the staff is very friendly and helpful. at that time I booked 2 deluxe rooms, but it turned out that when I arrived at the hotel the rooms were full, so I was upgraded to a junior suite plus free 2 extra beds, and access to the executive lounge... it was really impressive... the room turned out to be very spacious and comfortable, the room was clean, if there was trouble the staff was also quick.. to the point that the kids didn't want to go home 😄. besides that the refund process was also helped quickly... thank you Pullman and Traveloka..