Dear Valued Guest. Thank you for choosing The Zuri Hotel Baturaja as your accommodation, and for taking the time to provide a very constructive review. First of all, we apologize for the inconvenience you experienced during the check-in process. Your feedback regarding the waiting time and guest comfort is greatly appreciated. We will immediately conduct an evaluation with the front office team to ensure that the check-in process can run more efficiently and guests are allowed to sit comfortably if there is a queue. We are pleased to hear that you felt comfortable with the size and cleanliness of the room, but we also noted complaints regarding the lack of soundproofing. This will be our concern for future improvements to improve the quality of our guests' rest. Regarding suggestions regarding restaurant service, especially in terms of food refills, we greatly appreciate it. Our F&B team will tighten monitoring so that the buffet is always available well, in line with guest expectations and the value we offer. Your feedback motivates us to continue to improve the quality of our hotel services and facilities. We look forward to welcoming you back with an even better stay experience in the future. Warm regards, Daryanto. General Manager. The Zuri Hotel Baturaja
