Dear Mr. Simon Petrus, Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated the friendly service from our staff. However, we apologize for the inconvenience you experienced regarding the cleanliness of your room and the service during breakfast. Regarding the room not being cleaned, we have checked with the housekeeping team, and according to the records we received, on May 30th, there was a reported refusal of service, meaning that room cleaning could not be provided at that time. However, we understand that this may have caused inconvenience, especially if you were expecting your room to be cleaned that day. We also apologize for the unpleasant experience during breakfast. Your feedback about the lack of attentiveness from staff as they were arguing has been forwarded to the relevant team for evaluation and improvement, in order to provide faster and more professional service. Thank you for your valuable feedback. We hope to welcome you back to Harris Puri Mansion and provide you with a better stay in the future. Sincerely, Febby Ferdaus, Front Office Manager
