation to the staff, we were simply told that the kitchen was closed and that they could neither provide a refund nor offer any alternative solution or compensation.