SM
Sri M.
8,7
/10
Reviewed 1 week(s) ago
When I checked in, the pillowcase was dirty and had a few strands of hair on it. Luckily, I was busy outside so I didn't sleep in the hotel. When I returned the next day, the room was clean again, and the sheets had been changed.
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Accommodation's Reply
31 Jul 2026
Dear Ms. Sri M., Thank you for choosing to stay at Front One Budget Malang and for taking the time to share your experience. We apologize for any inconvenience you may have experienced. We have forwarded your comments and suggestions to the relevant department and will take action to address them. Facilities and services for our guests are always our top priority, and we are committed to improving to ensure every guest's satisfaction. We understand the importance of every stay and want to make sure every guest is happy with the services we provide. Thank you again for your review. We hope to welcome you back to Front One Budget Malang and provide you with an even more pleasant experience. Sincerely, General Manager, Front One Budget Malang
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