7,7
Pleasant
From 555 reviews
Provided by travelers on
Cleanliness

7,6

Room Comfort

7,6

Meal

7,9

Location

7,8

Service and Facilites

7,7

People often mention about Emerald Apartel
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Ambiance (11)
Staff Friendliness (10)
Bathroom (10)
Accessibility (8)
Room Space (8)
Bedroom (8)
Hotel Area (8)
Surroundings (7)
Wifi (7)
Distance to City Center (6)
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Traveler Reviews Emerald Apartel

Number of reviews per page
20
40
Customer reviews
N***a
icon-origin-TRAVELOKA
8,4
/10
Reviewed 5 week(s) ago
The price is quite good, but the room is not the same as the one in the review, the water smells a bit fishy and the AC is not cold enough
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C***A
icon-origin-TRAVELOKA
8,1
/10
Reviewed 5 week(s) ago
I booked a junior suite for 150 thousand but when I checked in, the room I got was very different, not according to the picture, maybe because of the promo, the water heater was dead, the AC was not cold enough, but the room was clean, it was a bit far from the city center, if you just want to sleep, it's okay, there's a swimming pool too.
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2 people find it helpful
R***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The place is very comfortable, suitable for a destination to stay with anyone, the hotel area is also very clean.
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E***i
icon-origin-TRAVELOKA
8,2
/10
Reviewed 10 week(s) ago
The hotel is quite good, there is a swimming pool and an Indomaret in the lobby, making it easy when needed. The bathroom has hot water only occasionally, there are no clothes hangers in the bathroom so it is inconvenient when taking a shower, because everything has to be put outside the bathroom.
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1 people find it helpful
S***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5,4
/10
Reviewed 11 week(s) ago
available interior (2nd floor room, C4) - queen size bed 1 - pillow 2 - blanket - smart TV - AC - shower (hot/cold water) - sink - sitting toilet - kitchen cabinet - sofa 1 - chair 1 plus points in this apartment: - hot water works - soft mattress - pay for parking only 1x during check in (10k motorbike) which is relatively cheap, can go in and out as much as you like minus points: - no netflix - wifi is intermittent - room wallpaper is shabby/torn - room looks old, very different from the interior photo (not appropriate) - sofa is worn out - AC is not cold, noisy too - the condition of the sitting toilet is peeling, uncomfortable to sit on - bathroom floor is higher than bedroom floor, if you take a shower the water flows out of the room - no doormat, getting on the bed must be wet feet must be wiped with tissue - The only amenities are towels, and they don't smell good (you have to ask the receptionist directly) - The apartment hallway is dark, not recommended for those who are afraid
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2 people find it helpful
R***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
friendly and good service, late check out is also very affordable
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 17 week(s) ago
Very friendly hotel staff, very fast service
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3 people find it helpful
H***n
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 18 week(s) ago
Staff always welcome patiently
2 people find it helpful
R***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 20 week(s) ago
The room is okay, but parking is really expensive because there is no maximum limit like in other places.
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4 people find it helpful
P***L
icon-origin-TRAVELOKA
9,4
/10
Reviewed 21 week(s) ago
The service is very friendly, the location is also strategic, close to everywhere, the parking fee is also not too expensive, it's just right for a day.
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2 people find it helpful
Diah P. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 23 week(s) ago
The hotel staff are friendly, the rooms are clean and there is a shop inside so it is easy to get the things you need.
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2 people find it helpful
P***L
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 30 week(s) ago
very impressive because the service is also friendly, there is wifi and the wifi is very smooth, the TV can also be accessed, if you want to go out first, the important thing is that the parking lot has been stamped, you only need to pay 10 thousand for parking, you can go in and out anytime, I really like the place 😍
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2 people find it helpful
Accommodation's Reply
03 Dec 2024
Thank you for your very positive review! 😊 We are glad that you are satisfied with our service, smooth WiFi access, and facilities such as TV and easy parking. Feedback like this really motivates us to continue improving the quality of our services. We look forward to your next visit, hopefully your experience will be even more enjoyable!
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P***L
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 42 week(s) ago
room comfortable and good wifinya also work, but when the night came "cut off anyway baguss manteppp
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T***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 45 week(s) ago
Unfortunately, the water was not working when I stayed there, but the sofar was so good.
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2 people find it helpful
T***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 45 week(s) ago
everything is ok, dear, when I stay, the water is not there, but it's like that only when I stay
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4 people find it helpful
A***d
icon-origin-TRAVELOKA
8,4
/10
Reviewed 49 week(s) ago
OK, for the next holiday, the water in the bathroom will have flickers.
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2 people find it helpful
Accommodation's Reply
20 Jul 2024
Thank you for your review. We're happy to hear that you're considering coming back to vacation with us. We apologize for the inconvenience you experienced regarding the condition of the water in the bathroom. We will immediately follow up on this problem and ensure that cleanliness is always maintained. We hope to welcome you back with an even better experience in the future.
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S***a
icon-origin-TRAVELOKA
6,2
/10
Reviewed 53 week(s) ago
The rooms are ok, the service is ok, but the atmosphere is really scary, luckily you're just sleeping, what should you expect for under 150 thousand.
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12 people find it helpful
A***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 53 week(s) ago
comfortable location near the accommodation.
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1 people find it helpful
agus t.
icon-Business
Business
icon-origin-TRAVELOKA
5,4
/10
Reviewed 54 week(s) ago
Apartment Staff. Good, friendly. The location is far from everywhere. Take Grab to the city center one way for 46 thousand, pp. 90 thousand. The room is spacious, but the bed is all wired, can you imagine that? Bathroom, running hot water, fast water, no sink for brushing teeth, bathroom floor is super slippery, so if you walk you are afraid of slipping on the handle. The hallway from the room to the elevator is dark, so use your cellphone as a flashlight.
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8 people find it helpful
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 55 week(s) ago
Not bad with cheap price, the location is in the city center.
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6 people find it helpful
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