Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel. We apologize for the inconvenience you experienced during your stay, including delays in check-in, noise in the hallway, water filters, in-room telephones not working, hot water system not working, and intermittent elevator malfunctions. The hotel has addressed all your concerns, including re-inspection of in-room amenities, installation of hot water system on each floor, repair of telephone and elevator lines, and maintenance of the hot water system. We value your valuable feedback and will work hard to provide an even better experience for your future stay. Sincerely, Sirila Bertania Sari General Manager