8,6
Very Good
From 916 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,7

Meal

8,7

Location

8,6

Service and Facilites

8,7

People often mention about Aston Gorontalo Hotel & Villas
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Staff Friendliness (23)
Distance to City Center (20)
Bedroom (20)
Ambiance (19)
Taste (19)
Hotel Area (17)
Accessibility (16)
Room Space (16)
Variety (16)
Bathroom (15)
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Traveler Reviews Aston Gorontalo Hotel & Villas

Number of reviews per page
20
40
Customer reviews
ian N.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 day(s) ago
Highly recommended, spacious and clean rooms.
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U***n
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7,0
/10
Reviewed 7 day(s) ago
From 3 pm check in, until 4 pm the room was not ready, they said it was still being cleaned.
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A***I
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel staff was friendly during check-in and check-out, the food was delicious, the gym facilities were adequate and the view was of the mountains.
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Accommodation's Reply
22 May 2025
Dear Sir/Madam, Thank you for leaving us such a great review. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have to say. We place customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again soon. Best Regards. Nilwan Ruswir. General Manager
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Nhunu
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
The staff is friendly and very helpful…. The food is delicious…
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Accommodation's Reply
22 May 2025
Dear Ms. Nhunu, Thank you for leaving us such a great review. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have written. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again. Best regards. Nilwan Ruswir. General Manager
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S***i
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
The hotel staff was nice and friendly, very helpful during check in, thank you!
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Accommodation's Reply
22 May 2025
Dear Sir/Madam, Thank you for leaving us such a great review. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have to say. We place customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again. Best regards. Nilwan Ruswir. General Manager
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Istiqomah k. n.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The hotel staff is friendly, access to the city center is close and the food is delicious.
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Accommodation's Reply
22 May 2025
Dear Ms. Istiqomah to. N, Thank you for leaving us such a great review. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have written. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again. Best Regards. Nilwan Ruswir. General Manager
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F***Y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Make my child very happy with the facilities especially the swimming pool
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Accommodation's Reply
22 May 2025
Dear Sir/Madam, Thank you for leaving us such a great review. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have to say. We place customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again soon. Best Regards. Nilwan Ruswir. General Manager
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R***l
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
Very amazing, complete facilities.
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Accommodation's Reply
19 Apr 2025
Dear Sir/Madam, Thank you very much for this wonderful review! We are very happy to hear that you were impressed with the complete facilities we provide at Aston Gorontalo. We hope to continue to be your first choice for accommodation with complete facilities in the future. We look forward to your next visit! Best regards. Nilwan Ruswir. General Manager
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R***l
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
It's so much fun to take a break
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Accommodation's Reply
22 Apr 2025
Dear Sir/Madam, Thank you for leaving us a great review and sharing your moments with us. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have written. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again. Best Regards. Nilwan Ruswir. General Manager
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A***h
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
This is my umpteenth experience, always on weekends staying at Aston with family. Anyway, don't hesitate to stay at Aston Hotel Gorontalo, everyone is friendly and the facilities are OK.
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2 people find it helpful
Accommodation's Reply
19 Apr 2025
Dear Sir/Madam, Thank you very much for your loyalty in choosing Aston Gorontalo as your second home on the weekend, Sir/Madam! We greatly appreciate your trust and that of your family. It is a pleasure to hear that the friendliness of our staff and facilities has provided a pleasant experience. We will continue to maintain the quality of our services and facilities. Do not hesitate to return to stay at Aston Gorontalo and we look forward to your next arrival. Warm regards. Nilwan Ruswir. General Manager
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H***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
When checking in, the check-in counter staff were friendly, the hotel aura was good.
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Accommodation's Reply
22 Apr 2025
Dear Sir/Madam, We greatly appreciate the time you took to write such a wonderful review. It means a lot to us to hear that the friendliness of our check-in staff and the great ambiance of our hotel were a positive start to your stay. We hope that all of our future facilities and services will also meet your expectations. Thank you for your review and we look forward to welcoming you back in the future. Warm Regards. Nilwan Ruswir. General Manager
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Dwi A. I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
nice, the swimming pool is comfortable, child-friendly and now there is a mini playground too
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Mr./Mrs. Dwi AI We are very grateful for the wonderful review. We are delighted to know that you appreciate the comfort of our kid-friendly swimming pool. We are also glad that you liked the addition of the mini playground. We always strive to create a fun and safe environment for all visitors, especially children. We hope your visit will be a memorable one and we look forward to welcoming you back to enjoy some quality time with your family here. Warm Regards. Nilwan Ruswir. General Manager
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Tri Y. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 11 week(s) ago
Friendly Hotel Staff & Cleanliness maintained
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Accommodation's Reply
15 Apr 2025
Dear Mr./Mrs. Tri YR Thank you very much for your positive review! We are very happy to hear that you felt the friendliness of our staff and the cleanliness of our hotel is well maintained. Both of these are indeed our top priorities to ensure the comfort and satisfaction of all guests. We will be happy to welcome you back on your next visit. Warm regards. Nilwan Ruswir. General Manager
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Abadi I.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
The room is quite big & the service is good.
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Accommodation's Reply
15 Apr 2025
Dear Mr./Mrs. Abadi I, Thank you for leaving us such a great review. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have to say. We place customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again. Best regards. Nilwan Ruswir. General Manager
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Y***f
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 13 week(s) ago
One of the places to stay in Gorontalo city. Friendly and very informative staff. Hotel with various additional activities such as a proper gym and swimming pool.
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Zinda Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
Nice, comfortable, clean, the staff are all friendly, especially the male receptionist who showed me tourist spots where you can eat durian.
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Accommodation's Reply
31 Jan 2025
Dear Mr./Mrs. Zinda Z, Thank you for leaving us such a great review. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have to say. We place customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again soon. Best regards. Nilwan Ruswir. General Manager
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Ratno H.
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 20 week(s) ago
The location in the middle of Gorontalo city, is very suitable for staying, with breakfast facilities with a menu of many choices, and there is live music every Saturday night accompanied by Barbeque. This is my first time to Gorontalo, Highly recommended.
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Accommodation's Reply
30 Jan 2025
Dear Mr./Mrs. Ratno H, Thank you for leaving us such a great review. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have to say. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind review and we look forward to seeing you again. Best regards. Nilwan Ruswir. General Manager
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S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 22 week(s) ago
[Engaging opening sentence][Describe your stay experience] ]Ambiance/Facilities: [Describe the ambiance and facilities of the hotel] ]Food: [Share your thoughts on the food provided] ]Staff Assistance: [Describe your experience with the hotel staff] ]Highlights: [Mention the things that made your stay special] ]Price: [Give your opinion on the value for the price paid] ]Location: [Describe the hotel location, e. G., conveniently located near.]
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Accommodation's Reply
15 Jan 2025
Dear Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again. All the best, Nilwan Ruswir General Manager
Alfret G. P.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 22 week(s) ago
the staff is very friendly the room is nice and the location is close to the city center
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1 people find it helpful
Accommodation's Reply
15 Jan 2025
Dear Mr. Alfret G. P, Thank you for leaving us a review and sharing your wonderful moments. We are glad you enjoyed your stay at our hotel and our staff will surely be happy to read what you have written. We place customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind review and we look forward to welcoming you back in the future. Best regards. Nilwan Ruswir. General Manager
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 23 week(s) ago
U good hotel size only 1 reception and the check in process took a long time, that's a bit lacking. Even though we checked in almost at night because we arrived from the airport in the evening.
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1 people find it helpful
Accommodation's Reply
05 Jan 2025
Dear Sir/Madam, Thank you for sharing your experience. We greatly appreciate feedback from guests like you. We always strive to improve the quality of our services. We look forward to welcoming you back with more satisfying service. Warm regards, Nilwan Ruswir. General Manager
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Number of reviews per page
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40