Aston Gorontalo Hotel & Convention Center

Explore Aston Gorontalo Hotel & Convention Center
8,7
Very Good
From 1.034 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,8

Meal

8,7

Location

8,7

Service and Facilites

8,7

People often mention about Aston Gorontalo Hotel & Convention Center
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Staff Friendliness (43)
Ambiance (38)
Distance to City Center (37)
Bedroom (37)
Room Space (35)
Taste (34)
Hotel Area (32)
Variety (32)
Family Friendly (30)
Bathroom (30)
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Traveler Reviews Aston Gorontalo Hotel & Convention Center

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20
40
Customer reviews
S***i
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9,3
/10
Reviewed 1 week(s) ago
Room service is no longer available after 9 pm.
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1 people find it helpful
O***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Got a room with a really great view. Clean. Comfortable bed 👍🏻👍🏻👍🏻 Perfect for a family vacation.
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M***a
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9,4
/10
Reviewed 2 week(s) ago
Overall, it's okay. The location isn't very strategic, but it's easy to reach.
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m***d
icon-origin-TRAVELOKA
6,2
/10
Reviewed 2 week(s) ago
I arrived at 2:00 PM according to check-in time, but the room was only ready an hour later, around 3:00 PM, and there was no compensation whatsoever. Try giving me a voucher to compensate for the 1 hour my family and I lost.
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Verified Traveler
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Leisure
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10,0
/10
Reviewed 4 week(s) ago
The order was as ordered in the app. Thank you for the facilities and service... especially my child, who loved swimming in the Aston Gorontalo Hotel pool.
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f***s
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
The location is not in the middle of the city, but Gorontalo is a small city so it is still close to everywhere.
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f***s
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The rooms are quite comfortable, clean and include an adequate swimming pool.
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f***s
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
The best option for a visit to Gorontalo
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S***y
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10,0
/10
Reviewed 6 week(s) ago
The best hotel I've ever been to ❤️
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Achy N. A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Very friendly hotel staff, check-in and check-out times are very helpful 🙏😍 Aston Hotel is the best. The most comfortable and clean place to stay. Staying for the 8th time❤️🥰😍. Aston Hotel
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Accommodation's Reply
27 Nov 2025
Dear Achy N. A, We would like to thank you very much for this wonderful and loving review! It is an honor and a great pride for our team to know that you are staying with us for the 8th time. Your honesty is invaluable! We look forward to your 9th visit to Aston Gorontalo. Best regards, Nilwan Rusveer General Manager
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T***e
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9,4
/10
Reviewed 13 week(s) ago
Everything is good. There were just mosquitoes in my room when I was sleeping at night. I hope they pay more attention.
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Accommodation's Reply
27 Nov 2025
Dear Guest, Thank you very much for your review. We are very glad that you were completely satisfied with your stay. However, we apologize for the inconvenience caused by mosquitoes in your room while you were sleeping, which significantly disrupted your sleep. We highly appreciate your feedback and promise to pay more attention to this issue. Our housekeeping and pest control team will immediately take extra precautions and care into your room and grounds to ensure that your stay is clean and insect-free. We look forward to welcoming you back again and providing you with a truly comfortable and worry-free stay experience. Best regards, Nilwan Rusvir General Manager
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B***i
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
It was a very pleasant stay at the Aston Gorontalo Hotel. Friendly staff, delicious food, and good cleanliness.
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Accommodation's Reply
27 Nov 2025
Dear Ladies/Gentlemen, Your feedback is excellent! Thank you for sharing your experience at Aston Gorontalo. It was a wonderful experience! We are glad that our team made a good impression with our friendly staff and that you were satisfied with the delicious food and good cleanliness at our hotel. We are committed to maintaining these three quality standards at all times. Thank you for choosing Aston Gorontalo and we hope to see you again on your next visit! Best regards, Nilwan Rusveer General Manager
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T***i
icon-Leisure
Leisure
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9,1
/10
Reviewed 15 week(s) ago
Good experience for first time hotel booking
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Accommodation's Reply
27 Nov 2025
Dear Customer, Thank you very much for your positive review! We are very pleased and proud to know that we were able to provide you with a good experience on your first hotel booking. It is a great achievement for us and we hope that this positive experience will make you feel comfortable choosing us again. We look forward to welcoming you to Aston Gorontalo again. Best regards, Nilwan Rusveer General Manager
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Verified Traveler
icon-Leisure
Leisure
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10,0
/10
Reviewed 15 week(s) ago
The hotel staff are friendly and happy to serve guests.
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Accommodation's Reply
27 Nov 2025
Dear Ladies/Gentlemen, Thank you very much for your positive review! We are delighted that you were impressed with the service of our hotel staff. Warmth and sincere service are at the heart of our commitment. Your satisfaction is our greatest motivation. Thank you for sharing your wonderful time with us. We look forward to welcoming you back to Aston Gorontalo. Best regards, Nilvan Rusvir General Manager
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R***a
icon-origin-TRAVELOKA
9,6
/10
Reviewed 15 week(s) ago
A hotel like Aston would have fried fish for breakfast. I've stayed at Aston many times, and several times the breakfast menu included fried fish, and they've always substituted it with at least meat or chicken.
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Accommodation's Reply
27 Nov 2025
Dear Valued Customers, Thank you very much for your valuable and thoughtful feedback. We sincerely appreciate your feedback, especially as a valued guest. We apologize if the fried fish for breakfast many times did not meet your needs for a variety of primary proteins compared to meat or chicken. We take your requests seriously to change or add to the rotating menu, focusing on other protein options with a wider variety. Our goal is to provide a delicious and excellent dining experience. We sincerely hope that you will see a noticeable improvement in the variety of our menu during your next visit to Aston Gorontalo. Best regards, Nilvan Rusvir General Manager
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E***a
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Leisure
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10,0
/10
Reviewed 16 week(s) ago
Recommended hotel. Comfort, good vibes
1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Valued Guest, Thank you so much for taking the time to leave us this amazing review .We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, Nilwan Ruswir General Manager
Verified Traveler
icon-origin-TRAVELOKA
9,7
/10
Reviewed 17 week(s) ago
When I go to Gorontalo, I almost always stay at this hotel. It's comfortable, clean, and offers a delicious breakfast. I recommend it for anyone looking to stay in Gorontalo City.
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1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Sir/Madam, Thank you so much for taking the time to leave us this wonderful review. We work hard to meet your expectations, and we're delighted to hear that we achieved that goal for you. We look forward to welcoming you back soon. Best regards, Nilwan Ruswir, General Manager.
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Hendri L.
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Staycation
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10,0
/10
Reviewed 18 week(s) ago
Great, very comfortable and satisfying
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Accommodation's Reply
30 Sep 2025
Dear Mr. Hendri L, Thank you very much for taking the time to leave us this wonderful review. We work hard to meet your expectations, and we're delighted to hear that we achieved that. We look forward to welcoming you back soon. Best regards, Nilwan Ruswir, General Manager.
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D***n
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
Thank you, don't hesitate to stay here. It's centrally located and strategically located.
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Accommodation's Reply
01 Sep 2025
Dear Sir/Madam, Thank you so much for taking the time to leave us this wonderful review. We work hard to meet your expectations, and we're delighted to hear that we achieved that. We look forward to welcoming you back soon. Best regards, Nilwan Ruswir, General Manager.
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C***e
icon-origin-TRAVELOKA
8,5
/10
Reviewed 20 week(s) ago
For the room, it's okay, it's comfortable to sleep, the facilities are okay. But unfortunately the room is not soundproof where the next room can hear any conversation, even the next room can hear the bathroom, for breakfast there are many choices from heavy meals, snacks, boiled foods to desserts, all are available and quite tasty. The staff is also quite friendly.
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Accommodation's Reply
01 Sep 2025
Dear Sir/Madam, Thank you for your review. We are very pleased to hear that you were comfortable with our room and enjoyed the variety of food choices at breakfast. We also appreciate your appreciation of the friendliness of our staff. We apologize for the inconvenience you experienced due to the noise from the neighboring room. Your feedback regarding the room's sound insulation is very valuable to us. We will follow up on this for future improvements to ensure the comfort of all our guests. We look forward to welcoming you back on your next visit with an even better experience. Best Regards. Nilwan Ruswir, General Manager
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Number of reviews per page
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