Dear Mr. Cleoputra P,
Warmest greting from Hotel Neo Puri Indah Jakarta
Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you had during your stay, particularly regarding the odor in the lobby and the plumbing issue in your room.
Your comfort is very important to us, and we regret that we were unable to resolve the problem or offer a room change during your visit. Please be assured that we are taking your comments seriously and have already addressed the plumbing issue with our maintenance team. Additionally, we are investigating the odor in the lobby to ensure it does not happen again.
We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a much better experience in the future.
Best Regards,
Panji Dwiswara | Hotel Manager