Dear Maria,
Operational Leader,
Thank you for your kind words about our service, food, and room view! We're glad you had a great experience overall. We truly appreciate your feedback regarding cleanliness, and we sincerely apologize for the spider webs on the room lamp. Rest assured, we will address this with our housekeeping team to ensure a more thorough cleaning process. Your comfort is our priority, and we hope to welcome you back for an even better stay in the future.
Best regards,
Swasti Sanjani
Operational Leader
Alam Kawi Ubud Resort & Spa