Dear Ms. Dwiky A. P., This is a message from fim by Zigna hotels. Thank you for your perfect 10.0 rating and positive review, which means a lot to us. We are delighted to hear you enjoyed the comfort of your room, the parking, the children's playground, the pool, the breakfast, and the atmosphere of the restaurant and live music on weekends. We also appreciate your feedback regarding the fitness facilities and pool usage, which we will use to improve and provide an even more comfortable and exceptional experience for our guests. We hope to welcome you and your family back to fim by Zigna again. Sincerely, fim by Zigna *Gusti Muchlis* General Manager *fim by Zigna - Beyond Just Staying!*

Dear Mr./Ms. Isti A.C., Greetings from fim by Zigna Hotels! Thank you for your perfect 10.0 rating and wonderful review. We are delighted to hear that you and your family enjoyed the excellent location, child-friendly facilities, the pool, and the family-friendly breakfast selection. We are also happy to hear that the children enjoyed playing with Lego and swimming, as well as the weekend atmosphere with live music and local food options available right in front of the hotel. We hope to welcome you and your family back to experience another special time at fim by Zigna. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond The Stay!

Dear Mr. Y*n, Greetings from fim by Zigna! Thank you for your 9.7 rating and your appreciation for our friendly staff and the cleanliness of the rooms. We especially appreciate your feedback regarding the noisy room and the balcony that could not be opened. We apologize for the inconvenience. This feedback is something we take into consideration in order to further improve the comfort and quality of stays for all our guests. We hope to welcome you back again for an even more peaceful, comfortable, and memorable experience at fim by Zigna. Sincerely, *Gusti Muchlis*, Group Manager, *fim by Zigna - Beyond The Stay!*

Dear Mr./Ms. A*r, Sincerely yours from fim by Zigna! Thank you for your kind review and for choosing fim by Zigna as your accommodation during your business trip in Solo. We are delighted to hear that you felt comfortable during your stay and received a warm welcome from our team. Your compliments motivate us to always strive to provide memorable stays with comfort, convenience, and genuine and professional service. We look forward to welcoming you back to fim by Zigna and providing you with an even more exceptional stay on your next visit. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond Just Staying!

Dear Mr./Mrs. G*t, Greetings from fim by Zigna! Thank you for your wonderful review and for choosing fim by Zigna as your accommodation. We are delighted to hear that you enjoyed our food, the comfort of our spacious rooms, and the hotel's friendly and warm atmosphere. We are honored to have provided you with a memorable and impressive stay. We look forward to welcoming you back again with our best service and an even more exceptional experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond The Stay!*

Dear Mr./Ms. H*4, Greetings from fim by Zigna! Alhamdulillah, thank you for your trust and for choosing fim by Zigna as your accommodation during your participation in Haul Solo 2026. We are honored to have been a part of your family's journey. We are happy to know that the friendliness of our staff, the cleanliness of the rooms, and the hotel amenities, which matched the description on the Traveloka application, provided you with a comfortable and memorable stay. Your positive review inspires our entire team to strive to maintain the highest quality facilities and services for all our guests. We hope to welcome you and your family back to fim by Zigna again for an even warmer and more memorable stay. Sincerely, *Gusti Muchlis* General Manager, *fim by Zigna Cluster - Beyond The Stay!*

Dear Ms. Zaini T., This is a message from fim by Zigna Hotels. Thank you for your review and compliments regarding our service and location. We apologize for the unexpected delay in check-in that affected your first stay and diminished your comfort. We take this feedback very seriously and will work to improve room availability and check-in efficiency to ensure all guests have a smoother and more memorable stay. We hope to have the opportunity to welcome you again with even better service on your next visit. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond The Stay!

Dear Ms./Mrs. R*a, Greetings from fim by Zigna. Thank you for taking the time to rate us 9.2 and sharing your stay experience at fim by Zigna. We greatly appreciate your feedback regarding our team's service. We understand that some team members are still in the development stage, and we will continue to improve our training and mentoring processes so that our entire team can demonstrate even greater enthusiasm, attentiveness, and responsiveness, in line with the service standards we expect. Furthermore, we apologize for the condition of the towels you encountered. Your feedback regarding the thickness and condition of the towels, including any unsuitable aspects, is very important to us. We will conduct further investigation and evaluation to ensure that the quality of our linens remains clean, comfortable, and reflects the overall experience you had at fim by Zigna. Thank you for your valuable feedback in improving the quality of our service. We hope to welcome you back again on your next visit with an even better experience and more memorable service. Sincerely, *Gusti Muklis* Group Manager *fim by Zigna - Beyond The Stay!*

Dear Mr. R*d, Sincerely yours from fim by Zigna, Thank you for your perfect 10.0 rating and positive review regarding your stay at fim by Zigna Solo. We are delighted to know that the comfort, cleanliness of the room, the completeness of the amenities, the atmosphere of the hotel, and the friendliness and responsiveness of our team made your stay very enjoyable. Your compliments to our team motivate the entire fim by Zigna team to continue striving to provide the best service to all guests. We are also pleased that the excellent location in the heart of Solo, the diverse breakfast options, and the hotel's amenities complemented your business trip. Thank you for recommending fim by Zigna as a comfortable and conveniently located hotel in Solo. We appreciate your trust and welcome you back to Solo again in the future. We look forward to seeing you again at fim by Zigna, a place where we hope every visit will be a memorable experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond the Stay!

Dear Mr./Ms. Tri H. G., This is a message from fim by Zigna. Thank you for choosing fim by Zigna as your accommodation during your business trip in Solo, and for your 8.5-star rating. We appreciate your feedback and are delighted to know that fim by Zigna was a convenient choice for your business travel in Solo. Your comments and rating encourage us to continuously improve the quality of our services, comfort, and guest experience. We look forward to welcoming you back on your next visit and providing you with an even better experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels Group *Beyond Staying!*

Dear Mr./Ms. S*i.*, With our deepest respect from fim by Zigna*, Thank you so much for choosing fim by Zigna and giving us a perfect 10/10 rating. We are delighted to hear that your stay on September 4-5, 2026 was memorable and enjoyable. We are glad that our room's balcony was a part of your experience enjoying the Solo city views from your room. We hope this time will be a beautiful memory throughout your stay in Solo. We look forward to welcoming you back to fim by Zigna again and providing you with an even more memorable experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond Accommodation!

Dear Ms. Susanti H., *Warm greetings from fim by Zigna* Thank you so much for choosing fim by Zigna for your stay on September 4-5, 2026, and for taking the time to rate us *8.5/10*. We are delighted to hear that you were impressed with our team's service, as well as the cleanliness and pleasant atmosphere of the hotel. Your compliments motivate our entire team to continue striving for friendly service and memorable stays. We hope to welcome you back again on your next stay for an even more exceptional experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels Group *Beyond a Stay!*

Dear Mr./Ms. N*i, From fim by Zigna, we respectfully thank you for choosing fim by Zigna once again and for your wonderful experiences. We are delighted to hear that each of your visits has been enjoyable. We appreciate your appreciation of our friendly staff, the comfort of our rooms, the comprehensive amenities, and the breakfast we provide. Furthermore, we are very pleased to know that fim by Zigna is a convenient choice, whether for quality time with family or enjoyment with friends. Your continued trust in choosing us is a source of great respect from our team. We look forward to welcoming you again and look forward to providing you with a warm and memorable stay. Sincerely, Gusti Muchlis, General Manager, Fim by Zigna Hotels - Beyond Just a Stay!

Yth Bapak/Ibu S***y **Salam Hangat dari FIM By Zigna** Thank you very much for choosing FIM By Zigna and for sharing such a wonderful review. We are delighted to know that you enjoyed the warm service from our Front Desk and Restaurant teams. It is also a pleasure to hear that you appreciated our convenient location, with many charming coffee shops and restaurants within walking distance. We are especially happy that the cleanliness, signature scent, and authentic Javanese touches throughout the hotel added to your overall experience. Your perfect **10/10 rating** truly means a lot to our entire team. We look forward to welcoming you back to FIM By Zigna for another memorable stay in Solo. Salam Hangat, **Gusti Muchlis** Cluster General Manager **FIM By Zigna - Beyond The Stay!**

Dear Mr./Mrs. H*h, This is a message from FIM by ZIGNA. Thank you for your trust and loyalty, having traveled with us since our time as Solia until now as FIM by ZIGNA. We are honored to continue being your choice for comfortable accommodations in Solo. We are happy to know that the balcony in every room is one of your most memorable features. We hope this space will continue to offer you a unique experience, allowing you to enjoy the fresh air and outdoor atmosphere while maintaining the comfort and privacy within your room. Thank you for your perfect 10/10 rating and appreciation, which means a great deal to us. We look forward to welcoming you again and providing you with a *Beyond The Stay* experience on every visit. Sincerely, *Gusti Muchlis* General Manager, FIM by ZIGNA – Beyond The Stay!

Dear Susanti H, Warm greetings from FIM by ZIGNA 😊 Thank you so much for your 9.7 rating and positive review. We are delighted to hear that you were comfortable with the check-in process, the comfort, cleanliness, and the amenities we provided. We hope that our location near various attractions in Solo made your travels easier and more enjoyable. We look forward to welcoming you again at FIM by ZIGNA! 😊 Sincerely, *Gusti Muchlis* Group Manager *FIM by ZIGNA - Beyond the Stay!*

Dear Mr./Ms. p*i, Greetings from FIM by ZIGNA 😊 Thank you so much for your perfect *10.0* rating and positive review. We are delighted to hear that everything was comfortable and smooth during your business stay. We hope FIM by ZIGNA will be your choice again when you visit Solo. See you next time! 😊 Sincerely, *Gusti Muchlis* General Manager, FIM by ZIGNA Group of Hotels - Beyond Just Staying!

Dear Mr./Ms. P*i, Warm greetings from FIM by ZIGNA 😊 Thank you so much for your perfect *10.0* rating and for sharing your detailed experience. We are delighted to hear that you were comfortable with your room, balcony, hot water, and the service from our staff. Thank you also for your feedback regarding the elevator, TV controls, and entertainment channels. We will forward this feedback to the relevant department for immediate investigation and improvement. We hope your next visit to FIM by ZIGNA will be even more comfortable. We look forward to welcoming you back to Solo again! 😊 Sincerely, *Gusti Muchlis* General Manager, FIM by ZIGNA Group of Hotels - An Experience Beyond Expectations!

Dear Mr./Ms. D*ke, Greetings from FIM by ZIGNA 😊 Thank you so much for your perfect *10.0* rating and positive review. We are delighted to hear that you were impressed with the friendly service from our staff, the cleanliness, and the quick check-in process. We are also glad that you enjoyed the live music on weekends and our food. Thank you for sharing your experience. We hope you will enjoy the atmosphere of FIM by ZIGNA again on your next visit. We look forward to seeing you again! 😊 Sincerely, *Gusti Muchlis* General Manager, FIM by ZIGNA Group of Hotels - Beyond the Stay!*

Dear Valued Guest, Thank you so much for taking the time to share your experience staying at FIM by ZIGNA. We are delighted to hear that you were comfortable throughout your stay with us for up to three days. We appreciate your appreciation of our friendly service and the comfort of our coffee area. Knowing that your long journey from Batam was rewarded with a pleasant stay at FIM by ZIGNA is a source of true pride and motivation for us. Your positive review and trust encourage our entire team to maintain the quality of our service and provide the best possible stay experience for all our guests. We sincerely hope to welcome you again when you visit Java. We hope that FIM by ZIGNA will always be your preferred and convenient accommodation choice for your next trip. Sincerely, Gusti Muchlis, General Manager, FIM by Zigna Hotels - Beyond the Stay!