Dear Windy, We thank you for the review you shared. We really appreciate any feedback from our guests. We would like to clarify that our hotel is only up to the 3rd floor. For the safety and comfort of all guests, we will ensure that this information is clearer on our booking platform. Regarding car access, we would like to inform you that we have overcome this problem by providing a guest pick-up service at the drop point. This is expected to provide a more efficient and comfortable solution for guests who bring vehicles. We hope you will give us the opportunity to correct this impression and serve you again in the future. We are always committed to improving our services in order to provide an extraordinary stay experience for our guests. Sincerely, God.