Overall Ratings & Reviews SpringHill Suites by Marriott Indianapolis Keystone

Great bed and bathroom. Refrigerator did not work (even after being instructed to use button to turn it on). Bolt in door caused difficulty in closing door each time we left the room. It also would have been nice to have instructions in the room re: use of television (it took forever to scroll down to finally find Turner Classic Movies and CNN). Toilet flushing was ridiculously LOUD. From snacks to room rates, everything at this facility was overpriced. Staff were exceptionally friendly and capable.

Great!

This hotel is very convenient for me as my company office is walkable from the hotel. I love the lake behind the hotel as it offers a nice place to get my steps in and enjoy fresh air.

Excellent location and very clean property.

Clean, modern, spacious

Great

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Convince for where we needed to be. Staff wad friendly and helpful. Room was nice and clean.

The property was excellent, very clean the staff very friendly, the breakfast was good, we hope to back soon!

Efficient check-in. Provided water bottles

This is a 2-in-1 on-site venue. If you are at Sringhill Suites, you must enter through the Residence Inn entrance. They do not staff the SpringHill Suites side. My family of 5 (2 adults and 5,8,13) stayed and were VERY comfortable, with plenty of space to sleep. The foldout was queen size, along with the two queen beds in the man sleeping area. Bathroom was very large, with a barn sliding glass door. Comfort was a 5 of 5, but the wall/ceiling sound dampening was .... 1 of 5. Our neighbors with at least tw kids above us, pounded on the floor, the male was verbally abusive towards all in the room. They were obscenely loud after midnight and I went up to the room (#432) and "politely" told them to be quiet. The male said, "I will tell them to be quiet now." which just resulted in him screaming at them for an additional 5 or so minutes. Then bright and early at 4:38am they were up and at it again. I did NOT inform the VERY professional staff members because the hotel was very full that night and I knew they get over-worked anyways. Upon checkout however, staff was rude as they talked explicitly about kicking someone in the *ss and made me wait more ten minutes. I had a recent amputation so...the experience was painful, in multiple ways. Breakfast was buffet with only hot Eggs and some type of fiesta potatoes. The common items (yogurt, oatmeal, apples, bananas) along with the waffle iron and pancake "convection belt" maker. I would give it a 3.5 of 5.

Friendly staff, clean large rooms

Nice place

Clean and comfortable. Great stay.

Large room and very clean.

It was amazing. We will come back again

No hot tub

The hotel and our room was extremely clean and comfortable as well. The breakfast was excellent. I have never written a hotel review before, but I am happy to write one for SpringHill Suites Keystone.

Very clean and accommodating

Friendly staff