I wanted to provide comfort for you with the best and most expensive hotel in Tobelo, but it didn't meet expectations. The room was 750,000 Rupiah. For a hotel of that price, the service should be luxurious. However, the room's comfort was still lacking. The AC was directed directly at the bed (uncomfortable); the room was dusty (perhaps due to the volcanic ash in Tobelo); the towels were rough and needed to be renewed; there were only two pillows, and they weren't soft; the sink was very small.
The food was also lacking in variety. For two days, the food was the same. The pickled vegetables tasted raw. The drinks were limited, just melon juice and water.
The staff service was less than optimal, especially in the parking area at the back. The staff preferred parking hotel operational vehicles in a place that would protect guests' vehicles from the Dukono volcanic ash. When asked about this, their response was rather rude and impolite (they should speak to guests standing up, not answering casually while playing on their phones).
The service at the front desk was good. However, the male receptionists who usually man the lobby at night need to be taught to smile more and take the lead in greeting.
We hope this review will be helpful to hotel management and the North Halmahera Regional Government in advancing regional tourism.