Ground floor balcony is not a balcony,

Very good access point for most of the key things in Cardiff, on a sunny day there are some lovely walks nearby and walking in to the city centre took about 20 minutes. Unfortunately, while we didn’t expect a super modern or high spec apartment, we were surprised by how bare boned it was. You have everything you need but it really it is just somewhere to put your head down. The TV is unreasonably old, and just didn’t work. There is a dvd player, it wasn’t flagged to us that we’d need to take some and while you generally don’t go away to watch tv, the option of some morning tv with our coffees would have been nice. The shower had a severe and audible leak, whoever had cleaned the apartment must have been aware as the shower head was adjusted to lower the sound. This suggests to me little attention in the upkeep of the properties. There are also many mold spots in the bathroom which should be addressed. On arriving, the concierge in century wharf were lovely to deal with, so helpful, supporting our parking issue, but don’t go to them for any needs after this point and there was one employee in particular who was pretty rude. Ensure you book parking in plenty of time. We had phoned the day before about parking but I guess as it was an events weekend, the spaces were all sold out. To be fair, I didn’t inform urban spaces of issues until the day of check-out. we were only there a few days and didn’t want to interrupt our time away. There is a lot to be addressed.

El departamento es realmente muy espacioso, cuenta con lavavajillas, cocina, lavarropas y heladera. El baño tiene un buen tamaño, es algo que siempre tengo en cuenta y tiene un armario para la valija y colgar algo de ropa muy amplio. Si bien la condición general del departamento es un 7.5 cumple para estar unos dias. En lo personal fui caminando todos los dias hacia el centro que son aprx 12 cuadras, es muy directo. Pero tambien tenia el bus al centro a 3 cuadras. La zona es muy tranquila, residencial, hay varios edificios en el complejo y cuenta con pileta la cual no hice uso.

Couldn’t get any climate controls to work. Almost like they needed a battery. Property was hot but the windows opened, so we made it through it.

Very basic property. Pretty clean although seating and carpet could have been cleaner. Storage for clothing had limited access. Was ok for our purposes.

Couldn't get TV to work, small accommodation but had all you needed except a working tv

Handy location but could use freshening up

No real issues. A lovely apartment in a great location.Communicating with the hosts was not good. Our booking ( 5 days) was to include a balcony.Two messages at check-in inquiring about having no balcony went unanswered,

Flat is ample for two people - comfortable bed - free toiletries, towels and new dish cloth & washing up liquid. Fridge, stove, washing machine, dish washer, toaster, iron - everything you need for a comfortable stay. 30 minute walk from center of town / Principality stadium - Central location

We booked 3 separate apartments for two nights. All three apartments unfortunately had issues. The first had a leak beneath the bathroom floor tiles and a shower that was constantly dripping. We called maintenance but this was not fixed during our stay. Apartment 2 had the entire front of the tub coming loose (photo attached). Unfortunately the worst by far was apartment 3 which had actual mold growing on the toilet seat when we arrived (picture attached). I will note that they did move us to another unit but this was certainly not the way to start a vacation. After all of these issues, it took over a month to receive a refund for one prepaid night which we had cancelled (well in advance of our stay mind you). We had been told that the refund would be issued as soon as we checked out - but after more than six emails asking for an update it was finally issued a month later - with a £15 service fee taken out. Overall the property is run down and dated. It has the feeling of a low budget college dorm. I would not recommend. I

It was not easy trying to figure out how to get to the upper part of Zurich house luckily the office was open at 5.15 pm Friday evening, the hot water was cold so I had to shower at family home, I called Office on Monday and was told to go in cupboard and switch the switch to on position then couldn’t figure out which building to put the keys in upon checking out. Not the Most convenient stay this time around.

Good location and under a 25min walk into the city centra. Roomy one bed apartment with good sized rooms throughout. Safe environment within a gated community with security on site. Affordable and secure parking. Room heating was too hot; controls not very responsive - please check! Also, bathroom towel rail though it carried a warming notice is far too hot!

The space was nice but we were not given a fob to get around the complex. We got lucky getting in and out of the parking area and complex itself. We did eventually speak to the concierge office who contacted urban space for us so we could get one. The other issue we had was that there was very little heating in the flat. The wall panel for the heating in the main room was broken and the hall way heating unit would say it was turned up to 26 but the floor did not feel warm. We were told it was underfloor heating but to be honest it felt like no heating. Otherwise it was a nice place and good walking distance to the mermaid quary.

It was OK, but very disappointed. - Started with poor directions, Reception staff did not even know how to direct me to the room or parking, very run down interior - needs pait and update. Not even close to 4 Star I searched for. View is of the next building 50 ft away - not the river or cityscape. Balcony was covered in dirt and moss, not useable. We booked 2 nights and left after one night. Not a fun place to stay, dark industrial area. It's a place to stay if you really need a place.

My partner had a good stay in that were close to the city and had all the facilities that we needed. The downside was that we had paid for a permit to park in the car park. However, we were not given the permit on arrival. We called and were told someone would be in touch and drop it off the following day. No one was in touch. It wasn’t nice worrying whether we were going to get a parking ticket during our two day stay. Luckily this wasn’t the case.

I paid extra for a balcony, I got a ground floor enclosed patio. overlooking rubbish. people walking past. no privacy. No heating in the bedroom, bath panel hanging off. The tiles in the bathroom floor were broken and lose. I cut my foot on the tiles. Bathroom door was very difficult to open as it rubs on the carpet, you need arm like Poppie to open and close the door. If you wanted to watch TV you needed to pull the settee forward by 6ft so you could see the TV(very small) and so the controls would work. Pulling the settee forward the legs fell of so I had to repair them. The mattress is cheap and uncomfortable you could feal every spring coil in the masteries, I even left this apartment early. Wouldn’t stay here. I would like some of my money back.

The location and check in are both as described and very convenient. The gated security seems somewhat senseless as the visitor gate is permanently open to the never ending ninja (clad in all black with no lighting and operating electrified bikes) delivery bike riders who zoom through the property. Main heating system did not function in master bedroom, toilet seat broken, swimming pool closed for two weeks which is a prominent advertised asset however booking agent was unaware. The door hinges have dropped on the balcony door allowing for wind noise on breezy evenings to whistle throughout. Dishwasher did not function as it was missing the start button and was not secured to the kitchen unit correctly so the entire thing rocks when you open the door. Oven needs a deep clean also. Tried to follow up with urban space team with zero success while staying there and chasing them for two weeks afterwards to follow up. Very disappointing communications follow up and ownership

We had a great stay. The only thing we found a little difficult was trying to find the building within the complex as there are so many. Otherwise parking was close by, good selection of shops and places to eat near by. It’s a very quiet area.

The apartment was very clean and tidy in a nice area. About 15 minutes walk from Cardiff Bay, and 20 minutes from the city. Half a mile from Cardiff Bay station with good train links to various places. We had couple of issues when we arrived but they were sorted out quickly by helpful staff. It was a shame we didn't have a view from the balcony but we were on the ground floor. More cutlery and crockery would be useful, especially as there is a dishwasher in the apartment ( two teaspoons is a bit limited.) Overall it was a pleasant stay

It’s an interesting property. I had a sixth-floor studio with balcony overlooking the river. It was well appointed, clean and comfortable. There was very little noise from neighbours, and none from outside. Pre-check-in communication, as well as checking in with the concierge, was great, but the ins and outs of navigating security and the layout of the place took a bit of getting used to. All in all, a positive experience.