Traveloka (548)
Other sources (14)
8,8
Very Good
From 548 reviews
Provided by travelers on
Cleanliness
9,0
Room Comfort
8,8
Meal
8,4
Location
8,7
Service and Facilites
8,7
People often mention about The Cap Hotel
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Staff Friendliness (20)
Room Space (20)
Bedroom (17)
Bathroom (16)
Family Friendly (15)
Distance to City Center (14)
Ambiance (14)
In-house Restaurant (14)
Surroundings (13)
Check-in/out Time (13)
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Traveler Reviews The Cap Hotel
Number of reviews per page
20
40
Customer reviews
M***h
6,8
/10
Reviewed 6 day(s) ago
When I arrived, the hotel was under renovation in the reception area, dusty, no air conditioning.
The hotel did not serve breakfast buffet but did not inform customers.
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DQ
Doan Q. L.
Staycation
8,8
/10
Reviewed 2 week(s) ago
Easy to find location, near the beach, staff give detailed instructions.
Single or double rooms are spacious, buffet breakfast with a variety of food, but the dining area layout is a bit cramped, tables are placed close together. Overall 8.5/10
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1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Mr. Doan,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always try to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
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D***g
10,0
/10
Reviewed 3 week(s) ago
friendly staff, nice room
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Accommodation's Reply
09 Sep 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
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D***g
10,0
/10
Reviewed 3 week(s) ago
very enthusiastic staff, nice room
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
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TV
Tuyen V. T.
10,0
/10
Reviewed 3 week(s) ago
Clean rooms. Convenient location.
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Accommodation's Reply
09 Sep 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
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M***M
Leisure
5,9
/10
Reviewed 3 week(s) ago
The hotel is labeled as 4 stars but is actually only 3 stars. Notably, the rooms are not given new toilet paper – the most basic thing a hotel of this caliber should do.
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay and for taking the time to provide feedback on your experience at The Cap Hotel.
With the desire to provide the best service to our customers, The Cap Hotel staff always strives to improve the quality of our services and facilities. Your feedback is very important and is a great source of motivation for the hotel.
We are sorry that you had an unsatisfactory experience during your stay. The hotel will try to overcome this shortcoming and hope to have the opportunity to welcome you back and bring you more satisfaction in the future.
Wishing you good health.
Sincerely,
The Cap Hotel Staff
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NT
Nguyen T.
10,0
/10
Reviewed 4 week(s) ago
Friendly and enthusiastic staff
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Accommodation's Reply
09 Sep 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
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NT
Nguyen T.
Leisure
10,0
/10
Reviewed 4 week(s) ago
The time on the email is 15:00 to check in, but if you check in 1-2 hours early, the staff will still accept it and there will be no extra charge.
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
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PT
Phan T. T. T.
8,5
/10
Reviewed 6 week(s) ago
The staff is very nice and enthusiastic, the breakfast is delicious, the view is not very nice and you have to walk to the beach but everything is okay
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2 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
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KT
Kim T.
Staycation
10,0
/10
Reviewed 8 week(s) ago
The hotel is clean and beautiful, 4-star standard, the staff is super cute and enthusiastic. The breakfast is delicious and varied. Very satisfied.
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1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Kim,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always try to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
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tt
thng t.
9,4
/10
Reviewed 8 week(s) ago
Great vacation. Close to city center, right on the beach
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1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
See original
MH
Minh H.
10,0
/10
Reviewed 8 week(s) ago
The view was so nice and so are the staffs. What a great experience.
1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Mr. Minh,
Warmest greetings from The Cap Hotel and thank you for staying with us.
Such a real pleasure when receiving your positive feedback. This will be the motivation for all of us to improve our services and bring best experiences to our customers.
We are looking forward to welcoming you back.
Best regards,
The Cap Hotel Vung Tau
TT
Tran T. K. N.
8,1
/10
Reviewed 9 week(s) ago
The hotel is beautiful, comfortable, and the staff is enthusiastic. However, the biggest drawback is the smell of the hotel. Poor hygiene, musty smell, broken exhaust fan. As soon as you open the door to the room, you can smell the old smell as if it had been left unused for a long time. The hotel should have scented the room with essential oils the day the guest rented the room.
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1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Mr. Tran,
The Cap Hotel would like to thank you for choosing the hotel for your stay and for taking the time to provide feedback on your experience at The Cap Hotel.
With the desire to provide the best service to customers, The Cap Hotel staff always strives to improve the quality of service as well as the hotel's facilities. Your comments are very important and are a great source of motivation for the hotel.
The hotel is very sorry for the inconveniences you have experienced. The hotel management has organized a meeting with all relevant departments to review and find ways to overcome the issues that have made customers dissatisfied and ensure that these issues will be thoroughly resolved and handled better in the future.
Once again, we would like to sincerely thank you for staying at the hotel, hoping to have the opportunity to welcome you in the near future.
Sincerely,
The Cap Hotel Staff
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HP
Huynh P. L.
Staycation
8,8
/10
Reviewed 10 week(s) ago
The location with room amenities and breakfast buffet is great, close to the center, convenient to go anywhere.
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2 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
See original
P***M
Staycation
5,9
/10
Reviewed 10 week(s) ago
The hotel reception was superficial.
Small swimming pool.
The room checker said there was no card in the room and charged 200k, no argument.
Ironing was quoted 25k but when calculated it was 35k plus tax for 1 item.
Demanded extra charge for bringing food while the guest was in the family room and the policy did not state that.
Overall a disappointing experience and will never come back here
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4 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay and for taking the time to provide feedback on your experience at The Cap Hotel.
With the desire to provide the best service to our customers, The Cap Hotel staff always strives to improve the quality of our services and facilities. Your comments are very important and are a great source of motivation for the hotel.
The hotel deeply regrets the inconveniences you have experienced. The hotel management has held a meeting with all relevant departments to review and find ways to overcome the issues that have made customers dissatisfied and ensure that these issues will be thoroughly resolved and handled better in the future.
Once again, we would like to sincerely thank you for staying at the hotel, and hope to have the opportunity to welcome you in the near future.
Sincerely,
The Cap Hotel Staff
See original
PQ
Pham Q. H.
Staycation
8,0
/10
Reviewed 10 week(s) ago
The room has a very unpleasant musty smell. It would be better to review and edit it.
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1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Mr. Pham,
The Cap Hotel would like to thank you for choosing the hotel for your stay and for taking your valuable time to give us your feedback on your service experience at The Cap Hotel.
With the desire to provide the best service to customers, The Cap Hotel staff always strives to improve the quality of service as well as the hotel's facilities. Your comments are very important and are a great source of motivation for the hotel.
The hotel is very sorry for the inconveniences you have experienced, the hotel management has organized a meeting with all relevant departments to review and find ways to overcome the issues that have made customers dissatisfied and ensure that these issues will be thoroughly resolved and handled better in the future.
Once again, we would like to sincerely thank you for staying at the hotel, hoping to have the opportunity to welcome you in the near future.
Sincerely,
The Cap Hotel Staff
See original
Thai B.
7,6
/10
Reviewed 10 week(s) ago
4* hotel from bathroom to carpet extremely dirty
terrible
See original
1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Thai Guest,
The Cap Hotel would like to thank you for choosing the hotel for your stay and for taking the time to provide feedback on your experience at The Cap Hotel.
With the desire to provide the best service to customers, The Cap Hotel staff always strives to improve the quality of service as well as the hotel's facilities. Your comments are very important and are a great source of motivation for the hotel.
The hotel is very sorry for the inconveniences you have experienced. The hotel management has organized a meeting with all relevant departments to review and find ways to overcome the issues that have made customers dissatisfied and ensure that these issues will be thoroughly resolved and handled better in the future.
Once again, we would like to sincerely thank you for staying at the hotel, hoping to have the opportunity to welcome you in the near future.
Sincerely,
The Cap Hotel Staff
See original
T***h
9,1
/10
Reviewed 12 week(s) ago
Clean hotel, near the beach, good breakfast.
See original
2 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
See original
u***n
5,0
/10
Reviewed 13 week(s) ago
The room had a very unpleasant musty smell. When I booked, I didn't look at the reviews. When I arrived, I noticed the musty smell. When I looked at the reviews, I saw that many customers said the room also had a musty smell. Customers have given reviews, but the hotel still hasn't fixed it.
See original
1 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay and for taking the time to provide feedback on your experience at The Cap Hotel.
With the desire to provide the best service to our customers, The Cap Hotel staff always strives to improve the quality of our services and facilities. Your comments are very important and are a great source of motivation for the hotel.
The hotel deeply regrets the inconveniences you have experienced. The hotel management has held a meeting with all relevant departments to review and find ways to overcome the issues that have made customers dissatisfied and ensure that these issues will be thoroughly resolved and handled better in the future.
Once again, we would like to sincerely thank you for staying at the hotel, and hope to have the opportunity to welcome you in the near future.
Sincerely,
The Cap Hotel Staff
See original
pham m. t.
Staycation
10,0
/10
Reviewed 17 week(s) ago
great trip
great trip
great trip
great trip
great trip
great trip
great trip
See original
2 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Valued Guest,
The Cap Hotel would like to thank you for choosing our hotel for your stay in Vung Tau.
With the desire to provide the best services to our customers, The Cap Hotel staff will always strive to improve the quality of our services and facilities. The hotel is very pleased to receive positive feedback from you and this is also a great motivation for all staff of The Cap Hotel.
We hope to welcome you in the near future. We wish you good health.
Sincerely,
The Cap Hotel Staff
See original
Number of reviews per page
20
40
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