Overall Ratings & Reviews Springhill Suites by Marriott Waco

The staff was amazing, the size of the room was good, and it's near Baylor University.

Pool was closed but everything else was good

Amazing location and it’s a pristine Hotel!!!

When we checked in, we were sent to 2 different rooms that had not yet been cleaned and ready. When we finally got to our room, we needed extra towels and never received after we requested.

Its always great when i stay there

Ok

The staff was the bright spot in our stay. We had quite a few issues the first night but the lady at the front desk, Loni, did everything within her power to help. She communicated everything to the assistant manager, Terry, who kindly put us in a new room the next day. These 2 ladies are hard workers and I was glad to interact with them. The bathroom door is a sliding door and is mostly frosted glass. Looks cool unless someone gets up before you and needs to shower and has to turn on a light in the bathroom. It lights up the whole room. Kind of impossible to let others sleep.

Desk clerk was awesome

First off, your pool wasn’t working, and the bathroom door wouldn’t close. When you’re going with your friends, you can’t use the bathroom or take a shower properly because the door doesn’t close right. The water pressure was also very low. I was really disappointed. If you know your pool isn’t working, please let us know before we make a reservation. It’s not okay to make a reservation just one day before for you to notify us that the poor doesn’t work.

We enjoyed our stay. I did notice two items, however, there was an animal odor in our room when we entered. It did seem to dissiapte once we were inside for a while. Also, just to let you know, the tissues were extemely rough. It sure would be nice if you could provide softer tissues.

The room was fine. By no fault of their own the water was shut off and you couldn’t shower or even wash your hands. We were here for a wedding and it made it a really stressful start for the day. They did give us some bottles of water to use.

Ok..this hotel wasn't terrible, per se. However, we did worry about our car as the parking lot is unsecured. (the apartments right next door have a gated parking area, for reference). Directly across the highway from Baylor's football arena. The hotel seemed older, but had gone through a renovation. The bathroom floor had some hair in the corners and along the baseboards. Overall, it was ok. The bedding was clean, and the room smelled clean. We are Marriott platinum and have stayed at quite a few Marriott locations over the years. It was just ok, but I wouldn't necessarily choose it again.

Hotel was clean and room was excellent!

Nothing more to say

Our experience was not so good. It was a family coming to Waco for a baseball tournament. My son had to switch hotels due to the rudeness of the night clerk. Their tv did not work and the swimming pool was not open. It was Memorial Day weekend and very hot and their son wanted to swim. When his mom called down to report tv and pool that’s when the incident occurred . The clerks response was rude and uncalled for and that is why they decided to go to another hotel and our family weekend changed to not so good.. We were from Abilene and they came from Col. Station.

The pool was closed.

Very clean good breakfast nice staff

Very comfortable and close enough to campus

Nice, clean hotel room & property. Staff is professional and nice. Conveniently located to Baylor. Also has shopping and lots of restaurants nearby.

The hotel was very nice. Check in was very slow. There was just one person with lots of people waiting. Not her fault. Someone came up to help but it took a long time to get in his computer. Otherwise, the stay was great