Traveloka (2.526)
Other sources (35)
8,6
Very Good
From 2.526 reviews
Provided by travelers on
Cleanliness
8,9
Room Comfort
8,8
Meal
8,5
Location
8,6
Service and Facilites
8,6
People often mention about HARRIS Suites Puri Mansion
All
Bedroom (98)
Staff Friendliness (96)
Ambiance (92)
Room Space (90)
Bathroom (89)
Hotel Area (82)
Accessibility (75)
Taste (74)
Check-in/out Time (68)
Wifi (64)
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Traveler Reviews HARRIS Suites Puri Mansion
Number of reviews per page
20
40
Customer reviews
A***a
Staycation
8,4
/10
Reviewed 3 day(s) ago
Beautiful views
and quiet rooms
Friendly service
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Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Thank you very much for taking the time to share your experience staying at Harris Suites Puri Mansion. We are very happy to know that you felt comfortable with us and enjoyed [mention review highlights, for example: staff service, room ambiance, breakfast]. Your review really motivates us to continue maintaining and improving the quality of our service. We hope to welcome you back soon for an even more memorable stay. Best regards, Febi Firdaus, Front Office Manager
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D***e
10,0
/10
Reviewed 5 day(s) ago
The hotel is comfortable to stay in Jakarta
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Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Thank you for choosing Harris Suites Puri Mansion as your accommodation. We are delighted to hear that your experience with us was positive, particularly regarding [mention highlights from guest comments, such as staff service, room comfort, or hotel facilities]. Your feedback and appreciation are very important to us as we strive to provide the best service. We look forward to welcoming you back for a more memorable stay. Best regards, Febi Firdaus, Front Office Manager
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AF
AULIYA F.
Business
10,0
/10
Reviewed 5 day(s) ago
This is my umpteenth stay at Harris Suite Puri Mansion, and the service remains excellent. Despite checking in late at night and checking out via WhatsApp due to a morning meeting outside, the staff at Harris Suite Puri Mansion provided excellent service.
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Accommodation's Reply
19 Aug 2025
Dear Auliya F, thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are delighted to know that you enjoyed your stay at Harris Suite Puri Mansion. Once again, thank you for choosing Harris Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus, Front Office Manager
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AJ
Achmad J.
Business
9,4
/10
Reviewed 5 day(s) ago
The hotel is clean and comfortable, with a great view of the city center. The staff are friendly and humble when explaining the hotel's offerings.
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Accommodation's Reply
18 Aug 2025
Dear Achmad J, thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are delighted to know that you enjoyed your stay at Harris Suite Puri Mansion. Once again, thank you for choosing Harris Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus, Front Office Manager
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Guest
10,0
/10
Reviewed 6 day(s) ago
I've booked this hotel several times and have always been satisfied. Yesterday, there was even a little activity where children could decorate their own slice of cake. A really nice activity. Pool and Fitness activity
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Accommodation's Reply
19 Aug 2025
Dear Valued Guest,
Thank you for choosing HARRIS Suite Puri Mansion as your accommodation.
Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at HARRIS Puri Mansion.
Once again, thank you for choosing HARRIS Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay.
Warm regards,
Febi Firdaus
Front Office Manager
m***a
Transit
9,7
/10
Reviewed 2 week(s) ago
The only downside is the toothbrush and toothpaste, maybe they can be replaced with more suitable ones 🙏🙏
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Accommodation's Reply
12 Aug 2025
Dear Our Valued Guest, Thank you for choosing Harris Suites Puri Mansion and sharing your valuable review. We are delighted to know that you enjoyed your stay. We apologize for any inconvenience regarding the toothbrush and toothpaste we provide. We will immediately forward your feedback to the relevant team for future improvements. We hope to welcome you back and provide an even better experience on your next visit. Warm regards, Febi Firdaus, Front Office Manager
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m***i
9,0
/10
Reviewed 2 week(s) ago
The toothbrush and hotel slippers are not at all like the ones at Harris hotels in general.
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1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Valued Guest,
Thank you for sharing your feedback with us. We are truly sorry to hear that the toothbrush and hotel slippers did not meet your expectations compared to other HARRIS Hotels you have experienced.
If you don’t mind, we would greatly appreciate it if you could share more details about this matter with us, so we can follow up and make improvements. Your insights are very valuable to ensure we maintain the quality and comfort that our guests expect.
We hope to have the opportunity to welcome you back and provide a much better experience in the future.
Warm regards,
Febi Firdaus
Front Office Manager
F***a
Business
10,0
/10
Reviewed 3 week(s) ago
Always a pleasure to stay here
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Accommodation's Reply
06 Aug 2025
Dear Valued Guest, Thank you so much for giving us a perfect 10/10 rating! We truly appreciate your support and are delighted to know that you had a wonderful stay with us. If you have anything to share or suggest for your next visit, we would love to hear from you. We look forward to welcoming you back again soon! Best regards, Febi Firdaus, Front Office Manager
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F***a
Business
10,0
/10
Reviewed 3 week(s) ago
Affordable hotel but very good service and easy to access.
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Dear Valued Guest, Warm greetings from Harris Suites Puri Mansion. On behalf of the entire team, we would like to express our deepest gratitude for taking the time to share your experience with us. We truly appreciate your support and trust. We are delighted to hear that your stay was enjoyable, and we look forward to welcoming you back on your next visit to West Jakarta. If there is anything we can assist you with in the future, please do not hesitate to contact us anytime. Best regards, Febi Firdaus, Front Office Manager
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hen
Business
10,0
/10
Reviewed 3 week(s) ago
This hotel is very strategically located.
The atmosphere is calm and perfect for relaxing, and it's also kid-friendly. A great choice. We'll be back again. Thank you, Harris...
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Accommodation's Reply
05 Aug 2025
Dear Hen I, On behalf of the entire team, we would like to express our deepest gratitude for taking the time to share your experience with us. We truly appreciate your support and trust. We are delighted to hear that your stay was a pleasant one, and we look forward to welcoming you back on your next visit. Best regards, Febi Firdaus, Front Office Manager
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b
bobby
10,0
/10
Reviewed 3 week(s) ago
Always a very suitable place for you know.
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Accommodation's Reply
02 Aug 2025
Dear Bobby,
Thank you so much for your perfect rating and kind words!
We’re truly delighted to know that you had a wonderful stay at HARRIS Suites Puri Mansion. Your appreciation means a lot to our team and motivates us to continue delivering excellent service every day.
We look forward to welcoming you back in the near future. Until then, take care and see you again soon!
Warm regards,
Febi Firdaus
Front Office Manager
Yorien A. H.
Medical
9,4
/10
Reviewed 4 week(s) ago
We were originally only staying one night because we had to go back and forth to the hospital, but the hotel room was comfortable and my son was happy, so we extended our stay to two nights.
I think it was good overall, except the elevators took too long, and the hotel kitchen seemed unprepared for a large number of guests, so we had to wait for breakfast. In situations like this, guests should be given more time to check out, as the delay in restocking the food wasted during breakfast.
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Accommodation's Reply
30 Jul 2025
Dear Yorien A. H, thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are delighted to know that you enjoyed your stay at Harris Suite Puri Mansion. Once again, thank you for choosing Harris Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus, Front Office Manager
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K***m
Business
9,6
/10
Reviewed 4 week(s) ago
The breakfast is very mediocre. Standard has gone down and variety is also bad. I have never had Spaghetti with tomato ketchup before... That was really bad.
2 people find it helpful
Accommodation's Reply
30 Jul 2025
Dear Valued Guest,
Thank you for choosing HARRIS Suite Puri Mansion as your accommodation.
Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at HARRIS Puri Mansion.
Once again, thank you for choosing HARRIS Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay.
Warm regards,
Febi Firdaus
Front Office Manager
D
Dani
9,7
/10
Reviewed 4 week(s) ago
The staff is nice and friendly, the hotel is clean
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Dear Dani, thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are delighted to know that you enjoyed your stay at Harris Suite Puri Mansion. Once again, thank you for choosing Harris Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus, Front Office Manager
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b***y
10,0
/10
Reviewed 5 week(s) ago
Very good place for women and men, you know.
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Accommodation's Reply
19 Jul 2025
Dear Valued Guest,
Thank you for choosing HARRIS Suite Puri Mansion as your place to stay.
On behalf of the Management and all our staff, we sincerely appreciate your positive review and the rating you’ve given us.
We will continue to improve our service and strive to provide the very best for all our guests.
We look forward to welcoming you back again at HARRIS Suite Puri Mansion.
Warm regards,
Febi Firdaus
Front Office Manager
b***y
10,0
/10
Reviewed 5 week(s) ago
It is a good place for a date, you know.
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Accommodation's Reply
19 Jul 2025
Dear Valued Guest,
Thank you for choosing HARRIS Suite Puri Mansion as your place to stay.
On behalf of the Management and all our staff, we sincerely appreciate your positive review and the rating you’ve given us.
We will continue to improve our service and strive to provide the very best for all our guests.
We look forward to welcoming you back again at HARRIS Suite Puri Mansion.
Warm regards,
Febi Firdaus
Front Office Manager
M***a
Staycation
6,9
/10
Reviewed 5 week(s) ago
I had a bad experience on my last day staying at this hotel, I really regret that this could happen because the hotel management lacked coordination, but the good side is that after I complained at check out, the hotel responded well and quickly but I still don't agree with the steps taken by the hotel and apartment management regarding the incident that I experienced.
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Valued Guest,
Thank you for sharing your experience with us.
We deeply regret to hear that your last day with us did not meet your expectations and sincerely apologize for the inconvenience caused. Your concerns about the coordination issue have been noted and will be thoroughly reviewed with our team and management to ensure this does not happen again.
We truly appreciate your acknowledgment of our team's quick response at check-out.
Your feedback is invaluable in helping us improve our service
We hope to have another opportunity to welcome you back and provide you with the seamless and positive stay you deserve.
Warm Regards,
Febi Firdaus.
Front Office Manager
R***a
Leisure
10,0
/10
Reviewed 5 week(s) ago
Nice, the AC is cold and very comfortable
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Valued Guest, thank you for choosing Harris Suite Puri Mansion as your place to stay. Thank you for your positive review and we are delighted to know that you had an impressive stay at Harris Suite Puri Mansion. Once again, thank you for choosing Harris Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus, Front Office Manager
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Miang N. Y.
Leisure
9,7
/10
Reviewed 6 week(s) ago
It was a really nice stay here, plus the convenience of the Traveloka app. I even extended my stay for 2 nights because it was so comfortable staying with my family.
I checked in late at around 8 pm, but the receptionist was still very friendly and fulfilled all my requests. Thank you. It will be my favorite hotel if I go to Jakarta again, especially since it's close to the airport. Thank you Harris Puri Mansion and thank you also to Traveloka.
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2 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Valued Guest, thank you for choosing Harris Suite Puri Mansion as your place to stay. Thank you for your positive review and we are delighted to know that you had an impressive stay at Harris Suite Puri Mansion. Once again, thank you for choosing Harris Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus, Front Office Manager
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MG
Meilyanawaty G.
Leisure
9,7
/10
Reviewed 6 week(s) ago
The staff service is okay, the room is clean
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Accommodation's Reply
17 Jul 2025
Dear Valued Guest, thank you for choosing Harris Suite Puri Mansion as your place to stay. Thank you for your positive review and we are happy to know that you had an impressive stay at Harris Suite Puri Mansion. Once again, thank you for choosing Harris Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus, Front Office Manager
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Number of reviews per page
20
40
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