Overall Ratings & Reviews ANDAZ XIAMEN, BY HYATT

A decent enough hotel but definitely lacking in their ability to proper service non Mandarin speaking guests. Near nobody throughout the day spoke any English

The hotel is nicely appointed, the room is large and has a great view. The quality of some of fixtures is lower than you’d see at other andaz hotels, the metal of the taps is losing colour, toilet commands don’t work well. The location is great and the breakfast buffet had a huge variety and high standard. Although the staff was lovely we found it extremely disappointing they could do little to help us curtail the unbearable chaos outside our bedroom door. I appreciate it’s a national holiday but allowing customer to hold poker days/nights across 4 rooms, with doors open and having children running around the corridors playing all day long until very late at night is very inconsiderate towards all other guests. Also the only alternative available is to downgrade us floor/room. It’s really a shame and maybe it was bad luck but I feel more should have been done to protect paying customers that aren’t here to party in the room all day long but need a quiet place to rest. It’s also uncomfortable having to even raise such issues, you don’t want to stop people from enjoying themselves but this was extreme.

This is a beautiful hotel and the staff was very friendly and helpful. The design and decor is tastefully executed. The room spacious and the bed was comfortable. Also the location was perfect for me with MIX mall and nice coffee shops fife fly there

The service is the best

整體非常滿意，早餐一般，大堂人太多太雜，酒吧人員態度跟很好，侍酒師葡萄酒推薦很好。

First time stay in this hotel. All details are perfect, the service quality is top level, same as Sofitel Legend Xi’an and Ritz-carlton Haikou I stayed last year, actually more home&art design feeling, then I made decision to stay one more day! The architecture design, the cocktail as well as swim pool are my favorites! I appreciate the lobby manager, who offered very professional service and help as well as satisfied upgrades.

各方面都很好，只是最後退房的時候，其中一位女服務員在處理行李寄存時，比較混亂，— 時叫客人放三樓大堂，— 時又放1 樓，希望酒店在這方面加以改善，期待下次再入住時做得更好！

The staff member in the elevator saw me about to enter but directly closed the elevator door. It was a very poor service experience.

excellent

A very new and business hotel. Very good location.

喜欢！宽敞舒适，而且很新～ 服务也是一级棒