The hotel staff is friendly & the service is good, hopefully in the future Wi-Fi will be available in every room

The hotel atmosphere is comfortable, the rooms are spacious, the toilets are clean and have a water heater, the view is nice with a river view.

The atmosphere is nice, the view is beautiful

behind the hotel there is a calm river, nice for daydreaming

The hotel staff was very responsive and friendly. Everything was comfortable, but the room cleanliness was a bit lacking, with a lot of sand falling from the ceiling, etc.

Honestly, I didn't expect it to be quiet, but honestly, the room was comfortable, the place was also quite private. The bathroom was pretty clean, there was a view of the pool in front of the room, so it was nice to hang out there in the evening, it was also comfortable, I recommend it for those who want to stay in Batu Karas😍

Recommendations if you go to Batu Karas

In short, it's great, like an old-fashioned villa.

very good, clean, quiet, can check in faster if the room attendant has already left, very quiet and nice... just maybe the floor is slanted but it's a bit okay and still good

Our original intention was to camp around Karang Nini and Madasari. However, the atmosphere in Batukaras made us change our minds. We immediately opened Traveloka and found Shane Josa. We checked in at 7:00 PM. Honestly, we didn't see what the surroundings were like. In the morning, we found out that behind us was an estuary river with clean green water, with sago palms in the background. It was truly unreal. They even provided free canoes for room renters. We will definitely be back again. The staff are very friendly, typical Sundanese. Ah... how happy. In fact, we ended up extending our stay for another night...hahahah.

The place is nice... comfortable... the view is of the river... but unfortunately the boat wasn't running or maybe there were only a few visitors at that time... the service is good... the admin's WA is also fast to respond

Overall it's good, the staff is friendly, only the room I got had a room with a less cold AC and the room key was already broken, the door couldn't be closed, had to be locked before it could be closed. 😁

It's nice to be in Shane Josa, with a beautiful river behind it.

satisfactory service! complete facilities, gallons available, unfortunately not very clean

satisfactory service, unfortunately the AC is not cold enough

excellent service! complete facilities, unfortunately the room is not very clean

great service! unfortunately the hot water is broken

Great service! Unfortunately, the facilities lack maintenance so some electronics are not functioning, like the water heater in the Riverview type, and the AC in the Superior type.

not very clean, the toilet smells of urine and lots of sand, the yard has lots of cigarette butts that haven't been thrown away, the sink is leaking. The mattress is quite soft, the sheets are quite clean. Because it's made of bamboo, lots of ants enter the room. The view is nice because there's a big river, quite calm. The price is reasonable and affordable. The yard is spacious and the kids can play freely.

Manual administration, receipts using shop notes, transfer accounts are still under personal names. Cleanliness is lacking, dust is visible. The window glass is broken in room no. Josa 3. Suggestion: Service should be improved, administration should be improved with digitalization and professionalism. Room maintenance and cleanliness should be considered thoroughly, not just what is visible to the eye at a glance.