We experienced a minor hiccup during our stay—the hot water in our first room’s shower wasn’t working properly. After maintenance checked it out and the issue persisted, the staff kindly moved us to a new room. Unfortunately, the room change wasn’t updated in the system, so our keys didn’t work when we returned the next night. The front desk team quickly resolved the issue, and though it was a small inconvenience, they handled it with professionalism.
To our pleasant surprise, upon check-out, the hotel compensated us with a free night’s stay—no questions asked. We truly appreciated this gesture and the staff’s attentiveness throughout our visit. We look forward to staying here again in the future!