8,5
Very Good
From 2.182 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,5

Meal

8,2

Location

8,6

Service and Facilites

8,5

People often mention about Neo Hotel Puri Indah by ASTON
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Staff Friendliness (38)
Bedroom (34)
Ambiance (31)
Room Space (30)
Bathroom (29)
Accessibility (25)
Distance to City Center (23)
Surroundings (23)
Hotel Area (23)
Check-in/out Time (22)
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Traveler Reviews Neo Hotel Puri Indah by ASTON

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20
40
Customer reviews
Nanang A.
icon-Leisure
Leisure
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10,0
/10
Reviewed 2 day(s) ago
very pleasant and cool atmosphere
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Oon S.
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Transit
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9,4
/10
Reviewed 4 week(s) ago
My wife and I have stayed at this hotel dozens of times and God willing, we will stay here again.
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Accommodation's Reply
10 Aug 2025
Dear Mr. Oon S. Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. Thank you very much for your trust and for being part of our extended family. We are very happy to hear that you and your wife feel comfortable every time you stay at our hotel. Reviews like this are a great motivation for the entire team to continue providing the best service. We look forward to welcoming you back on your next visit. Best regards, Panji Dwiswara | Hotel Manager
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E***y
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Staycation
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10,0
/10
Reviewed 5 week(s) ago
A beautiful and very comfortable hotel for families, as well as friendly staff, and located in the city center.
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review. We are delighted to learn that you and your family enjoyed your stay at our hotel. Guest comfort and friendly service are our top priorities. We hope our strategic location in the city center will facilitate all your needs during your stay. We look forward to welcoming you back again soon. Best regards, Panji Dwiswara | Hotel Manager
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V***a
icon-Leisure
Leisure
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10,0
/10
Reviewed 5 week(s) ago
Strategic hotel, close to everywhere you want. The breakfast served is quite complete in Indonesian style, with complete juice, milk, green rice porridge, black sticky rice. Enough to fill you up for the morning. A quiet place to rest after walking around Jakarta all day.
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you very much for your detailed and pleasant review. We are delighted to learn that our hotel's strategic location made it easy for you to enjoy your activities while in Jakarta. We are also pleased to hear that the hotel's tranquil atmosphere provides a comfortable resting place after a day of exploring the city. Thank you also for your appreciation of our breakfast menu. We always strive to serve a variety of authentic Indonesian dishes to make our guests feel at home. We look forward to your next visit. We hope every stay here always leaves a warm impression. Panji Dwiswara | Hotel Manager
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S***y
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Staycation
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9,4
/10
Reviewed 5 week(s) ago
Quite good and friendly staff. Clean room
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your review. We are pleased to hear that our staff was impressed with your service and that your room was clean and comfortable. Guest satisfaction is our top priority. We look forward to welcoming you back on your next visit. Best regards, Panji Dwiswara | Hotel Manager
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M***y
icon-Transit
Transit
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8,5
/10
Reviewed 5 week(s) ago
The room is full of dust and cobwebs. The food has little variety.
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Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your feedback. We apologize for any inconvenience, particularly regarding the room cleanliness and food variety, which did not meet your expectations. This feedback is very valuable for us to evaluate and improve immediately, so that your next stay can be much better. We hope to have the opportunity to welcome you back with even better service. Best regards, Panji Dwiswara | Hotel Manager
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F***a
icon-Staycation
Staycation
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9,7
/10
Reviewed 5 week(s) ago
friendly staff and clean hotel.
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2 people find it helpful
Accommodation's Reply
10 Aug 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your review, Sir/Madam! 😊. We are very happy to hear that the friendliness of the staff and the cleanliness of the hotel gave a positive impression during your stay. We hope to continue to maintain and improve this service on your next visit. We look forward to welcoming you back. Best regards, Panji Dwiswara | Hotel Manager
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F Aprilia S.
icon-Staycation
Staycation
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10,0
/10
Reviewed 6 week(s) ago
Good, never disappoints.
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Accommodation's Reply
10 Aug 2025
Dear Mrs. f Aprilia S. Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you very much for your trust, Sir/Madam! 😊. It's truly a pleasure to hear that your stay at our hotel always leaves a positive impression. Reviews like this are an encouragement for the entire team to continue to maintain the quality of service. We look forward to welcoming you back again in the future. Best regards, Panji Dwiswara | Hotel Manager
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E***h
icon-Leisure
Leisure
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8,5
/10
Reviewed 7 week(s) ago
Nice experience Good breakfast Room is tidy But other guests are noisy
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Accommodation's Reply
18 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for sharing your pleasant experience. We are pleased to know that you enjoyed our breakfast and felt comfortable with the cleanliness of your room. We hope to continue to provide the best experience on your next visit. See you again soon. Best regards, Panji Dwiswara | Hotel Manager
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Khusworo J. S.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
Hello, for the room at Neo Hotel Puri is very good, in terms of price, comfort and friendliness of the hotel staff. Unfortunately my room's AC is not cold, but it is ok and I can sleep well. Thank you. Please maintain this good quality. The room that is not cold enough is #217. Thank you again.
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1 people find it helpful
Accommodation's Reply
15 Jun 2025
Dear Mr. Khusworo, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for sharing your experience staying at Neo Hotel Puri. We are very happy to hear that you felt comfortable with the room, the price, and the friendliness of our staff. We apologize for the inconvenience related to the AC in the room. Our team will follow up on this immediately so that it does not happen again in the future. Once again, thank you for your appreciation and constructive feedback. We will continue to strive to maintain and improve the quality of our services. Best regards, Panji Dwiswara | Hotel Manager
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A***A
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
comfortable, nice, strategic, city center and lots of recommendations from friends in West Jakarta 🙏
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1 people find it helpful
Accommodation's Reply
31 May 2025
Dear Mr. Andika, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for the positive review that has been given. We are very happy if our hotel provides comfort to guests both in terms of strategic location and also many interesting places around it. This also makes our hotel a recommendation from several visiting guests. We will convey this to the management as an appreciation of our team in providing service. We look forward to your next arrival at Hotel Neo Puri Indah Jakarta. Regards, Panji Dwiswara | Hotel Manager
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Cleoputra P.
icon-Business
Business
icon-origin-TRAVELOKA
6,4
/10
Reviewed 12 week(s) ago
Lobby smells like toilet and bathroom in our room has some plumbing problems that they can't fix right away and unable to move us to a different room
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Accommodation's Reply
25 May 2025
Dear Mr. Cleoputra P, Warmest greting from Hotel Neo Puri Indah Jakarta Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you had during your stay, particularly regarding the odor in the lobby and the plumbing issue in your room. Your comfort is very important to us, and we regret that we were unable to resolve the problem or offer a room change during your visit. Please be assured that we are taking your comments seriously and have already addressed the plumbing issue with our maintenance team. Additionally, we are investigating the odor in the lobby to ensure it does not happen again. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a much better experience in the future. Best Regards, Panji Dwiswara | Hotel Manager
T***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
nice, steady.. clean, okay, comfortable. highly recommended
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Accommodation's Reply
25 May 2025
Dear valued guest, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you very much for your positive review. We are very happy to hear that you felt comfortable, the place was clean, and our service was impressive. Comments like this mean a lot to us and are a motivation to continue to provide the best. See you again on your next visit. Warm regards. Panji Dwiswara | Hotel Manager
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k***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9,7
/10
Reviewed 13 week(s) ago
very strategic location.. close to shopping center.. very comfortable clean rooms..
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Accommodation's Reply
20 May 2025
Dear Sir/Madam. Thank you for your appreciation! We are glad that you enjoyed your stay at Hotel Neo Puri Indah which is strategically located near shopping centers. Hope to welcome you back soon! Best regards, Panji Dwiswara | Hotel Manager.
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M***d
icon-Transit
Transit
icon-origin-TRAVELOKA
9,1
/10
Reviewed 14 week(s) ago
The room is very nice although the room is not that soundproof, but the bed is nice and the experience is very good.
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Accommodation's Reply
13 May 2025
Dear Bapak/ibu , Warmest greetings from Hotel Neo Puri Indah Jakarta Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the comfort of the room and had an overall very good stay. We appreciate your feedback regarding the soundproofing, and we’ll certainly take it into consideration as we strive to improve every aspect of our guest experience. We look forward to welcoming you back in the future for an even better stay! Warm regards, Panji Dwiswara | Hotel Manager
m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 16 week(s) ago
The security guard is the best! The service is friendly & very solution-oriented
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Accommodation's Reply
13 May 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you very much for your positive review. We are very happy to hear that you are satisfied with our service, especially from the security team. Our security guards always try to provide friendly and solution-oriented service for the comfort of our guests. Input like this means a lot to us and we will forward it directly to the related team as a form of appreciation. We look forward to welcoming you back on another occasion. Warm regards, Panji Dwiswara | Hotel Manager
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G***n
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 16 week(s) ago
The hotel staff is quite friendly, the breakfast menu is quite varied
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1 people find it helpful
Accommodation's Reply
13 May 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your review and appreciation. We are pleased to know that you are satisfied with the friendliness of our staff and the variety of breakfast menus that we provide. Your input is very valuable to continue improving the quality of our services. We look forward to welcoming you back for a more enjoyable stay. Warm regards, Panji Dwiswar a| Hotel Manager
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Amelia B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 17 week(s) ago
Strategic location near the mall and lots of culinary around, comfortable and clean rooms, this is highly recommended
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Accommodation's Reply
13 May 2025
Dear Mrs. Amelia B, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for sharing your pleasant experience during your stay with us. We are very happy to know that you enjoyed our strategic location as well as the comfort and cleanliness of the room. Positive reviews like this mean a lot to us and are a motivation to continue providing the best service. We look forward to your next visit. Warm regards, Panji Dwiswara | Hotel Manager
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Amelia B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 17 week(s) ago
Strategic location near the mall and lots of culinary around, comfortable and clean rooms, this is highly recommended
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Accommodation's Reply
13 May 2025
Dear Mrs. Amelia, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you very much for your positive review. We are glad to hear that you enjoyed our strategic location as well as the comfort and cleanliness of the room. Your comments are very motivating for our team to continue providing the best service. We look forward to welcoming you back on another occasion. Best regards, Panji Dwiswara | Hotel Manager
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r***h
icon-origin-TRAVELOKA
10,0
/10
Reviewed 17 week(s) ago
Keep taking care everyone, hopefully we can come back.
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Accommodation's Reply
18 Jul 2025
Dear Sir/Madam, Warm greetings from Hotel Neo Puri Indah Jakarta. Thank you for your positive review and impressions. We are delighted to know that you and your family felt comfortable during your stay, enjoyed the strategic location and the conducive atmosphere for quality time together. Your prayers and well wishes mean a lot to us. We hope everything remains well and we look forward to welcoming you back again soon. See you soon. Best regards, Panji Dwiswara | Hotel Manager
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Number of reviews per page
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