There was no food at the breakfast bar as they could not keep up with the number of guests to feed in the mornings. The pool water was cloudy and the deck was full of hair and even toilet paper bits were found on the pool deck. I found a band aid floating in the pool water as well. The hot tub water was dirty as well. The good thing to report was the gym- it had enough free weights and the cardio machines were working. However, there was no water in the water cooler to use as it was empty. No towels either in the pool or the gym…. Our room was clean though which was a pleasant surprise.

Nice, clean hotel. Would stay again!

Clean, great amenities, easy check in process. Appreciated

Typical breakfast buffet. Wouldn’t take much to be better. Room was overall clean and as described. Squeaky floors. No water bottles in room. No kettle either. I didn’t hit the pool and water slide but it looks good. Gym was average. Overall a good stay.

Upon check-in, the front desk attendant did not provide a friendly greeting. She stared at my drivers license for quite a while and then stated, “your license is expired”. I informed her that I didn’t realize and it was only a couple weeks expired, to which she didn’t respond. I had reserved two rooms and asked if they could be beside each other. She informed me that this wasn’t possible because “the hotel isn’t built that way”. Overall, not a warm and friendly check-in experience. We also ran into an issue with the elevator not working on two occasions during our stay.

Helpful staff, comfortable bed. Kids loved the pool and slide!

Clean room and amenities. Staff very friendly.

Room was nice. Staff was very friendly and accommodating. This was my first time experiencing snow and it was a lot of it, but the lobby was always warm and cozy. The hot tub and heated pool was a plus.

Staff were great!

Everything was great, extra late checkout helped alot

Staff did nothing about the kids running around all hours of the night or the parents partying in the lobby.

The hotel is clean and comfortable. The breakfast was very good. The pool area is exceptional. The children had a great time on the water slide, in the pool and in the hot tub.

Clean room, friendly staff nice hotel. Just need to spread out the breakfast buffet a little bit congested.

The front desk was fantastic!

Generally very good. Room plumbing was backwards, hot to the right. Tv was off a while and no channel guide

Both of the front desk managers were exceptional !

This is the second multi night stay for our family at this hotel and it will certainly not be the last. Staff is wonderfully helpful, the rooms are clean, the breakfast is consistent. The hotel is vibrant and bustling; the kids cannot wait to come back

Friendly staff

Clean

The staff are always pleasant and the breakfasts are fabulous! The pool is a great source of entertainment for the grandkids!