Overall Ratings & Reviews Aston Kemayoran City Hotel

Dear Mrs. Novi, Thank you for choosing Aston Kemayoran City Hotel! Thank you for taking the time to share your experience during your stay at Aston Kemayoran City Hotel. We are very happy to know that you felt comfortable and that our service was good. On behalf of the management, we also extend our apologies for the inconvenience regarding the room size which was felt to be too small. Your feedback is very much appreciated and will be our attention in the future, especially in providing clearer information regarding room types and sizes to guests before their arrival. We will also continue to evaluate and adjust the available room options to better suit the needs and comfort of each guest. We hope to welcome you back for a more enjoyable stay in the future. Warmest Regards, Cyrila Bertania Sari. General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are delighted to know that our service, staff friendliness, and hotel cleanliness made a good impression during your stay. Your review is an encouragement for our entire team to continue to maintain the best service standards. We look forward to your next visit! Warmest Regards, Cyrila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for taking the time to provide us with feedback. We apologize if the variety of our breakfast menu did not meet your expectations. We have forwarded your feedback to the Food & Beverage team for evaluation and improvement. We are committed to continuously improving the quality and variety of our menu to provide a more satisfying breakfast experience for all our guests. We look forward to welcoming you back with even better service in the future. Warmest Regards, Cyrila Bertania Sari, General Manager.

Dear Mrs. Puspa, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are very happy to know that you felt at home, comfortable, and satisfied with the cleanliness of our triple bed room. It is a pleasure for us to be your choice to rest during your vacation. We look forward to welcoming you back to Aston Kemayoran City Hotel on your next vacation! Best regards, Cyrila Bertania Sari. General Manager.

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you very much for your review. We are delighted to hear that you were comfortable with our room and enjoyed the hotel's strategic location, including easy access to nearby amenities such as Hermina Hospital and 24-hour Lawson. Our location is designed to ensure guests feel comfortable and convenient during their stay. We look forward to your next visit to Aston Kemayoran City Hotel! Best regards, Cyrila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing ASTON Kemayoran City Hotel! Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed your stay in our Family Room and Triple Bed Room. It’s always a pleasure to know our accommodations can meet the needs of traveling families or groups. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay. Warm regards, Cyrila Bertania Sari General Manager

Dear Mr. Aldi, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are very pleased to know that our hotel's strategic location close to JIEXPO provides convenience for you and your family, especially when attending events such as PRJ. We hope that this comfortable stay can be a reason to choose Aston Kemayoran as your place to rest in Jakarta. See you again on your next visit! Warm regards, Cyrila Bertania Sari. General Manager

Dear Mr. Baraq, Thank you for choosing aston kemayoran City Hotel! Thank you for sharing your stay experience. We are glad to know that you enjoyed our dishes and felt the good service from our team. Regarding the comfort of the room atmosphere, we apologize if it has not fully met your expectations. We understand that comfort is a very personal thing, and we really appreciate your feedback. If there is anything in particular that makes you feel uncomfortable, we are very open to hearing it as material for evaluation and improvement in the future. We look forward to welcoming you back and providing a more enjoyable experience in the future. Warm regards, Cyrila Bertania Sari. General Manager

Dear Mrs. Very, Thank you for choosing aston kemayoran City Hotel! Thank you for your positive review. We are very happy to know that you and your family enjoyed a wonderful stay with your children at aston kemayoran City Hotel. Cleanliness of the room, private access, and friendliness of the staff are indeed our priorities to provide maximum comfort for every guest. We hope to welcome you and your family back soon for an equally pleasant stay. Warm regards, Cyrila Bertania Sari. General Manager

Dear Valued Guest, Thank you for choosing aston kemayoran City Hotel! Thank you for this short but meaningful review! We are very happy to know that you felt helped and welcomed by our staff. Your satisfaction and comfort are our top priorities. See you again on your next visit! Warm regards, Cyrila Bertania Sari. General Manager

Dear Ms. Agustiana, Thank you for taking the time to share your experience staying at Aston Kemayoran City Hotel! On behalf of the management, we would like to express our deepest apologies for the inconvenience you experienced during your stay, especially regarding the queue at check-out, the use of shared elevators, and the service attitude that did not meet the standards of hospitality and professionalism that we uphold. We have forwarded your feedback to the Front Office department and related operational teams to be taken seriously and immediately followed up through internal evaluation and additional training for our staff. Regarding the process of handling left-behind items and the long waiting time, we deeply regret the inefficiency. This certainly does not reflect the service we want to provide to every guest. We will ensure that similar incidents do not happen again. We are pleased to hear that you appreciated the spacious and comfortable room and the city views provided. However, we also noted your feedback regarding the variety of breakfast that still needs to be improved. We will coordinate this with the F&B team for evaluation and development of a more diverse menu. Once again, we appreciate your valuable feedback as it is very helpful in our efforts to continuously improve the quality of service. We look forward to welcoming you back in the future with a much more enjoyable and satisfying experience. Warm Regards, Cyrila Bertania Sari. General Manager

Dear Mr Wisnu, Thank you for choosing ASTON Kemayoran City Hotel! Thank you so much for your kind feedback. We're thrilled to hear that you enjoyed our strategic location, nearby food options, excellent facilities, and overall value for money. Your satisfaction is our greatest reward, and it's wonderful to know that we met your expectations during your stay. We look forward to welcoming you back to ASTON Kemayoran City Hotel in the near future! Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing aston kemayoran City Hotel! Thank you for your brief and positive review. We are glad to hear that you are satisfied with our hotel's strategic location, room cleanliness, and spacious comfort. Your review is a motivation for us to continue providing the best service. We look forward to your next visit to aston kemayoran City Hotel. Warm regards, Cyrila Bertania Sari. General Manager

Dear Valued Guest, Thank you for choosing ASTON Kemayoran City Hotel! Thank you for your kind review. We’re thrilled to hear that you enjoyed our amazing location and found the atmosphere quiet and convenient. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to ASTON Kemayoran City Hotel for another comfortable and memorable stay! Warm regards, Cyrila Bertania Sari General Manager

Dear Mr Prihardi, Thank you for choosing ASTON Kemayoran City Hotel! On behalf of the management, please accept our sincere apologies for the inconvenience you experienced due to the air conditioner not functioning properly and the room not being cool enough during your stay. Your comfort is extremely important to us, and we regret that we fell short of your expectations in this instance. Please be assured that we have shared your feedback with our engineering team to ensure that this issue is promptly addressed and prevented from recurring in the future. We truly value your input as it helps us improve our service and facilities. We hope to have the opportunity to welcome you again and provide a more pleasant and comfortable experience. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing aston kemayoran City Hotel! Thank you very much for your positive review. We are very pleased to know that you found the staff of aston kemayoran City Hotel very friendly. Providing warm and friendly service is indeed our main commitment so that every guest feels comfortable and appreciated during their stay. We hope to welcome you back soon and provide an even more memorable stay experience. Warm Regards, Cyrila Bertania Sari. General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your kind feedback. We’re delighted to hear that you found our location amazing and easily accessible, especially being close to the exhibition center. We strive to provide the best convenience for our guests, especially exhibitors like you. We look forward to welcoming you back soon! Best Regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you very much for sharing your feedback with us. We are delighted to hear that you found your room clean and comfortable, and that our staff provided friendly and helpful service. Your kind words truly encourage us to continue delivering excellent hospitality. On behalf of management we sincerely apologize for the delay and condition of the laundry service during your stay. Please be assured that your comments have been shared with the relevant team to improve our service quality and prevent such issues in the future. Your review is very valuable to us as an evaluation to improve our service quality in accordance with established standards. Guest satisfaction is our top priority. Thank you once again, and we look forward to welcoming you on your next visit and providing an equally satisfying stay experience. Best Regards, Cyrila Bertania Sari General Manager