Overall Ratings & Reviews Holiday Inn Express JAKARTA MATRAMAN, an IHG Hotel

Very satisfied, the service is good, the staff is friendly, the room is always cleaned every day, the room is clean. Overall very satisfied. Thank you very much.

All the room facilities are working and the room is very clean. Strategically located everywhere and there are many Indomaret/Alfamart around the hotel. Unfortunately, I had to wait 30 minutes for the room I requested with a city view, even though I had booked it a month before, but overall I was very satisfied staying here.

great, clean & central city, close access everywhere

It's really great, the wifi is fast, good for working, and it's also close to the main road, making it easy to go anywhere.

Always come back here because it is that comfortable and the prices are definitely competitive.

The staff is very friendly, good hotel in Jakarta

Not bad. Good location. Friendly staff.

Please pay more attention to the food at breakfast. And make it more varied.

The hotel is clean. The staff is friendly. The security guards are friendly. It's just that the food is not very varied in my opinion and why now if the eggs are not cooked immediately they become cold unlike other hotels. Hopefully they can improve the quality of the food.

Room OK, but food very terrible, even words can't describe how terrible is your breakfast!

From the beginning of parking, the security was friendly and helped find parking, entering to check in and the reservation was easy and fast. Continued to enter the room was nice, clean and the bathroom was also ok.

sis..can you provide chicken porridge for breakfast at the restaurant later..every time I stay there, the stall has chicken soup mlulu..hegr

Always comfortable when staying here.

Fast check in process. Easy check out process. You can leave the key at the reception desk.

This hotel exceeded my expectations in every way. The service was great, and the best hotel so far in the area near Pramuka Street. The rooms were comfortable.

Extend again because there are still needs near the hotel... Moved to a room on the 2nd floor, because the previous room was not comfortable.. Initially, I was quite happy because there was no problem with the TV and the AC was quite cold compared to the previous room... But it turned out that the happiness was only for a moment because around the afternoon until night, the water heater in the bathroom did not work even though the conditions outside were cold because of the heavy rain.. During breakfast, I met Mr. Anwar again, maybe because he saw me wearing a mask so he asked how I was, when I informed him that I was sick, he gave me warm lemon tea.. Thank you very much for the friendliness and kindness of Mr. Anwar 🙏🏻 Thank you also to Chef Rizal, the breakfast menu is very delicious 👍

2 nights in room 529, the AC was not really cold until my child had difficulty sleeping at night because it was a bit hot.. The TV also had problems until I called a technician 2 times, the TV at night automatically turned on by itself approximately every 1 hour and sometimes 10 minutes automatically turned on by itself until it disturbed my sleep, I had to unplug the back cable at night when I wanted to sleep... On the 2nd day, I rarely got a body towel that was not suitable (the edges of the towel were already frayed).. Stayed during the Eid holiday, it was quite crowded, even the guests in the next room were chatting and when I rested at night, my child and I were often surprised because we heard guests around the room coming in and out by closing the door very loudly... In the morning at breakfast, I met Mr. Anwar, he was always friendly and also alert to find a table when my child and I couldn't find a place to sit when we wanted to have breakfast..

Very comfortable room, bed, pillows to bathroom equipment. Breakfast variations are also very much. Service is also good.

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Hotel staff service & cleaning are very good.