I arrived at the hotel at 9:15 a.m., even though in the application I had entered a special choice asking to check in at 09.30 but the same receptionist said wait at 2:00 p.m., I could just ask for this check, I submitted several complaints and requests with them, they still said to wait until 14.00. from 9:15 a.m., wait until 14.00 ... I can't refun either, in essence, at that time the service was very bad, what else is that cleanliness is very unethical in conveying words to guests, and especially for the receptionist at that time, very there was no manners and no manners, we were very disappointed at that time staying there, until at that time I asked for the hotel manager number instead they gave us the number of one of the hotel employees who postscribed the employee was only a cleaner at the hotel at that time, dear once a hotel but like a chicken coop.