Aston Kemayoran City Hotel

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Overall Ratings & Reviews Aston Kemayoran City Hotel

Traveloka (1.555)
Other sources (14)
8,7
Very Good
From 1.555 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,9

Meal

8,7

Location

8,7

Service and Facilites

8,8

People often mention about Aston Kemayoran City Hotel
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Bedroom (67)
Staff Friendliness (62)
Taste (60)
Ambiance (59)
Bathroom (59)
Room Space (52)
Hotel Area (50)
Variety (49)
Distance to City Center (47)
Accessibility (47)
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Traveler Reviews Aston Kemayoran City Hotel

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40
Customer reviews
H***y
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 day(s) ago
One of the hotel options in the Kemayoran area. Currently, the service and facilities are all good.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that Aston Kemayoran City Hotel was one of your choices when visiting the Kemayoran area. We are pleased that you were satisfied with the services and facilities we provided during your stay. Your compliments motivate our entire team to maintain and improve the quality of our services to provide the best possible experience for all our guests. We hope to welcome you back again in the future. Sincerely, Sirila Bertania Sari, General Manager
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Lisan N.
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9,7
/10
Reviewed 1 week(s) ago
Unfortunately, there was no variety of fresh fruit for breakfast, even though I entered the restaurant area at 09.00.
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1 people find it helpful
Accommodation's Reply
15 Jun 2026
Dear Ms. Lizan, Thank you for choosing Aston Kemayoran City Hotel! On behalf of management, we apologize for the inconvenience you experienced while having breakfast with us. We understand your disappointment at the lack of a wide selection of fresh fruit, especially since you arrived during breakfast service hours. We have shared your feedback with our chef and food and beverage teams so they can take special action, particularly to ensure that breakfast items are available and replenished until the end of service hours, allowing all guests to enjoy a complete menu. We greatly appreciate your feedback, as it is crucial for us to continuously improve the quality of our service and the dining experience for our guests. We look forward to welcoming you back again on your next visit with an even better experience. Sincerely, Cyril Bertania Sari, General Manager
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Handri I.
icon-Business
Business
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10,0
/10
Reviewed 5 week(s) ago
A highly recommended hotel if you want to go to Jakarta, easy access from Soetta Airport, the environment is not congested like other places in Jakarta.
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1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Mr. Handry, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that our hotel was your recommended choice for your visit to Jakarta. We are also pleased that the convenient access from Soekarno-Hatta Airport and the comfortable and uncrowded environment made your stay very pleasant. Your compliments encourage us to continue providing the best possible experience for all our guests. We look forward to welcoming you back on your next visit. Sincerely, Sirila Bertania Sari, General Manager
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P***i
icon-Leisure
Leisure
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10,0
/10
Reviewed 6 week(s) ago
The clean condition of the rooms and large beds make staying at this hotel comfortable.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that the cleanliness of your room and the comfortable size of your bed made your stay with us even more enjoyable. Your compliments encourage our entire team to strive to provide the best comfort and service to all our guests. We hope to welcome you back again on your next stay. Sincerely, Cerila Bertania Sari, General Manager
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R***i
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Leisure
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10,0
/10
Reviewed 10 week(s) ago
Awesome, amazing, the best
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed your stay with us. Your kind words encourage our entire team to strive to provide the best possible service to all our guests. We look forward to welcoming you back again in the future. Sincerely, Cerila Bertania Sari, General Manager
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Fahmi H.
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Staycation
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9,7
/10
Reviewed 10 week(s) ago
The hotel staff provided excellent and friendly service. Overall, I was satisfied with my stay. A small suggestion, however, is that a children's playground could be added. Room amenities are fine and clean. Drinking water is fully supported by dispensers to reduce plastic use.
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Accommodation's Reply
14 Apr 2026
Dear Mr. Fahmi, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed our friendly staff, the comfort and cleanliness of your room, and the positive feedback we receive from our guests. We are also pleased to hear that the initiative to use soap dispensers instead of plastic bottles was a positive experience during your stay. Thank you for your suggestion regarding the addition of a children's playground. We greatly appreciate this feedback and will take it into consideration for future facility development to provide an even better experience for families. We look forward to welcoming you back on your next stay. Sincerely, Cyrila Bertania Sari, General Manager
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D***g
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10,0
/10
Reviewed 11 week(s) ago
Recommended hotels in Central Jakarta
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you recommend our hotel as your favorite place to stay in the heart of Bangkok. Your kind words encourage our entire team to continue striving to provide the best service and experience for all our guests. We look forward to welcoming you back again in the future. Sincerely, Cyril Bertania Sari, General Manager
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Verified Traveler
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Staycation
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10,0
/10
Reviewed 14 week(s) ago
The facilities are very good, the food is delicious and the location is very strategic.
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Accommodation's Reply
27 Mar 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed our facilities, dining options, and convenient location. Your compliments motivate our entire team to continue providing the best possible experience for all our guests. We look forward to welcoming you back again in the future. Sincerely, Cyril Bertania Sari, General Manager
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A***F
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Business
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10,0
/10
Reviewed 15 week(s) ago
The price is relatively affordable for a hotel with luxurious amenities and close to the heart of the capital. Just be prepared to pay 100,000 Rupiah in cash for the key deposit.
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1 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you found our hotel to be affordable, comfortable, and conveniently located near the city center. Regarding the key deposit, please note that a deposit of 100,000 Rupiah is standard procedure and will be refunded upon check-out. We appreciate your feedback and look forward to welcoming you back again. Sincerely, Sirila Bertania Sari, General Manager
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M***i
icon-Business
Business
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8,5
/10
Reviewed 16 week(s) ago
Great breakfast, friendly staff
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Accommodation's Reply
02 Mar 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed our breakfast and the friendly service from our team. Your compliments motivate all our staff to continue striving for the best possible service. We hope to welcome you back for another pleasant stay. Sincerely, Cerila Bertania Sari, General Manager
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F***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 16 week(s) ago
Clean, polite staff, lots of breakfast choices and comfortable restaurant
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Accommodation's Reply
02 Mar 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that you were satisfied with the hotel's cleanliness, friendly service, varied breakfast menu, and the comfortable atmosphere of our restaurant. Your compliments motivate our team to continue striving to provide the best possible experience for all our guests. We look forward to welcoming you back soon. Sincerely, Sirila Bertania Sari, General Manager
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A***h
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
very good service
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Accommodation's Reply
03 Feb 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you were impressed with our service. Your compliments motivate our entire team to continue striving to provide the best possible service. We look forward to welcoming you back to Aston Kemayoran City Hotel again. Sincerely, Cerila Bertania Sari, General Manager
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
The hotel staff is very friendly and responsive in assisting with the check-in and check-out process, the breakfast is very varied, the bathroom amenities are also complete, there is a hair dryer too.
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Accommodation's Reply
31 Jan 2026
Dear customer, thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that you enjoyed the friendly and helpful staff at check-in and check-out, the varied breakfast, and the well-equipped bathrooms, including hairdryers. Your compliments motivate all our staff to further improve our service and customer convenience. We look forward to welcoming you back to Aston Kemayoran City Hotel. Sincerely, Cirilla Bertania Sari, General Manager
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E***a
icon-Staycation
Staycation
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10,0
/10
Reviewed 22 week(s) ago
The hotel staff is very friendly and the food menu is varied and the room facilities are complete.
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Accommodation's Reply
19 Jan 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that you were satisfied with our friendly staff, diverse menu, and well-appointed rooms. Your feedback encourages us to further develop and improve the quality of our service and comfort for all our guests. We look forward to welcoming you back to Aston Kemayoran City Hotel again. Sincerely, Cerila Bertania Sari, General Manager
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I***m
icon-origin-TRAVELOKA
10,0
/10
Reviewed 22 week(s) ago
Highly recommended. The room is comfortable and clean.
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Accommodation's Reply
19 Jan 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you recommended our hotel and were impressed with the comfortable and clean rooms. Your compliments motivate our entire team to continue striving to provide the best service. We hope to welcome you back to Aston Kemayoran City Hotel again. Sincerely, Cerila Bertania Sari, General Manager
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S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 23 week(s) ago
The service from the hotel staff is good, the food menu is varied, the hotel is family friendly.
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2 people find it helpful
Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed our service, our diverse menu, and the family-friendly atmosphere. This positive review motivates our entire team to continue striving to provide the best possible experience for all our guests. We sincerely hope to welcome you and your family back to Aston Kemayoran City Hotel again. Sincerely, Cerila Bertania Sari, General Manager
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robby s.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 23 week(s) ago
I happened to bring a baby, the problem was that the AC couldn't be turned off, even though it was off, there was still AC air coming in because it was central AC. So the baby caught a cold.
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Accommodation's Reply
19 Jan 2026
Dear Mr. Robbie, Thank you for choosing Aston Kemayoran City Hotel! On behalf of management, we apologize for the inconvenience you experienced, particularly regarding the central air conditioning not being able to be completely shut off, which affected your child's comfort. We are deeply saddened by this incident and understand that this was an unpleasant experience. Your feedback is very valuable and we have forwarded it to our engineering team for serious consideration and evaluation in the future. We hope your child's condition improves, and we regret that we were unable to provide you with the best possible stay experience. We look forward to welcoming you back again with even better service and comfort on your next stay. Sincerely, Cyrila Bertania Sari, General Manager
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I***a
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 23 week(s) ago
Ok, delicious and good service
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1 people find it helpful
Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you were comfortable and satisfied with our excellent service. Your feedback inspires our entire team to continue striving to provide the best possible service. We look forward to welcoming you back to Aston Kemayoran City Hotel again. Sincerely, Cerila Bertania Sari, General Manager
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 23 week(s) ago
It's a very good hotel and the staff. The hotel was cozy for family and the staff was also friendly.
1 people find it helpful
Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that you found our hotel very good, cozy for families, and that our staff were friendly. Your kind feedback truly motivates our team to continue delivering the best service and comfort for our guests. We look forward to welcoming you and your family again in the future. Warm regards, Cyrila Bertania Sari General Manager
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Christophorus B.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 24 week(s) ago
The hotel is comfortable, clean, the breakfast is just right and delicious.
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1 people find it helpful
Accommodation's Reply
19 Jan 2026
Dear Mr. Cristoforas, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that you found your room comfortable, clean, and the breakfast delicious and appropriate. Your feedback encourages us to continue striving to maintain the quality of our service and facilities. We hope to welcome you back to Aston Kemayoran City Hotel again. Sincerely, Cerila Bertania Sari, General Manager
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Number of reviews per page
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