Dear Mrs. Putri, Warm greetings from Kahayana Suite Ubud. Thank you for your review. We apologize for the inconvenience you experienced during your stay, especially regarding the condition of the room floor, the smell in the bathroom, and the service of our staff which was considered less responsive. Your input means a lot to us and we will immediately follow up with the relevant team to improve the service and comfort of the room. We hope to welcome you back with a much better experience in the future. Warm Regards, Lidya & Kahayana Suites Family Operational Manager sales@kahayanasuites. Com Kahayana Suites Ubud.